Whaling City Ford

Love this shop! They know what they're doing, and get it done on time. Have had my E150 and Transit serviced here and they are honest and knowledgeable. Thank you! it done on time. Have had my E150 and Transit serviced here and they are honest and knowledgeable. Thank you! More

I have been going to Whaling City for service on my truck for over 10 years. I always feel very satisfied that the work was done proficiently and professionally. I also feel the service representatives are for over 10 years. I always feel very satisfied that the work was done proficiently and professionally. I also feel the service representatives are looking out for my best interest and help with making good decisions on what to do to keep my truck running at its best without breaking my budget. My father from out of state now does his service there when he comes and visits me. If I recommend them to family, I recommend them to you. More

Best sales experience I ever had...it was not easy getting there but with Aaron he had patience and was very ambitious.....together we made my dream come through getting there but with Aaron he had patience and was very ambitious.....together we made my dream come through More

Jeff and Mark in service did an outstanding job of handling my transmission problem on my Escape, they kept me fully informed during the repair process! handling my transmission problem on my Escape, they kept me fully informed during the repair process! More

The customer service at Whaling City is exceptional! Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and accomodating. I highly recommend Whaling City to my friends and family for any and all of their motor vehicle needs. More

Tim was very friendly and helpful. I explained to him the problem and they fixed the problem in a timely manor, keeping me up to date on the status. problem and they fixed the problem in a timely manor, keeping me up to date on the status. More

Service was very helpful, from the courtesy shuttle ride to and from my door to the thorough repair of my truck! The repair was done quickly, everything was explained. Thanks much! to and from my door to the thorough repair of my truck! The repair was done quickly, everything was explained. Thanks much! More

Staff was first rate, greeted by sales manager as I entered dealorship,who took me to a very nice sailsman. I was shown the truck I was interested in purchasing. We took a test drive whare I was shown entered dealorship,who took me to a very nice sailsman. I was shown the truck I was interested in purchasing. We took a test drive whare I was shown all features of the truck. We completed the paperwork ,now I have a new truck. I was very pleased with everyone that helped me at Whaling City. More

We purchased the used car for our son. Everyone we talked to was very personable, helpful, and professional. This includes the initial contact on the phone with Vinny, to our salesman, Steve, to the business to was very personable, helpful, and professional. This includes the initial contact on the phone with Vinny, to our salesman, Steve, to the business managers, Nathan and Greg. When the time comes to purchase another vehicle, we know we will be heading to Whaling City Ford in New London! More

We have been customers at Whaling City Ford for 13 years & have always had excellent service there. Bought 2 "off-lease" vehicles there. WE highly recommend Whaling City to friends. & have always had excellent service there. Bought 2 "off-lease" vehicles there. WE highly recommend Whaling City to friends. More