Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Whaling City Ford
New London, CT
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 564 reviews
April 26, 2017
Another Great Experience! I just picked up a 2017 Ford Edge. This is the 5th new car in 5 years I have purchased from Whaling City Motors. Aaron Borsher and Eric Nunez took a I just picked up a 2017 Ford Edge. This is the 5th new car in 5 years I have purchased from Whaling City Motors. Aaron Borsher and Eric Nunez took a considerable amount of their time to ensure all my needs were satisfied. My order was placed efficiently and the vehicle was delivered ahead of schedule. Greg LaBeau handled all the financing and paperwork with ease and took the time to explain all the details, making this purchase effortless. The friendly and courteous service by the team at Whaling City Motors is seldom found elsewhere! General Manager Nathan Gaucher has put a very capable team together and it is a pleasure being a long term repeat customer. I look forward to enjoying my new Ford and visiting the team again soon! More
by Dave & Jessica
Employees Worked With
Nathan Gaucher, Eric Nunez, Aaron Borsher, Greg LeBeau
April 25, 2017
Very pleased with purchase We went to look at a used car. We had an extremely upbeat salesman, Cliff. We loved the car, they don't sell any junky used cars. Everyone there were We went to look at a used car. We had an extremely upbeat salesman, Cliff. We loved the car, they don't sell any junky used cars. Everyone there were very friendly. I would certainly do business there again. More
by Ctpeggysue
Employees Worked With
Clifford Gay, Darnell Williams
April 21, 2017
Nice dealership to work with Eric and Darnell ere very nice to work with. Negotiating is always a unpleasant task but they were both fair and honest. The dealership is also very f Eric and Darnell ere very nice to work with. Negotiating is always a unpleasant task but they were both fair and honest. The dealership is also very friendly. More
by John K
Employees Worked With
Eric Nunez, Darnell Williams
April 20, 2017
New truck purchase Everyone at the dealership was friendly, professional and helpful. They took their time, explained all the details and options of the truck. Terrance Everyone at the dealership was friendly, professional and helpful. They took their time, explained all the details and options of the truck. Terrance is a good salesman. More
by Carol
Employees Worked With
Angel Torres, Terrence Buddoe
April 18, 2017
Very professional people, attend customer 's concern profess Very professional people expert on handling customers needs and concern with great customer satisfaction i would recommend this dealer they very appro Very professional people expert on handling customers needs and concern with great customer satisfaction i would recommend this dealer they very approachable and will tell you the right thing to do about purchasing a vehicle More
by Allanb
Employees Worked With
Sean Trafford
April 15, 2017
New Car Purchase Dan Burden and his team at Whaling City made what I expected to be a stress filled event in to one of the easiest car purchases my husband and I ever Dan Burden and his team at Whaling City made what I expected to be a stress filled event in to one of the easiest car purchases my husband and I ever experienced. From the minute we ran in to Dan I knew we were in good hands. There was no pressure to purchase a vehicle and his ability to put one at ease, not to mention his knowledge of the cars we were interested in, finalized my decision to purchase a car from Whaling City. Highly recommend Whaling City to friends and coworkers More
by mstanrn
Employees Worked With
Zachary Skinner
April 14, 2017
New Purchase Whaling City was very professional and very helpful in my acquiring my new Mazda. I would highly recommend this dealership to my family and friends. Whaling City was very professional and very helpful in my acquiring my new Mazda. I would highly recommend this dealership to my family and friends. More
by Terry
Employees Worked With
Darnell Williams, Terrence Buddoe
April 14, 2017
Professional, friendly, helpful Sean Trafford was my salesman, and he was extreme helpful. He let my wife and I take a Mazda Mx5 for a test drive, and when we got a flat tire 15 minu Sean Trafford was my salesman, and he was extreme helpful. He let my wife and I take a Mazda Mx5 for a test drive, and when we got a flat tire 15 minutes later, he was very friendly and helpful to get my wife and I back to the dealership. We drove away a few hours later in a beautiful red MX-5. The whole dealership was nothing but professional and friendly. They spent plenty of time to find a payment plan that worked for us, and we most likely wouldn't have bought the car dromedary any other dealership. We will absolutely be going back More
by jsmead4g
Employees Worked With
Sean Trafford, Aaron Borsher
April 13, 2017
Excellent dealer As expected everyone was pleasant and very accomodating. Spent lots of time with us and showed patience. They did not try and sell extras on top of As expected everyone was pleasant and very accomodating. Spent lots of time with us and showed patience. They did not try and sell extras on top of the purchase. That is all great, but what struck me most was the comradery of the sales people and their desire to help each other in order to hep the customer. Thank you for the great experience. More
by The broken family
Employees Worked With
Angel Torres, Darnell Williams
April 13, 2017
Lied about price. I was told one price, agreed to it... then was told that that price was not okay. Then they told me the car was sold (I doubt it was). I was told one price, agreed to it... then was told that that price was not okay. Then they told me the car was sold (I doubt it was). More
by Scott
Employees Worked With
Bear Dalton/Amanda Ragsdale
