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Whaling City Ford
New London, CT
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Very professional, engaging, and responsive to my needs! I came to the dealership and was meet by sales consultant Dan Burden, who is friendly, knowdlegeble, and all about the customer without seeming fake o I came to the dealership and was meet by sales consultant Dan Burden, who is friendly, knowdlegeble, and all about the customer without seeming fake or “salesperson-y”. He just seems like he genuinely wanted to help me find the car that was right for me, and he did. More
Excellent service. Our Salesman Big Dan made this deal possible, and it was good to see the staff due to being a repeat buyer, again. I will be back. Thanks All !!! Our Salesman Big Dan made this deal possible, and it was good to see the staff due to being a repeat buyer, again. I will be back. Thanks All !!! More
Greeted warmly and treated with respect. We were met at the door by the friendly face of Oscar Garza, who immediately made us feel at home and offered us coffee. We were in the market for We were met at the door by the friendly face of Oscar Garza, who immediately made us feel at home and offered us coffee. We were in the market for an SUV and he looked over research we had done at home and also showed us other appealing options. We never felt pressured. We walked out with a beautiful Ford Edge and a feeling that we had a good deal. Thank you Whaling City for a car buying experience that didn't make us nervous! More
Enjoyed buying a car at whaling city ford, great deal. My experience at whaling city was great, would definitely go there again to purchase a vehicle. Walked in to just look around for a used truck and wal My experience at whaling city was great, would definitely go there again to purchase a vehicle. Walked in to just look around for a used truck and walked out with keys to a new one due to great salesmanship. More
2018 Focus ST This car is the most unanticipated thrill ride. Tight, smooth, power in every gear and the highway feel of a much larger vehicle. Awesome....just awes This car is the most unanticipated thrill ride. Tight, smooth, power in every gear and the highway feel of a much larger vehicle. Awesome....just awesome. Good job Ford! More
Bad customer experience Cheating customer with attractive officers online and making to come from r their shop. Judy and Bear from sales team ditched me by making to drive 60 Cheating customer with attractive officers online and making to come from r their shop. Judy and Bear from sales team ditched me by making to drive 60 miles and said the car you have selected is sold and asking me to pick another make or model. This is my ever worst experience with the sales team. Hope their managers go through my comments and realize customer pain points. More
Thanks for the new ford f350 Filippo the sales manager and Angel Torres got me in a new truck. I was ready to leave after driving from Trumbull to look at the 2016 ford f 350 beca Filippo the sales manager and Angel Torres got me in a new truck. I was ready to leave after driving from Trumbull to look at the 2016 ford f 350 because it had a few scratches on the back bed. Angel came out and said Filippo would have the scratch’s taken care of. And the truck came out very nice and only 2 days. I would recommend Whaling Ford and Filippo and Angel Thank You More
Lease a new Lincoln MKX Knowledgeable of the Lincoln make & model Did all the paperwork in an accurate and orderly fashion. Very Friendly. Great environment. The dealersh Knowledgeable of the Lincoln make & model Did all the paperwork in an accurate and orderly fashion. Very Friendly. Great environment. The dealership has a great teamwork approach. More
Ford Escapd I love my new Ford Escape. Dan was a really great help & found exactly what I was looking for. Thanks again for everything!! I highly recommend. I love my new Ford Escape. Dan was a really great help & found exactly what I was looking for. Thanks again for everything!! I highly recommend. More
excellent customer service, very accommodating We have purchased several vehicles over the years from this dealership and have extremely satisfied. We also bring our vehicles back to the service d We have purchased several vehicles over the years from this dealership and have extremely satisfied. We also bring our vehicles back to the service department for regular maintenance and have found that everyone is extremely polite and very astute to details. Even the support staff answering the phones are very helpful. More