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Whaling City Ford

New London, CT

3.7
558 Reviews

475 Broad St

New London, CT

06320

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Showing 558 reviews

May 19, 2017

By far the most simple deal in my experience of buying cars! I have bought many cars over the years, I typically trade up every three years. In this case I had to move for work that made my commute impossible wi More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Nunez, Aaron Borsher
May 16, 2017

Overall friendliness of Service I am very pleased with the overall friendly Service from my sales person Daniel Burton to the guys who prepared my vehicle. I would recommend your se More

by Jaimerocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
May 14, 2017

New car sales Eric was friendly and we'll informed. He carefully went over features of the vehicle. He willingly answered all questions pertaining to the sale and More

by TB
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Nunez
May 14, 2017

Seemless purchase! I would highly recommend Whaling City. The most "painless" purchase. No surprises during the purchase. Everything exactly as we discussed. Angel w More

by Vbousk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Torres
May 15, 2017 -

Whaling City Ford responded

It was our pleasure to be of service to you. Thank you for spreading the word too! Don't forget that every referral that comes in with Angels Card from you and purchases a vehicle gets you $100!

May 10, 2017

xxxxx From the excellent service provided by the sales consultant (Oscar Garza) to his manager (Darnell Williams) to the financial associate (Daniel Schwart More

by 1234
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Sales Employee, David Schwartz
May 15, 2017 -

Whaling City Ford responded

Thank you so much for your feedback. We are glad to hear that everything was top notch. Don't forget that we are here for you during the entire ownership of your vehicle too, not just during the sale. We hope that we can be of service to you in the future as well. Thank you again!

May 10, 2017

crooked Even though I've purchased a couple of new cars here in the past, I will never go back after my latest experience. After coming to an agreement on a More

by jessewjames
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darnell Williams
May 22, 2017 -

Whaling City Ford responded

We apologize for the misunderstanding. It seems that we had come to terms on everything with assumed numbers on a "pull ahead" program with the Manufacturer. Upon making the call for the Pay-off the "pull ahead" program no longer qualified for any customer outside of a 3 month termination period. This is new to us as of the end of the 1st quarter and our systems did not calculate it correctly because of the new change. We do apologize for the confusion but we had no intentions of wrong doings. Due to the entirely new process for the lease turn-in, "pull ahead" programs and early termination mileage pro-rations, our systems calculated everything incorrectly making it off. Again we apologize and it was not our intent, our systems have since been updated so this problem can not occur again.

May 07, 2017

New Mazda CX-9 From our sales rep Terrence to the general manager Nathan, no one could have been more polite and helpful with respect to our learning about and buy a More

by Chester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Gaucher, Darnell Williams, Terrence Buddoe, Greg LeBeau
May 04, 2017

Professional... knowledgeable... courteous.! Great experience.... Sean was our Salesman - great to deal with.... great car buying experience!.... would recommend this dealership to anyone lookin More

by Jmkjob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Trafford, Darnell Williams
May 04, 2017

I was very surprise by the fact i bought a ford My experiene with ford untill now make proud of american products. Before i never talk about this brand now it's my baby.i recommend people do the sam More

by Jp4676
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner, Darnell Williams
May 02, 2017

New purchase Oscar made the purchase easy and pressure free. Walked through process of ordering a vehicle or dealer locate. Was able to locate and keep cost down. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Employee
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