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Whaling City Ford

New London, CT

3.7
558 Reviews

475 Broad St

New London, CT

06320

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Showing 558 reviews

March 27, 2017

Great experience From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive More

by VJC629
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
March 24, 2017

Great service , would definitely recommend. Very friendly and personable. Sold us a Ford Focus at a great price, and was very helpful and friendly unlike any deal More

by Kristy4395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Torres, David Schwartz
Mar 30, 2017 -

Whaling City Ford responded

We are here for you if you need anything at all after your purchase too! Don't hesitate to call with any questions or concerns that may arise down the road. Thank You again Kristy!

March 22, 2017

Awesome ,Friendly ,no hassle Have purchased many vehicles in the past have to say , this place is awesome I was treated from the start like family. Daniel Burden was our sales per More

by Vperez609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
March 22, 2017

March 2017 Servicing Once again I was treated very nice. Very friendly service people. I fully appreciate the professional way that they do things for me. I needed some More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
One other gentleman whose name I do not know., Timothy LaDucer
Mar 24, 2017 -

Whaling City Ford responded

Thank You, Sir! We greatly appreciate the opportunity to work with you. If you ever need anything or have any questions or suggestions, you know we are here for you.

March 18, 2017

MY MUSTANG I found the car that I have been searching for at Whaling City Motors. The staff was very helpful and friendly. I would highly recommend Whaling City More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford, David Schwartz
Mar 24, 2017 -

Whaling City Ford responded

Thank you for taking the time to share your experience with us! We hope that you have plenty of fun in your sweet ride this year. We will be here for you no-matter what the road holds ahead. ~Your Friends in the Car Business

March 18, 2017

Happy customer In 47 years, this is the 13 th car we have purchased. A few of those times brought experiences best forgotten, not at Whaling Ford. We were pleasant More

by Oma n Drampa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford
Mar 18, 2017 -

Whaling City Ford responded

Thank You for your feedback! We are constantly striving to not only ensure that we have the best employees but that we are always creating a friendly environment that our customers can enjoy. It was our pleasure to work with you. Please let Sean know if you have any questions or concerns. Thank you again!

March 10, 2017

Outstanding Sales Team! I walked into Whaling City Ford a few months back to just take a look at some of the Lincoln cars (primarily the MKX) and to see them in person. I rea More

by RedTechie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Schwartz, Sean Trafford
Mar 10, 2017 -

Whaling City Ford responded

Thank you so much, it is always great to hear our customer's story about their experience with us. Our Lincoln Brand Champion, Sean Trafford, is a phenominal young man and we are proud to have him as part of our team. If you need anything in the future, Sean and the rest of the team are here to help you every step of the way. Enjoy your new Lincoln MKX and welcome to the family.

March 09, 2017

Oil change I was satisfied, however the price for the oil change was outrageous and the wait was an hour as well. The service department was very professional. More

by Stephanie Cote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 09, 2017 -

Whaling City Ford responded

We appreciate your feedback and your loyalty to our dealership. We hope that we can continue to assist you in the future. If you ever have any Service related concerns, don't hesitate to ask for our Service Manager Jeff Janssen. Him and I work hand-in-hand together to make sure that our customers are well accommodated and happy with their experience here.

March 05, 2017

Low stress/ Friendly Our sales person came across open and sincere. We felt comfortable dealing with him. We would come back in the future if we decided to purchase again. More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Clifford Gay
Mar 09, 2017 -

Whaling City Ford responded

We greatly appreciate your feedback. Don't forget that we are here for you during ownership of your newly acquired vehicle as well. It was our pleasure working with you!

Mar 18, 2017 -

Whaling City Ford responded

Thank you again!

February 25, 2017

Fantastic service! My service appointment wasn't until 315. We dropped the car off in the morning and asked for a call when complete. By 145, our car was ready for pic More

by Andrew Mierta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of service dept
Mar 18, 2017 -

Whaling City Ford responded

Thank You for the feedback! It is always nice to hear from our customers so that we can constantly strive to be the best.

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