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Whaling City Ford

New London, CT

3.9
564 Reviews

475 Broad St

New London, CT

06320

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Showing 564 reviews

February 10, 2025

Raymond Morabito was a laid back salesman that made car searching easy. He made my car search smooth and casual. Now I drive a great 2016 Mazda 3. More

by Johnmonw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Morabito
Feb 11, 2025 -

Whaling City Ford responded

We're delighted to hear that Raymond made your car search easy and enjoyable at Whaling City Ford. Enjoy cruising in your new ride!

January 31, 2025

It was a good experience all around. Rebbekka was a great help.She kept me updated on the work that was being done and answered all my questions.I will definitely reccomend them and I wil More

by Barbara H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah in service
Jan 31, 2025 -

Whaling City Ford responded

Barbara, we're delighted to hear that Rebbekka provided you with excellent service at Whaling City Ford. Thank you for recommending us and we look forward to serving you again in the future!

January 31, 2025

Everything was clean and everyone was very helpful and my problem was taken care of More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 01, 2025 -

Whaling City Ford responded

Hi Warren! Thank you for your kind words! We're glad to hear that everything was clean, our team was helpful, and your problem was taken care of at Whaling City Ford. Your satisfaction is our priority, and we appreciate your feedback.

January 17, 2025

Very good experience Eric my sales man was awesome completed the sale quickly drove the vehicle home same day More

by mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Employee
Jan 17, 2025 -

Whaling City Ford responded

Mark, we're delighted to hear that Eric made your experience at Whaling City Ford smooth and efficient. Enjoy the new ride!

January 17, 2025

Customers treated as a cash register. Poor service, poor customer relations, poor communication. Do not go to this dealership. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jan 21, 2025 -

Whaling City Ford responded

Edward, I'm sorry to hear about your experience with us. We strive for excellent service and communication, so it's concerning to read this feedback. Please reach out if you'd like to discuss further or have any questions we can address. Thank you, Filippo Marchionne - Dealer Principal - 860-443-2489

December 21, 2024

It was a good experience shopping for our car. Raymond is an excellent salesman to work with. He made everything easy from start to finish. More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raymond Morabito
Dec 23, 2024 -

Whaling City Ford responded

Hi Tim, we're delighted to hear that Raymond made your car shopping experience smooth and enjoyable at Whaling City Ford. We hope to see you next time! Enjoy your new ride!

October 25, 2024

Everybody was very helpful very polite the waiting room was very clean it was a good experience More

by Greatauntydell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lamonica
Oct 28, 2024 -

Whaling City Ford responded

We're glad to hear you had a good experience and appreciated our helpful staff and clean waiting room at Whaling City Ford. We look forward to serving you again! Safe travels!

October 01, 2024

Not pleased that I had to pay $170 for an inspection of my car that I was buying off lease. Seemed like they only checked brake and tire wear. More

by 7kevlev
Recommend Dealer
Yes
Employees Worked With
Alberto Santana
Oct 04, 2024 -

Whaling City Ford responded

Thank you for reaching out. We do provide a multi-point inspection for lease buyout purposes. Please contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Filippo Marchionne - Dealer Principle - 860-443-2489

September 16, 2024

Dealership held my truck for over a month, excuse after excuse for the truck not being repaired. Warranty issue. When the vehicle was finally "fixed" I noticed an issue immediately upon start up. Service D More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE EMPLOYEES NOT LISTED
Sep 18, 2024 -

Whaling City Ford responded

Ray, we've checked our database and see no record of a customer under this name. If there's another name we should be searching for, please feel free to contact me with those details so I can locate your account. Thank you, Filippo Marchionne - Dealer Principle - 860-443-2489

Sep 18, 2024 -

Ray responded

I'm 100% in your system. Try thr last name. 2019 Ford 150 cam phaser warranty replacement repair and an oil change.. Over a month at your dealership. Ask your Service Manager. I had to get him involved. I can provide you with a copy of the invoice if needed.

August 27, 2024

Very helpful and knowledgeable. Showed that he cared, didn't try to mislead me. Work was done on time just like he said. I would definitely recommend and be a repeat customer (if n More

by Jerome.sease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Aug 27, 2024 -

Whaling City Ford responded

We're delighted to hear that you had a positive experience with our team at Whaling City Ford! Your recommendation and kind words mean a lot to us. Thanks for choosing us, and we look forward to serving you again in the future!

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