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Whaling City Ford

New London, CT

Overview
Reviews
4.0
566 Reviews
Call Dealership (860) 443-2489
View Awards

475 Broad St

New London, CT

06320

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Showing 566 reviews

March 22, 2025

Problem was taken care of rapidly . personnel were attentive and polite. Explained necessary procedures to ensure proper safety and security will follow up. More

by Dmss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Corriveau, Aaron Borsher, Sales Employee, Alyssa Egan, Bruno Aparicio, Terrance Mitch Maher, Alberto Santana, Joseph Lamonica
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Mar 25, 2025 -

Whaling City Ford responded

We're delighted to hear that our team at Whaling City Ford provided attentive and polite service while addressing your concerns. It's great to know the procedures were clearly explained for your safety and security. Thank you for sharing this feedback!

February 27, 2025

It was a great experience working with Eric on purchasing the Bronco sport. Eric was great! I felt comfortable through the process! Eric explained everything and answered my questions. Whaling city ford is i More

by Ctbomberswhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Nunez, Sales Employee
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Feb 27, 2025 -

Whaling City Ford responded

Ctbomberswhite, we're delighted to hear that Eric made your Bronco Sport purchase a comfortable experience at Whaling City Ford. Thank you for the kind words and support!

February 10, 2025

Raymond Morabito was a laid back salesman that made car searching easy. He made my car search smooth and casual. Now I drive a great 2016 Mazda 3. More

by Johnmonw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Morabito
Report | Print
Feb 11, 2025 -

Whaling City Ford responded

We're delighted to hear that Raymond made your car search easy and enjoyable at Whaling City Ford. Enjoy cruising in your new ride!

January 31, 2025

It was a good experience all around. Rebbekka was a great help.She kept me updated on the work that was being done and answered all my questions.I will definitely reccomend them and I wil More

by Barbara H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah in service
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Jan 31, 2025 -

Whaling City Ford responded

Barbara, we're delighted to hear that Rebbekka provided you with excellent service at Whaling City Ford. Thank you for recommending us and we look forward to serving you again in the future!

January 31, 2025

Everything was clean and everyone was very helpful and my problem was taken care of More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 01, 2025 -

Whaling City Ford responded

Hi Warren! Thank you for your kind words! We're glad to hear that everything was clean, our team was helpful, and your problem was taken care of at Whaling City Ford. Your satisfaction is our priority, and we appreciate your feedback.

January 17, 2025

Very good experience Eric my sales man was awesome completed the sale quickly drove the vehicle home same day More

by mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Employee
Report | Print
Jan 17, 2025 -

Whaling City Ford responded

Mark, we're delighted to hear that Eric made your experience at Whaling City Ford smooth and efficient. Enjoy the new ride!

January 17, 2025

Customers treated as a cash register. Poor service, poor customer relations, poor communication. Do not go to this dealership. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 21, 2025 -

Whaling City Ford responded

Edward, I'm sorry to hear about your experience with us. We strive for excellent service and communication, so it's concerning to read this feedback. Please reach out if you'd like to discuss further or have any questions we can address. Thank you, Filippo Marchionne - Dealer Principal - 860-443-2489

December 21, 2024

It was a good experience shopping for our car. Raymond is an excellent salesman to work with. He made everything easy from start to finish. More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raymond Morabito
Report | Print
Dec 23, 2024 -

Whaling City Ford responded

Hi Tim, we're delighted to hear that Raymond made your car shopping experience smooth and enjoyable at Whaling City Ford. We hope to see you next time! Enjoy your new ride!

October 25, 2024

Everybody was very helpful very polite the waiting room was very clean it was a good experience More

by Greatauntydell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lamonica
Report | Print
Oct 28, 2024 -

Whaling City Ford responded

We're glad to hear you had a good experience and appreciated our helpful staff and clean waiting room at Whaling City Ford. We look forward to serving you again! Safe travels!

October 01, 2024

Not pleased that I had to pay $170 for an inspection of my car that I was buying off lease. Seemed like they only checked brake and tire wear. More

by 7kevlev
Recommend Dealer
Yes
Employees Worked With
Alberto Santana
Report | Print
Oct 04, 2024 -

Whaling City Ford responded

Thank you for reaching out. We do provide a multi-point inspection for lease buyout purposes. Please contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Filippo Marchionne - Dealer Principle - 860-443-2489

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