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Westside Toyota
North Olmsted, OH
3,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 01, 2022
Decided not to purchase through them due to shady business practices. On every new vehicle they will tack on an additional $1,100 for services/products that should be optional but are required. After business practices. On every new vehicle they will tack on an additional $1,100 for services/products that should be optional but are required. After receiving a spec sheet and going through the credit application process THEN they will inform you of these charges. Wouldn't even take my deposit to reserve the vehicle beforehand either. Charles, the sales manager, tried to justify these charges by telling me it was in MY best interest. No, it's definitely in the dealership's. Charles also tried to excuse these charges by claiming it was their way to stay competitive. If they wanted to be competitive then this would be a complementary service. He's correct in that other dealerships are tacking on an additional $1,500 to $3,000 on MSRP, but this is exactly what Westside Toyota is doing, but trying to be sneaky about it. At least other dealerships are upfront. Listen, I was looking at a corolla, not a Lexus. Why would I pay $895 to add Permaplate and $290 for nitrogen tires on an economy car? Toyotas are fine products right off the boat, no need to waste your money. Oh, after Charles and I ended our call he had my salesperson call 10 minutes later to tell me that they WOULD take off the nitrogen tires costs, but NOT the permaplate. The cherry on top is that Charles stated they did not do a full credit report. Called my credit card company and they were able to confirm that Westside Toyota did in fact add a full inquiry on my account. Thanks a lot. More
by crobb
Employees Worked With
Charlie Saranita
July 25, 2022
I’d like to thank Sarah Buchanan in sales for helping me buy my new car. She was very knowledgeable, very helpful and I trusted her to make the process go smoothly. When I took delivery of my Venza (and lat buy my new car. She was very knowledgeable, very helpful and I trusted her to make the process go smoothly. When I took delivery of my Venza (and later when I had more questions) she walked me through all the details of learning the new features. She really knows her stuff! Also a shout out to team leader, Al Phillips, and Matt Blaha in finance. I had more minor interactions with them but both were friendly and welcoming and all 3 of these people left me with a great impression of Westside Toyota. More
by email.abbott
Employees Worked With
Al Phillips, Patrick Van Deusen, Matthew Blaha, Sarah Buchanan
July 11, 2022
Sunnyside Toyota was great, Sarah Buchanan and Al Phillips are fantastic to deal with! Great sevice and great follow up, would recommend them to anyone looking for a Toyota! Phillips are fantastic to deal with! Great sevice and great follow up, would recommend them to anyone looking for a Toyota! More
by khdreger
Employees Worked With
Al Phillips, Sarah Buchanan, Todd Muller
June 16, 2022
Sarah, Al, and Brian were awesome to work with purchasing a new car. Made for a excellent client experience and was seamless purchasing a new car. a new car. Made for a excellent client experience and was seamless purchasing a new car. More
by jackosberg
Employees Worked With
Al Phillips, Brian Harris, Sarah Buchanan
May 19, 2022
My experience in purchasing my last vehicle from Sunnyside Toyota , was a seamless process and Maria my sales person at dealership was outstanding in communication before and after the purchase of m Sunnyside Toyota , was a seamless process and Maria my sales person at dealership was outstanding in communication before and after the purchase of my vehicle, I will definitely look to Maria and Sunnyside Toyota for my next purchase of a vehicle. More
by bpayne85
Employees Worked With
Maria Berardi
May 13, 2022
Terrible experience with service department. Had a 9 A.M appointment for oil change, tire rotation and battery check. At 3 pm. They hadn't even started the service. Service manager unapologetic. Had a 9 A.M appointment for oil change, tire rotation and battery check. At 3 pm. They hadn't even started the service. Service manager unapologetic. Had purchased 7 cars from Sunnyside; no more. More
by Doorjackson
Employees Worked With
Brian Beane
May 05, 2022
Sarah was absolutely awesome. Professional, courteous and extremely knowledgeable. We felt we got a very good deal on our lease. 10 out of 10 in our book. Thanks for a great exper Professional, courteous and extremely knowledgeable. We felt we got a very good deal on our lease. 10 out of 10 in our book. Thanks for a great experience! More
by richarmbruster
Employees Worked With
Al Phillips, Sarah Buchanan
March 27, 2022
Maria is my absolute favorite person to buy a car from. Her warm, easygoing personality and her willingness to work with buyers is second to none. She is extremely honest and conscientious and I wouldn’t t Her warm, easygoing personality and her willingness to work with buyers is second to none. She is extremely honest and conscientious and I wouldn’t think about buying s car from anyone else. More
by GagaLuv
Employees Worked With
Maria Berardi
March 01, 2022
Great place to buy a car. Courtney R was very knowledgeable and helpful.,informative and got things done in timely matter. Courtney R was very knowledgeable and helpful.,informative and got things done in timely matter. More
by ejmom2971
Employees Worked With
Al Phillips, Patrick Van Deusen, Courtney Rosiu
