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Whaling City Ford

New London, CT

3.7
558 Reviews

475 Broad St

New London, CT

06320

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Showing 558 reviews

August 25, 2017

Work done promptly and well They explained everything that had been done. The work was done in less time that was estimated, and all issues were dealt with. The staff was courteo More

by Thedoctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy LaDucer, Jeff Janssen
August 24, 2017

Thank you! 1st... I would like to apologize to Chad Jeanty and your sales team for my tardiness in completing this survey, but the past month has been a blur. I More

by VeryHappy!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bear Dalton, Darnell Williams, David Schwartz, Shad Jeanty
August 24, 2017

Great people to deal with! I never purchased a new car but the people at Whaling made my purchase a real enjoyable experience. I never for one moment felt pressured and my sales More

by Larry B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Borsher, Greg LeBeau, Shad Jeanty
August 23, 2017

Ecstatic Very pleasant experience. Helpful and courteous staff. They made the purchase easy and non stressful. No high pressure sales tactics. I would totally More

by Silveira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Sales Employee, Dan Wolfe
August 21, 2017

Easy peezie Thanks to my favorite salesman Oscar and my favorite finance manager Greg they make my purchases easier. I guess that's why I keep going back to Whali More

by Repeat Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Employee, Greg LeBeau
August 17, 2017

2014 Mazda 3 Hatchback Dan Burden was great and made the whole process very enjoyable. Took me on multiple test drives and was able to sneak in a bumper-to-bumper warrantee More

by JordanIngram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
August 16, 2017

Making a major purchase educative, comfortable and seamless I was buying a car on my own and the Whaling City dealership at every level made this a non stressful experience. Angel, the salesman I dealt with hel More

by Sema Stein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Torres, Aaron Borsher
August 14, 2017

Whaling City is Consistently the Best Throughout the years, Whaling City has provided an exceptionally high level of quality in sales and service. At every area of the dealership, there is More

by chenetdia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Borsher, Greg LeBeau, Mark Waterman, Timothy LaDucer, Jeff Janssen
Aug 14, 2017 -

Whaling City Ford responded

Thank You so much, Sir! We are always proud to hear when we are doing something right. It is our continuing honor to be able to serve you. Also, Please let us know if this ever changes so that we can make sure to take the appropriate course of action promptly. Thank you again!

August 05, 2017

Excellent I have always received excellent service. I was greated promptly and car was ready when promised. Mark Waterman was very knowledgeable and efficient. More

by Antonio Gooding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Waterman
August 02, 2017

Whaling city is on the level no pressure and they keep they I had gave a four star rate to this dealership and I will tell you why I did not thing that I was walking out with a new truck Da and his manager work More

by Rick 122
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner, Darnell Williams
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