Whaling City Ford
New London, CT
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Great experience From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive to all our question. He was also very responsive to our follow-up phone calls and texts. More importantly, everyone was very respectful to not only us, but our daughter and truly made her feel like she was part of the car buying process. We would highly recommend this dealership to friends. More
Great service , would definitely recommend. Very friendly and personable. Sold us a Ford Focus at a great price, and was very helpful and friendly unlike any deal , would definitely recommend. Very friendly and personable. Sold us a Ford Focus at a great price, and was very helpful and friendly unlike any dealer I've ever been too More
Awesome ,Friendly ,no hassle Have purchased many vehicles in the past have to say , this place is awesome I was treated from the start like family. Daniel Burden was our sales per Have purchased many vehicles in the past have to say , this place is awesome I was treated from the start like family. Daniel Burden was our sales person he was super cool made the process easy no pressure gave me a great price made sure we got everything we asked for. Thankyou Daniel PS IF I EVER Need ANOTHER VEHICLE I NO WERE TO GO. More
March 2017 Servicing Once again I was treated very nice. Very friendly service people. I fully appreciate the professional way that they do things for me. I needed some Once again I was treated very nice. Very friendly service people. I fully appreciate the professional way that they do things for me. I needed some extensive serving and it was performed quickly and efficiently. I have no complaints whatsoever. More
MY MUSTANG I found the car that I have been searching for at Whaling City Motors. The staff was very helpful and friendly. I would highly recommend Whaling City I found the car that I have been searching for at Whaling City Motors. The staff was very helpful and friendly. I would highly recommend Whaling City for a friend looking for a new/used vehicle. My overall experience was very pleasant. Great staff! More
Happy customer In 47 years, this is the 13 th car we have purchased. A few of those times brought experiences best forgotten, not at Whaling Ford. We were pleasant In 47 years, this is the 13 th car we have purchased. A few of those times brought experiences best forgotten, not at Whaling Ford. We were pleasantly greeted, and felt respected. We nevet felt pressured or patronized. All our concerns have been answered and cared for. We are very happy with our interactions with every one we have spoke to. Thank you for giving us a time to remember and share. . I love my new 'baby'. More
Outstanding Sales Team! I walked into Whaling City Ford a few months back to just take a look at some of the Lincoln cars (primarily the MKX) and to see them in person. I rea I walked into Whaling City Ford a few months back to just take a look at some of the Lincoln cars (primarily the MKX) and to see them in person. I really had no intention on starting the process at that time. But I met one of the Lincoln Sales rep Sean Trafford and started talking with him. Simply put, he just plain gets me and what I was looking for! It was a perfect experience! I didn't feel like I was being pressured into other choices or given the "sales pitch" (like so many other dealerships/sales people have). He answered the questions I had expertly and reassured me on any other concerns! After having this experience (which I have never had at any other car dealership) I decided to explore pricing. They did an outstanding job at matching my estimates and budget goals! So much so I decided that day to pull the trigger! I highly recommend this dealership, in fact I already have to a few people! Best service I have ever seen! The *only* area for improvement I could think of (and it isn't a huge deal at all) is they are a little strict with how much you can put on a Credit Card compared to other Dealers. So just make sure you bring checks just in case! Again amazing service, I for one am looking forward to many many more years of business with Whaling City Ford! More
Oil change I was satisfied, however the price for the oil change was outrageous and the wait was an hour as well. The service department was very professional. I was satisfied, however the price for the oil change was outrageous and the wait was an hour as well. The service department was very professional. More
Low stress/ Friendly Our sales person came across open and sincere. We felt comfortable dealing with him. We would come back in the future if we decided to purchase again. Our sales person came across open and sincere. We felt comfortable dealing with him. We would come back in the future if we decided to purchase again. More
Fantastic service! My service appointment wasn't until 315. We dropped the car off in the morning and asked for a call when complete. By 145, our car was ready for pic My service appointment wasn't until 315. We dropped the car off in the morning and asked for a call when complete. By 145, our car was ready for pick up! More