Whaling City Ford

I am a sailor in training in the U.S. Navy in Groton Ct., I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to bypass the safety mechanism (the Navy Federal Credit Union has in place to protect sailors) using another bank to get my loan approved. Within 3 business days, I contacted the dealership about returning the F-150 pickup, and Chuck Primus, an owner, refused. My father also spoke to Chuck Primus and again Mr. Primus refused to help me. Finally, after my mother contacted the Ford Motor Company, Mr. Primus took the F-150 pickup truck back and charged me $5,000 plus a $2,000 loss on my trade-in. I had to get a $5,000 personal loan from the Navy Federal Credit union to pay this dealership to return the F-150 pickup. Seven thousand dollars total is a ridiculous amount to charge me when I only drove the F-150 pickup truck 100 miles (it had 110 miles on it when I bought it), and had possession only a few days, for a sales return. I do not know how this dealership stays in business treating customers like this. I guess Mr. Primus figures I will be going off to serve our country somewhere else and may as well hose me when there is no likelihood of any repeat business with me or my family (they live in Michigan). More

What can I say that the grades do not. It was as good an experience as can be expected. I would consider bumping the overall grade to 6 with a heated massage chair in the customer waiting area. experience as can be expected. I would consider bumping the overall grade to 6 with a heated massage chair in the customer waiting area. More

Very clean and quick service. Friendly staff and easy location. Easy on and easy off. The staff member servicing me went through the paperwork and made it easy to under stand. location. Easy on and easy off. The staff member servicing me went through the paperwork and made it easy to under stand. More

Was treated nice while there . Price of oil change went up but was able to use coupon! Did have minor problem with car and had to bring back little while later. They fixed and also gave me coupon for free up but was able to use coupon! Did have minor problem with car and had to bring back little while later. They fixed and also gave me coupon for free oil change. More

I was a little early for my service but they took the car information and everything was finished on time. I had customer awards and a 10% coupon which they used as partial payment for my WORKS service. Th information and everything was finished on time. I had customer awards and a 10% coupon which they used as partial payment for my WORKS service. The waiting room was comfortable and clean. I have absolutely nothing to complain about with this dealership. More

It seems that those two guys enjoy there work.They find a way to take care of any problem I may have with my vechicles over the past 20 years or so.I wouldn't take my vechicles anywhere esle. Robert E.Lee way to take care of any problem I may have with my vechicles over the past 20 years or so.I wouldn't take my vechicles anywhere esle. Robert E.Lee More

This was a routine service visit for periodic maintenance. Everyone was friendly, and the work was done in a timely manner. I also received a comparison of three different models of tires, of maintenance. Everyone was friendly, and the work was done in a timely manner. I also received a comparison of three different models of tires, of which I'll probably choose to buy on my next visit. More

I was in to have my STNC system upgraded as it has been having problems basically since I purchased my brand new car. Stinks that I have to keep bringing my brand new car in for service (I bought a new ca having problems basically since I purchased my brand new car. Stinks that I have to keep bringing my brand new car in for service (I bought a new car so I wouldn't have to be in the dealership), but it isn't really Whaling City's fault... it is Ford's fault. Don't love my new car, but Whaling City has been good. More

Stopped in just to look at prices with no intent to purchase. After talking to salesman Max who informed us of the financing we decided to talk more about making a purchase. We looked at the Mazda 3 wh purchase. After talking to salesman Max who informed us of the financing we decided to talk more about making a purchase. We looked at the Mazda 3 which we liked before getting there. We took one for a drive and decided we liked it and wanted to buy it that day. Our trade in was appraised and we where told the amount which paid off that car and made a new purchase even easier. The hole process took about 2 hours which was fine with us. After a long ride yesterday we are very pleased with the way the car rides and drives. More

Friendly people, nice lounge area, (nice to have a non-television area, tables and chairs as well as a business setup!) Service completed in a timely manner. Reasonable pricing. non-television area, tables and chairs as well as a business setup!) Service completed in a timely manner. Reasonable pricing. More