Westbury FIAT

"Worst" Customer experience I have ever hadI agreed to "Worst" Customer experience I have ever had I agreed to purchase a 2021 Giulia and wanted to finance it all. After signing the agreement and wait "Worst" Customer experience I have ever had I agreed to purchase a 2021 Giulia and wanted to finance it all. After signing the agreement and waiting for Finance to be approved after 1 day ...The price of the 3 year lease and 12k Miles was raised by $27.00 a month making the payment $484.00 per month....I was not ahppy with thi because their finance company said I owed $380.00 from 2016 which was not mine ........I did "cuss" on the phone to the Manager "Mike" but was not abusive but he said I was......He then instructed to me that they would'nt sell me a car because I was "abusive" ..I've never been told that a dealership wouldn't sell me a car! Isn't the customer always right?? DO NOT BUY FROM HERE... More

Dropped by Sunday 5/16/21 to check out a Stelvio I saw online with my daughter. Checked in with reception at around 1:45pm. Being a Sunday there wasn't many sales people there but there wasn't many cust online with my daughter. Checked in with reception at around 1:45pm. Being a Sunday there wasn't many sales people there but there wasn't many customers either. We wandered the lot a little bit but not long as this is a very small dealership & showroom. Waited the rest of the time in the showroom until 2:30pm never being addressed or spoken to again since the check-in. If this brand wants to compete with the BMW & Mercedes dealers they better up their game. Horrible waste of time. More

Sale process was fine. Lease return is a horror. Returned vehicle in August and I’m still receiving calls in late October to return vehicle from Chrysler. They called a Dennis Springer and he claims they don vehicle in August and I’m still receiving calls in late October to return vehicle from Chrysler. They called a Dennis Springer and he claims they don’t have the vehicle. Imagine receiving calls for 2 months asking you to return a car you no longer have? More

I bought a used Fiat from Sean James. He was very knowledgeable, helpful and transparent. He took care of all the paperwork and then he and Matt Labate delivered the car all the way to Westchester. knowledgeable, helpful and transparent. He took care of all the paperwork and then he and Matt Labate delivered the car all the way to Westchester. More

The most dishonest, unscrupulous and crooked car dealership I've ever come across. Dina is the master of the bunch. Lied repeatedly about the reason we waited more than a week for an alfa Rome. Firs dealership I've ever come across. Dina is the master of the bunch. Lied repeatedly about the reason we waited more than a week for an alfa Rome. First, tires and brakes taking time to replace. Only to learn they are scrambling to get vehicle title. Their finance department is a scam. Used deceptive tactics to give you rates out of this world. Jerked me around for days saying they are fighting with lenders, then when I asked to send me numbers, they claimed privacy issue barred them from emailing. On the phone, they refused saying dont worry rate will make me happy. Turned out it was 9.5%. Got a newer model in superior condition using the same lender they cited for almost half this rate! Some jerk called my house barking at my wife about car buying. I restrained my from going over there because of the emotions I felt. To add insult to injury, they promised but refused to return my $1000 deposit to my card! WARNING - the negative reviews are true. They seem to have an issue with discrimination, so preferential treatment may account for discrepancy in reviews. More

Professionalism at it’s BEST, been treated with outmost respect.. all service on my 2013 Fiat 500 Abarth was explained in the simplest possible way that I can understand.. Parts Department personnel’s tech respect.. all service on my 2013 Fiat 500 Abarth was explained in the simplest possible way that I can understand.. Parts Department personnel’s technicians are very knowledgeable of parts need it to exact fit.. Bravissimi !!!! More

No sales pressure, highly recommend I was looking at a few cars to lease and have to say, Westbury Alfa Romeo / Fiat made me feel comfortable there. I would recommend them to anyone look I was looking at a few cars to lease and have to say, Westbury Alfa Romeo / Fiat made me feel comfortable there. I would recommend them to anyone looking to buy or lease. Vincent, my sales person knew what he was doing, explained everything without the "sales pitch" and "I'll have to ask my manager" story line. Even the receptionist was extremely helpful. Go there today!! More

Family Feel Went to many of the competition and felt at home when I walked in the door here. No pressure ad car is what I went in for and it matched up to what Went to many of the competition and felt at home when I walked in the door here. No pressure ad car is what I went in for and it matched up to what they had to offer. No BS, no back and forth. Ended up going with the Stelvio Ti and could not be any happier. Everyone is complimenting the car and all I do is compliment the dealer to them. Frank was my salesman & I worked with the GM Mike too both great guys. The whole staff from the greeter to finance and everywhere in between was great. I will def be going back in the future. Went to many of the competition and felt at home when I walked in the door here. No pressure ad car is what I went in for and it matched up to what they had to offer. No BS, no back and forth. Ended up going with the Stelvio Ti and could not be any happier. Everyone is complimenting the car and all I do is compliment the dealer to them. Frank was my salesman & I worked with the GM Mike too both great guys. The whole staff from the greeter to finance and everywhere in between was great. A+++ More

Laid back pleasant atmosphere. The laid back pleasant atmosphere at this dealership made shopping and then purchasing a car a pleasure. Sean James was our salesman, he is really nic The laid back pleasant atmosphere at this dealership made shopping and then purchasing a car a pleasure. Sean James was our salesman, he is really nice. More