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Whaling City Ford
New London, CT
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
June 29, 2026
The work is good. I specifically got an appointment at 08 to have an oil change and tire rotation done by about 1130 (historically about 2.5 hours). I dropped the truc I specifically got an appointment at 08 to have an oil change and tire rotation done by about 1130 (historically about 2.5 hours). I dropped the truck off the night before and I planned my errands around this, doing errands that greatly preffered a truck after 1300. Everything else could be accomplished with a rental. The truck did not have work start on it until about noon to prioritize folks who were waiting at the dealer. The work was good once it was done, I just don't understand what the point of having an appointment was. I ended up doing errands until 2030 vice the originally planned 1800. More
by mr.typer
Employees Worked With
Not listed
June 12, 2026
Bought a car from there paid 8200 hundred dollars for a 2009 Honda fit car is worth only worth 3000 dollars don't do business with them 2009 Honda fit car is worth only worth 3000 dollars don't do business with them More
by mikeolynciw
Employees Worked With
Daniel Corriveau, Sales Employee, Terrance Mitch Maher, Alberto Santana, Joseph Lamonica
January 27, 2026
I was very impressed and highly satisfied with Whaling City Ford, Oscar Garcia, the sales manager, and finance team. They all went out of their way to ensure my experience was efficient and thorough. Than City Ford, Oscar Garcia, the sales manager, and finance team. They all went out of their way to ensure my experience was efficient and thorough. Thank you! More
by Ella2006
Employees Worked With
Thank you Oscar Garcia!
January 14, 2026
Oscar and Raymond were first class salespeople. Listened and prioritized my Son’s car needs. Both were very professional, conscientious and paid attention to detail. Every employee we met was perso Listened and prioritized my Son’s car needs. Both were very professional, conscientious and paid attention to detail. Every employee we met was personable and sincere. Great leadership starting from the top; Fillipo Machionne (owner) and across the dealership. Stop in and see them…..they bring the fun back into buying car. More
by sal.augeri
Employees Worked With
Raymond, Oscar, Salvatore, Jim
September 17, 2025
Avoid this dealership if you can. I purchased a new battery from them in May, and just a few months later my car won’t start without a jump. A tow company confirmed the battery its I purchased a new battery from them in May, and just a few months later my car won’t start without a jump. A tow company confirmed the battery itself is defective. When I brought it back, I was told they would need to keep my vehicle overnight. That quickly turned into “up to a week” — just to replace a warranty battery. I spoke with the service manager, Scott, and unfortunately received no real help. His only explanation was that “every Ford dealership is behind on warranty work,” with delays lasting 30, 60, even up to 90 days. That might be manageable for large fleets with multiple vehicles, but for everyday drivers who rely on their one car, it’s completely unrealistic. Bottom line: Ford sells the product, but when it fails, the customer is left to deal with the inconvenience. If you value your time and reliability, I strongly suggest looking elsewhere for service. More
by Chris
Employees Worked With
Scott Royes
August 12, 2025
Great service, Professional salesman and great price for my 2022 Audi Convertible! Got a good price for the Audi and for my trade in! my 2022 Audi Convertible! Got a good price for the Audi and for my trade in! More
by azuresmom
Employees Worked With
Randy did creatives did Jim the sales manager , Sales Employee
March 22, 2025
Problem was taken care of rapidly . personnel were attentive and polite. Explained necessary procedures to ensure proper safety and security will follow up. personnel were attentive and polite. Explained necessary procedures to ensure proper safety and security will follow up. More
by Dmss4
Employees Worked With
Daniel Corriveau, Aaron Borsher, Sales Employee, Alyssa Egan, Bruno Aparicio, Terrance Mitch Maher, Alberto Santana, Joseph Lamonica
February 27, 2025
It was a great experience working with Eric on purchasing the Bronco sport. Eric was great! I felt comfortable through the process! Eric explained everything and answered my questions. Whaling city ford is i the Bronco sport. Eric was great! I felt comfortable through the process! Eric explained everything and answered my questions. Whaling city ford is in good hands with a salesman like Eric Nunez! More
by Ctbomberswhite
Employees Worked With
Eric Nunez, Sales Employee
