Whaling City Ford

Buying a new car ( Mazda CX5 ) My wife and I were very pleased with the two employees ( Jay Drouin & Aaron Borsher ) at Whaling City and will highly recommend you. Your dealership h My wife and I were very pleased with the two employees ( Jay Drouin & Aaron Borsher ) at Whaling City and will highly recommend you. Your dealership has earned a high rateing with us. More

Ford Escape serviced Brought my Ford Escape in for recall service and had service done to the A/C and ventilation system. Everything was taken care of to our satisfaction. Brought my Ford Escape in for recall service and had service done to the A/C and ventilation system. Everything was taken care of to our satisfaction. More

satisfied customer Jay was very knowledgeable. He even went out of his way to get the car I bought pre-certified and new all weather mats! Thanks. Jay was very knowledgeable. He even went out of his way to get the car I bought pre-certified and new all weather mats! Thanks. More

Review The customer service was excellent. The staff were all very friendly and professional and my sales man was very attentive and knowledgeable. My ove The customer service was excellent. The staff were all very friendly and professional and my sales man was very attentive and knowledgeable. My overall experience was great and I would return to this dealer to purchase another vehicle. More

Happy to be a Whaling City Ford customer A lot of people misuse the word family these days. But from the moment you enter the Whaling City dealership to the time you leave, you feel like fam A lot of people misuse the word family these days. But from the moment you enter the Whaling City dealership to the time you leave, you feel like family because you're treated like family. Starts with a smiling face who remembers your name, in my case Aaron, the sales pro I bought my car from, who always stops what he's doing to say hi when I come in; to Tim my service rep who remembers me and greets me with a hand shake and a smile. From the moment I explain my issue to the short time it takes them to figure out what the problem is, I am contually apprised of what going on and how much longer it will take. I'm relaxed and happy that my issue is in good hands and being taken care of. This genuine regard for me will keep me coming back for service and for my next purchase, another Lincoln MKX when Ford does it's next update of that model. Thank you Tim and your team for taking such good care of me. Bill More

Oil change I had my oil changed. Tim was very friendly, and seem to care about my needs. He got me in and out in good time. I have been going to Whaling City For I had my oil changed. Tim was very friendly, and seem to care about my needs. He got me in and out in good time. I have been going to Whaling City Ford for about 25 years now. I have two other Ford Dealer that are closer but I still go to Whaling City Ford. Because I like the way they treat me. Robert E. Lee More

Excellent Service I have brought my Ford Escape for all required service visits to Whaling City since I purchased the car 5 years ago. I have nothing but high praise f I have brought my Ford Escape for all required service visits to Whaling City since I purchased the car 5 years ago. I have nothing but high praise for every employee there. They are always on time, on budget and on their game. More

I recently purchased a 2006 h3 hummer from your dealership. Your customer svc goes above and beyond what is expected. David is an awesome salesman and a xxxx of a person. He made my family and I fe dealership. Your customer svc goes above and beyond what is expected. David is an awesome salesman and a xxxx of a person. He made my family and I feel extremely comfortable and never pressured us once. He met and exceeded our expectations. The deal went thru flawlessly. He even entertained my 6 year old son, Mateo, while we were in negotiations. It was a fun experience. Kudos to David and Nathan for knowing how to run a car dealership. Thank you for being honest always and not trying to railroad us. Davis is an asset to this company and should be recognized as so. Thank you all for your hard work and courtesy. a very pleased family, VIctor, Maria and Mateo Rivera More

Cost estimate for the repair was accurate and was essentially the actual cost that I paid. Repair was completed sooner than I was told and expected. Considering the complexity of the repair, the in essentially the actual cost that I paid. Repair was completed sooner than I was told and expected. Considering the complexity of the repair, the interior of the vehicle was in excellent condition. Based on previous experience, the staff at this service department is always polite and honest and competent. The nature of this review and the requirement to create an account that I do not want in order to submit my review is not acceptable. Please remove me from your mailing list. More

I was nervous at the thought of buying another car since I'd had mine for 10 years and my last experience was buying it at a dealership where my co-workers's husband worked and I knew him well and felt so c I'd had mine for 10 years and my last experience was buying it at a dealership where my co-workers's husband worked and I knew him well and felt so comfortable. Well, Aaron was just like that. Put me at ease, no pressure, went above and beyond with his customer service....if all your other sales people are like this..you have one xxxx of a dealership! Aaron did introduce me to sales and showed me around and made the whole buying experience so easy and I have already told all my co-workers what a great experience I had. I am so happy about my Mazda and expect many happy years of driving! I would recommend anyone to ask for Aaron if they are looking to buy as he was just wonderful! More