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Whaling City Ford
New London, CT
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Showing 564 reviews
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Great service The service was awesome very fast and friendly very helpful for first time car buyers they walked me through every step and explained everything very The service was awesome very fast and friendly very helpful for first time car buyers they walked me through every step and explained everything very thoroughly. My salesman daniel burden was awesome and super energetic and very approachable. More
Esteban is the BEST My husband and I came in to just browse looking for cars as we were needing a newer more reliable car. Esteban helped us find the PERFECT car and in o My husband and I came in to just browse looking for cars as we were needing a newer more reliable car. Esteban helped us find the PERFECT car and in our exact price range! He gave us undivided attention and answered every question we had making sure we were completely informed. We came into the store at 7pm, and by 9pm we had the keys to our new car, and the next day we had our tags put on! We were nervous to look for cars because this is our first major purchase and we were afraid to go to a dealership because it is a process, but Esteban made this super easy to understand and helped us make a great decision on our car! Thank you! -The Bakers More
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I love my car! Since the first day I walked into the dealership, everyone was so friendly and helpful! Oscar was not pushy and let me go at my own pace when deciding Since the first day I walked into the dealership, everyone was so friendly and helpful! Oscar was not pushy and let me go at my own pace when deciding on the perfect car for me! More
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Very pleasant experience purchasing my vehicle Honest people who know their products well. I would recommend this dealership to anyone looking for the vehicles they sell. When something is wron Honest people who know their products well. I would recommend this dealership to anyone looking for the vehicles they sell. When something is wrong they tell you,fix it,when something is right they also tell you. More
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First time trading a vehicle I traded my 2014 Ford focus for a 2014 Honda Accord fully loaded. My intentions were to find an upgrade from my previous car, and something with low m I traded my 2014 Ford focus for a 2014 Honda Accord fully loaded. My intentions were to find an upgrade from my previous car, and something with low mileage. I found a car that was definitely the next step up for me in class and the car had about a 20 mile difference from the car I traded in. Satisfied is an understatement with how I feel driving my new car. More
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Thoroughly professional From the sales associate I dealt with to the sales manager to the office personnel I was treated in a courteous, friendly and professional manner thro From the sales associate I dealt with to the sales manager to the office personnel I was treated in a courteous, friendly and professional manner throughout the purchase of this vehicle. I would highly recommend this dealership to anyone. More
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Five Stars All Around Salesman Daniel Burden was knowledgeable and personable, attune to my needs and desires (some pizzazz plus safety features). Never felt pressured, but Salesman Daniel Burden was knowledgeable and personable, attune to my needs and desires (some pizzazz plus safety features). Never felt pressured, but felt respected for the research and thought we put into our purchase. Everyone was first rate from Sales Manager Aaron Borsher (strikes a fair deal and has a good sense of humor) to Business Manager Grey LeBeau (most efficient processing ever). We know from experience that the Service Department is first rate. More
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Excellent customer service Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. He found perfect car with price and mileage. . Then Greg in finance, another great job. Explain all warranty and contract issues completely. Then when I had a problem with registration, very patient and helpful until resolved. Thanks all. Would definitely recommend Whaling City to anyone looking for a car More
REAL DEAL! Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shop Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shopped around and got not only the best deal but the best customer service I have seen ever while purchasing a new vehicle. This dealership is truly like no other! Highly recommended. Sean Trafford is the guy you want to see. Very knowledgeable about the vehicles on the lot and does not apply pressure. Gives you options, answers questions and let's you decide what you want to do after that. Very pleasant experience. More
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Awesome experience Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this dealer was amazing...great...i had sean worked with me and he helped me get what i needed...he wasnt rude...nice attitude...patient...dont regret it!!!always looking forward to working with them... More