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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
901 Reviews

901 Reviews of Westown Ford Lincoln - Service Center

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December 26, 2024

I have found quality and value In each of the Ford dealerships I have patronized. Happy to report that Westown Ford lives.up to that Ford reputation. More

by Reg Ankrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

Came in for a software update and had a low tire light on dealership said nothing nor did anything about the light. Also the entire steering column cover was off when I got back in the car at the dealership. More

by Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

all employees i have worked with have always been very helpful. am very pleased with my purchase. More

by jappspphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service department is excellent! They are thorough and work until the issue is fixed. More

by jason.huss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Very exceptional dealership. Everyone was very friendly & knowledgeable. It’s the best Ford dealer in central Illinois. More

by Joy holden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vickie Loughry
December 18, 2024

Jeremy was not happy that I brought my vehicle there since I did not purchase there. I asked about getting door code for truck but he seemed to busy. Said it would take an hour on machine to get code. H More

by Lapettus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Very friendly and customer service oriented. From the receptionist, driver to mechanic , I couldn’t have been more pleased. Thank you ! Well done! More

by white4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

I am happy with the service you do on my pickup I feel it is done professionally and In a Acceptable amount of time Thank You All And have A Merry Christmas More

by Kevin Roth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

I had an electronic problem, and needed an update on my truck. They were friendly and got me all fixed up. More

by jlwareco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Baptist
December 14, 2024

Jeremy was very friendly and courteous. Job was done promptly.. Shuttle had me to work on time More

by nancy.fryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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