Whaling City Ford

A Very Satisfying Car-buying Experience My experience at Whaling City Ford was excellent due to being able to work with Daniel Burden. I told Daniel that I was interested in arranging My experience at Whaling City Ford was excellent due to being able to work with Daniel Burden. I told Daniel that I was interested in arranging a two-year lease for a silver 2017 Ford Escape. I had driven an Escape for two weeks when my car had been hit by another vehicle. I liked the Escape very much. (I had been driving Honda CR-Vs for many years.) Daniel arranged to show me that car; we took it for a drive.I decided that the Escape was the car I wanted to lease. Daniel arranged the lease that I had wanted. He had me speak to a financial agent who went through the details of the lease with me, answering my questions clearly. From the day I began to shop for the car and lease wanted, until I chose the Escape, Daniel did an excellent job. He was well informed about the car I selected and about the leasing arrangements. He answered all of my questions clearly. His manner was always polite and genial. I would recommend Daniel Burden and the dealership to anyone who is interested in buying or leasing a Ford vehicle. More

Great Salesman We had the best experience with our salesman. He was extremely helpful and a true gentleman and explained all the workings of our purchased new car. We had the best experience with our salesman. He was extremely helpful and a true gentleman and explained all the workings of our purchased new car. More

Fair, Efficient, and Accommodating The sales experience began with Mr. Bear Dalton responding to my email regarding a second hand Ford Focus. Mr. Dalton was polite, concise, and timely The sales experience began with Mr. Bear Dalton responding to my email regarding a second hand Ford Focus. Mr. Dalton was polite, concise, and timely in his response. I spent the next few weeks comparing prices on similar models at various New England Ford dealers, and eventually found my way back to Whaling City Ford. Mr. Dalton sent several polite emails, and left several voice mails while I continued my search, but he was never pushy or aggressive. Once my wife and I decided to take the Focus out for a ride, we called Mr. Dalton, who was more than happy to set an appointment, having the car ready to be viewed, and spotless from his detailers. Upon entering Whaling City, the sales folks were all friendly, and led me to Mr. Dalton's desk. We were introduced, and Mr. Dalton greeted me with a smile and a firm handshake. He explained that he had set me up with Mr. Bobby Tucker, and led me to Mr. Tucker's desk. Mr. Tucker had much of the paperwork associated with the vehicle ready to go, along with the keys. Mr. Tucker was knowledgeable about the product, incredibly personable, and patient when it came time for any questions. I went out for a decent length test ride, and returned to Whaling City to leave a deposit on the vehicle. Upon returning from our test drive, I was introduced to the Sales Manager, Mr. Aaron Borsher. Mr. Borsher was also very engaging, made me feel welcome, and that my business was appreciated. Mr. Borsher took over several parts of the sales transaction that was more his responsibility than that of Mr. Tucker, and perfomed the tasks efficiently. Mr. Borsher and Mr. Tucker asked me how I wished to proceed, and made the next several steps very painless. I returned to Whaling City the following afternoon, with my trade in and it's title, upon which Mr. Tucker helped me close the loop. Once again, much of the paperwork associated with the sales transaction was waiting for me, and required only signatures and dates. Mr. Tucker then introduced me to Mr. Greg LeBeau in the Whaling City Finance Department, who had nearly all of the documentation ready for my arrival. Much like the other professionals at Whaling City, Mr. LeBeau was an absolute delight to work with. There were a few speed bumps through the process (I am a Massachusetts resident, trading in, purchasing, and registering a vehicle through a Connecticut dealer), but Mr. LeBeau overcame them in a very efficient and professional manner. The process could not have been better, from the beginning email from Mr. Dalton, to the final handshake and pat on the back from Mr. LeBeau upon picking up the keys to our new vehicle. Whaling City has a good recipe for success, and a friendly, professional staff who have gone out their way to make this a wonderful experience. At the end of this visit, it felt more like buying a car from a group of old college buddies, than the typical high pressure sales routine. I will seriously consider these gentlemen when it comes time for our next vehicle. With gratitude, Mark B. Fowler More

good relaxed great friendly not pushy i am satisfied they checked the car found a bad tire it will be replaced there is no nav sd card I am told it be taken great friendly not pushy i am satisfied they checked the car found a bad tire it will be replaced there is no nav sd card I am told it be taken care of More

Angel is a very nice person and wonderful salesman. Not pushy and shows you the before you are looking at. He doesn't over sell you something you don't nee is a very nice person and wonderful salesman. Not pushy and shows you the before you are looking at. He doesn't over sell you something you don't need or don't want. Highly recommend him! More

SUV upgrade a great experience! This was my second vehicle bought from Whaling City. I went back because the experience was so good the first time. I initially made contact via emai This was my second vehicle bought from Whaling City. I went back because the experience was so good the first time. I initially made contact via email and received a follow up email, followed by a call, within hours. They set up an appointment for me and were very flexible with timing to accommodate my work schedule. The entire staff is very friendly, courteous, professional and respectful from the moment you enter to the moment you drive your new vehicle off the lot, and beyond. The owner of the dealership even stopped by to chat about the vehicle I had purchased. I went from a Ford to a Lincoln SUV and they helped me find the exact right vehicle for my needs. Prompt service, no-pressure sales, no nonsense financing and a great service department, too. I would recommend this dealership without hesitation and will certainly be returning again. More

Excellent Experience! Steve was very friendly, courteous and helpful from the minute I got there to look at the vehicle. I didn't feel like I was being pressured as I had f Steve was very friendly, courteous and helpful from the minute I got there to look at the vehicle. I didn't feel like I was being pressured as I had felt at other dealerships. The whole experience was just very pleasant and welcoming! More

Time for an Upgrade Very happy with my experience here at Whaling City. Dan was friendly, professional and saw it through to the end. This was my first "new" car purchase Very happy with my experience here at Whaling City. Dan was friendly, professional and saw it through to the end. This was my first "new" car purchase. Glad it was here. Looking forward to years with the truck and the continued business at Whaling City Ford. More

New car buy Mazda CX-3 Angle was very helpful, informative and pleasant to deal with. Overall experience was good. Transition process handled well, especially since title wa Angle was very helpful, informative and pleasant to deal with. Overall experience was good. Transition process handled well, especially since title was lost on my trade-in. Only negative is the whole good cop/bad cop routine with the sales manager. More

Great people to deal with From sales to finance great experience . I would recommend anyone in the area to try Whaling City Ford. Great selection of vehicles for anyone’s taste From sales to finance great experience . I would recommend anyone in the area to try Whaling City Ford. Great selection of vehicles for anyone’s taste and needs !! Thanks again Don M More