Whaling City Ford

Doing business at this dealership has been one of the worst decisions and experiences of my lifetime. We purchased a 2008 Lincoln MKZ with 30,000 miles. We were told it was a proforma car and belonged worst decisions and experiences of my lifetime. We purchased a 2008 Lincoln MKZ with 30,000 miles. We were told it was a proforma car and belonged to a ford manager. First of all, we over paid for our extended warranty. We were given a form and were told this is your extended contract. There was so much confusion going on, we really did not give it a close look. When we needed it, we discovered we had received a 30 day run of the mill certified car warranty. Shame on us for not looking at it closely. I am embarrassed to say how much we were taken for. The next thing is that we had purchased a car several months before this and had a perfect credit rating. The credit report that they ran was not that favorable and were told that our interest rate was going to be 4.9. No one was charging 4.9 for credit. We were shocked. We have since had our credit rating done several times, and it is excellent. A week or so after we provided Whaling City Ford all of our information, my husband's identity was stolen. It was quite a battle getting this cleared up. We are convinced it was directly related to doing business with Whaling City. (Whaling City assured us this was not the case and that our information was protected.) I was hesitant about buying this car, but the very smooth salesman convinced me that this car was excellent and would go hundred of thousands of miles. It had a perfect track record. Well, it just died with only $70,000 miles. It was an engine melt down. Lincoln Customer Service told us that if we did the repair, they would determine what they would do for us, if anything. At this point, we have little trust or faith in either Lincoln or Ford and we now own a Nissan. The reward that we got for supporting American business is that we were raked over the coals. So much for buying American. Never again. I feel that we have just made a huge donation to Ford. However, in my heart, I think I need that money more than they do. It has been a nightmare. Consumer beware. More

Salesman Aaron Borsher was very knowledgeable with the Ford product. He was nice and easy to speak to. He introduced us to Nathan in the office ( i think the GM?). We had great conversation with him as Ford product. He was nice and easy to speak to. He introduced us to Nathan in the office ( i think the GM?). We had great conversation with him as well and he was friendly to deal with. My husband just sold his cobra and wanted to buy me a AWD Taurus which i really did not have any interest in. I was leaning toward Acura TL. Listening to Aaron speak about Ford and the Taurus SHO vehicle changed my mind. I am very happy with the purchase and glad my husband steered me toward the SHO. Gorgeous vehicle, luxury and sporty all in one!! Aaron also introduced us to service consultant Tim LaDucer who was also a fan of the SHO. We even chatted with him about our daughters Mazda3. We will be servicing her car now as well at Whaling City due to the friendly and knowledgeable staff. Great place to do business with!!! Thank you. Dana & Phillip Williams, Westerly, RI. More

I never have a problem with whaling city ford...been I never have a problem with whaling city ford...been going there for years and always curious professional and helpful.. I have bought several cars f I never have a problem with whaling city ford...been going there for years and always curious professional and helpful.. I have bought several cars from them and they helped my son get his first car and car loan.. More

I was very satisfied with the service for my car. Pick up and return delivery of my Fusion for the recall was very helpful. Thanks. and return delivery of my Fusion for the recall was very helpful. Thanks. More

Love this shop! They know what they're doing, and get it done on time. Have had my E150 and Transit serviced here and they are honest and knowledgeable. Thank you! it done on time. Have had my E150 and Transit serviced here and they are honest and knowledgeable. Thank you! More

I have been going to Whaling City for service on my truck for over 10 years. I always feel very satisfied that the work was done proficiently and professionally. I also feel the service representatives are for over 10 years. I always feel very satisfied that the work was done proficiently and professionally. I also feel the service representatives are looking out for my best interest and help with making good decisions on what to do to keep my truck running at its best without breaking my budget. My father from out of state now does his service there when he comes and visits me. If I recommend them to family, I recommend them to you. More

Best sales experience I ever had...it was not easy getting there but with Aaron he had patience and was very ambitious.....together we made my dream come through getting there but with Aaron he had patience and was very ambitious.....together we made my dream come through More

Jeff and Mark in service did an outstanding job of handling my transmission problem on my Escape, they kept me fully informed during the repair process! handling my transmission problem on my Escape, they kept me fully informed during the repair process! More

The customer service at Whaling City is exceptional! Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and accomodating. I highly recommend Whaling City to my friends and family for any and all of their motor vehicle needs. More

Tim was very friendly and helpful. I explained to him the problem and they fixed the problem in a timely manor, keeping me up to date on the status. problem and they fixed the problem in a timely manor, keeping me up to date on the status. More