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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.7
600 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 600 reviews

November 02, 2026

Made the purchase experience very easy and fast. It was a no haggle experience, every step of the purchase process was explained to me. More

by bvschaack
Recommend Dealer
Yes
Employees Worked With
Jeff
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Nov 02, 2026 -

West Side Garage, INC. responded

We're glad purchasing your GMC Terrain felt straightforward and efficient. It's rewarding to hear that you felt informed at every step of the process.

October 29, 2026

Their customer service is very poor Gene is very short and borderline rude. I went in for a customer satisfaction, job where they were supposed to replace the ground strap on my engine that was causing an More

by ScottCody51
Recommend Dealer
No
Employees Worked With
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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Oct 30, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us, Scott. We appreciate your feedback and understand your concerns regarding customer service and the service performed on your vehicle. At West Side GM of Berlin, we strive to maintain high standards, and your insights help us improve. Our team encourages you to reach out to us directly so we can address your concerns further and ensure your satisfaction. Thank you for your time. West Side GM Team (920) 361-5100

October 28, 2026

Excellent service! Met my needs and I have a great new SUV. I would return to West Side for another vehicle when needed. More

by Rma53949
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Stibb
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Oct 29, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you received excellent service and are enjoying your new SUV. We look forward to assisting you again at West Side Garage, INC.when you're ready for your next vehicle. Safe travels! West Side GM Team (920) 361-5100

October 27, 2026

all good even met a babe while i was there and were going out friday More

by JEFF53916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2026 -

West Side Garage, INC. responded

We're pleased your service visit for your Chevrolet Trailblazer went well. Thank you for the five-star rating!

Oct 27, 2026 -

West Side Garage, INC. responded

Thank you for your review, Jeff! We’re glad to hear you had a great experience at West Side Garage, INC. It sounds like you not only found what you were looking for in a vehicle, but also made a new connection! We appreciate your support and hope to see you again soon. West Side GM Team (920) 361-5100

October 26, 2026

Bought my first new vehicle from West Side in 1976. Decided to come back after problems at a different dealership. More

by rgfd460
Recommend Dealer
Yes
Employees Worked With
Peter
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Oct 26, 2026 -

West Side Garage, INC. responded

Thank you for your review! We appreciate your loyalty to West Side Garage since 1976 and are glad you chose to return. We look forward to assisting you with your future vehicle needs! West Side GM Team (920) 361-5100

October 25, 2026

Professional got the problem fixed the best customer service I have received in a very long time keep up the positive work environment More

by JIMMYDEAN84
Recommend Dealer
Yes
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Oct 25, 2026 -

West Side Garage, INC. responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at West Side Garage, INC. are glad to have you as a customer.

October 25, 2026

On point communication as well as efficient. Caught a recall and worked that into the original order. ???? More

by mariloubax
Recommend Dealer
Yes
Print
Oct 25, 2026 -

West Side Garage, INC. responded

Thank you for your fantastic review! We’re glad to hear that you experienced on-point communication and efficiency at West Side GM of Berlin. It's great to know we could address the recall while processing your original order. We appreciate your feedback and look forward to serving you again in the future! West Side GM Team (920) 361-5100

October 22, 2026

Professional and very quick with my tire install. Showed me everything I needed ahead of time More

by LUISSHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 22, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Luis! We're thrilled to hear that you had a professional and quick experience with your tire installation at West Side Garage, INC. It's great that our team was able to show you everything you needed ahead of time. Your support is appreciated, and we look forward to seeing you again! West Side GM Team (920) 361-5100

October 20, 2026

Good service good explanations and got us into the shops for service in a timely fashion More

by WILLMANNSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 20, 2026 -

West Side Garage, INC. responded

Thank you for the five-star review. Knowing you found our explanations clear and getting your Equinox in for service promptly means a lot to us.

October 20, 2026

I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you . More

by JIM.STURM0654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 20, 2026 -

West Side Garage, INC. responded

Your note about trusting our service department with your GMC Sierra 1500 for the past ten years highlights our commitment to dependable care. Knowing you would recommend us to anyone means a lot to our service department.

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