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Whaling City Ford

New London, CT

3.9
564 Reviews

475 Broad St

New London, CT

06320

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Showing 564 reviews

August 20, 2018

Very professional, engaging, and responsive to my needs! I came to the dealership and was meet by sales consultant Dan Burden, who is friendly, knowdlegeble, and all about the customer without seeming fake o More

by Imonroe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner, Aaron Borsher, Dean Russo
August 20, 2018

Excellent service. Our Salesman Big Dan made this deal possible, and it was good to see the staff due to being a repeat buyer, again. I will be back. Thanks All !!! More

by Bambam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Corriveau, Aaron Borsher, Darnell Williams
August 18, 2018

Greeted warmly and treated with respect. We were met at the door by the friendly face of Oscar Garza, who immediately made us feel at home and offered us coffee. We were in the market for More

by CarolandDon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Sales Employee
August 08, 2018

Enjoyed buying a car at whaling city ford, great deal. My experience at whaling city was great, would definitely go there again to purchase a vehicle. Walked in to just look around for a used truck and wal More

by relytkelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myron and Bruno
August 04, 2018

2018 Focus ST This car is the most unanticipated thrill ride. Tight, smooth, power in every gear and the highway feel of a much larger vehicle. Awesome....just awes More

by jca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
August 02, 2018

Bad customer experience Cheating customer with attractive officers online and making to come from r their shop. Judy and Bear from sales team ditched me by making to drive 60 More

by From Hartford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bear Dalton, Judy McEwin
Aug 17, 2018 -

Whaling City Ford responded

We apologize for any miscommunication that may have occured. When we set the appointment the vehicle was available. We even took the time to pull it up for you so it was right there when you arrived. However, a deposit was not left on it so when another customer walked up and started viewing it, we called you to let you know. We knew you were on the way which is why we called you back to let you know. Unfortunately it did sell just before your arrival. We are a volume dealership so vehicles do sell quickly and unexpectedly. Again, we apologize but we did what we could and did inform you every step of the way.

July 26, 2018

Thanks for the new ford f350 Filippo the sales manager and Angel Torres got me in a new truck. I was ready to leave after driving from Trumbull to look at the 2016 ford f 350 beca More

by PeterD
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Filippo, Angel Torres
July 25, 2018

Lease a new Lincoln MKX Knowledgeable of the Lincoln make & model Did all the paperwork in an accurate and orderly fashion. Very Friendly. Great environment. The dealersh More

by Charlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner, Aaron Borsher, Thomas Smith
July 24, 2018

Ford Escapd I love my new Ford Escape. Dan was a really great help & found exactly what I was looking for. Thanks again for everything!! I highly recommend. More

by Alyssa21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
July 11, 2018

excellent customer service, very accommodating We have purchased several vehicles over the years from this dealership and have extremely satisfied. We also bring our vehicles back to the service d More

by JML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Angel Colon
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