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Westside Lexus
Houston, TX
6,948 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,948 reviews
April 01, 2025
Westside provided the best test drive and truly lived up the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In the the Lexus slogan of "Expereince Amazing". I was shown not only what I was interested in, but similar alternatives which I ended up choosing. In addition The approach of not being aggressive or dismissive was well recieved. Unfortunately this is where amazing ends. The car arrived weeks ealier than expected, which could have been fine, if this was communicated ealier as promised i.e when en route/on the ship. Due to this lack of communciation the sale fell thru because Fianace could not get themselves together, loosing my application, advising a week later despite having told them when I submitted it, not calling or if they did not leaving any messages. Who does this in 2025? Surely we all know that people are unlikey to pickup numbers they don't know. Anyways, the process of providing rates was a mess and unorganized. Why call me multiple times instead of working out a few scenarios beforehand? Spoke with sales at 3/4pm confirming finalizing the deal the next morning. I was texted an hour later saying Westide would not hold the car over night. Aggravated at the lack of accommodation that they, Westside created, I requested a refund which is yet to be returned three weeks later, and the check option requires I pick it up. This is ludacris and why am I chasing them? All in all the intial visit service was the best across the other dealerships of the same standing in the area. More
by Buyer
Verified Customer
April 01, 2025
Shannon is very helpful and knowledgeable. Good communicator. He was actually recommended by a friend who recently bought a car from him and very pleased. Good communicator. He was actually recommended by a friend who recently bought a car from him and very pleased. More
by none
Employees Worked With
April 01, 2025
Outstanding experience! Biggest regret was not buying a Lexus sooner. Sales department (Mike Nelson), made the buying experience a pleasure. Biggest regret was not buying a Lexus sooner. Sales department (Mike Nelson), made the buying experience a pleasure. More
by jpmuschalik
April 01, 2025
An excellent experience in every way . Mr. Sharma was so helpful and explained the ordering of the car and once it arrived, how the car worked . Mr. Sharma was so helpful and explained the ordering of the car and once it arrived, how the car worked . More
by tucson1002
March 31, 2025
John is very friendly！ I appreciate the time and effort John took to understand my needs and preferences, and finally help me get my dream car. Moreover, John is very knowledgeable , his demonstration a John took to understand my needs and preferences, and finally help me get my dream car. Moreover, John is very knowledgeable , his demonstration and attention to details are outstanding, making the process smooth and enjoyable! Thank you so much John, you are the best. ~Li More
by Lmxwang
Employees Worked With
March 30, 2025
Joey Brussard and everyone else who helped us with the purchase were awesome! Very helpful and professional! We will definitely go see Joey again for future purchases! Madeleine and Bill Banks purchase were awesome! Very helpful and professional! We will definitely go see Joey again for future purchases! Madeleine and Bill Banks More
by Madeleine
Employees Worked With
March 30, 2025
Davis is an exceptional person. I called to the dealership to inquire about several of the models and the interest rates. Davis suggested and offered me the opportunity to visit t I called to the dealership to inquire about several of the models and the interest rates. Davis suggested and offered me the opportunity to visit the dealership. When I visited the dealership Davis showed me the cars that were in stock and informed me that if the car that I wish to have was not there that he could order it for me. Long story short, my new car was delivered and I took possession of it yesterday. Davis commitment to his job should be commended. My overall experience working with his was outstanding! More
by KatinaThompson
March 28, 2025
Great experience with Westside Lexus. First time owning a Lexus. Very surprised with the value considering today's car market. Edwar was very knowledgeable and great to work with. I h First time owning a Lexus. Very surprised with the value considering today's car market. Edwar was very knowledgeable and great to work with. I highly recommend him for your next Lexus purchase. More
by ROBERT.CHESNICK
March 28, 2025
Dependable, Professional, Helpful, Caring, attentive, knowledgeable, accommodating, Kind, excellent, top tier, best dealership by far knowledgeable, accommodating, Kind, excellent, top tier, best dealership by far More
by asgervasio
