West Loop Mitsubishi

Never, never deal with West Loop. They will lie to you with the numbers, they will no provide a copy of your documents, they will add a protection plus (almost 1,000) to the price of the vehicle, dont bu with the numbers, they will no provide a copy of your documents, they will add a protection plus (almost 1,000) to the price of the vehicle, dont buy that. That is why we have Car Insurance. They will tell you that comes with the car. From the finance people to their GM they are no professionals at all. Another thing, dont buy the Gap insurance with them go with the bank you will save money. A good advice call the Mitsubishi HQ costumer service line an complaint, complaint and complaint. They will take your complaints very serius and you will have an answer in 24 hours. I own 7 Mitsubishi's, for me is the best car on the market. But dealing with West Loop was very unplesant. More

1) The salesman gave me a offer and changed it to a higher price when we sat down. His explaination for changing price was that he gave a wrong offer, a slip of the tongue. 2) Hidden warranty not wa higher price when we sat down. His explaination for changing price was that he gave a wrong offer, a slip of the tongue. 2) Hidden warranty not wanted. Cost a lot but worth nothing. 3) Long waiting time for Service. It may take an hour to change oil. More

Had seen a car in Sundays add for $8.995 and was looking to trade in my truck for a gas saver. Visted the show room and spoke to chad, he then told me the car i was looking at was $15,000, we then went to trade in my truck for a gas saver. Visted the show room and spoke to chad, he then told me the car i was looking at was $15,000, we then went inside to do paper work and then he informed me my truck was only worth $6.100 ( I had checked the Kelly blue book value that morning and had seen the truck was worth $10.500) When I complained about there trade in value the manager came into the office and was very rude, very unprofessional............. I would nor recommend friends or family buy from these people, unless you want to get ripped off. More

I stopped by the dealership one evening to trade in my vehicle, spoke with a salesman, gave im all my info, vin# for trade, he showed us a few vehicles, advised him we could come in the next day after wor vehicle, spoke with a salesman, gave im all my info, vin# for trade, he showed us a few vehicles, advised him we could come in the next day after work at 7:30pm, he introduces me to his manager he tell me his name I tell him mine and introduce him to my wife, salesman tells him we will be back tomorrow, its about closing so say our goodbyes. The next morning around 10am I give our salesman a call, asked if he has run my info that i signed off on. He advised he had not but all would be taken care of by the time we get their. I asked if we were still gonna be their at 7:30, I advised we would, his manger calls later that afternoon, advises the salesman told him we would be their at 7:30pm and he can't wait to see us, the salesman also calls us about the same thing so we are pretty happy. We get their, @ 7:30 on the dot with all are important papers, check stub, proof of residency, etc,..the manager comes up to me who I shook his hand the night before, who had called me twice before ask me, when I walk up to him if I know him have we met before and do I need help.....I advised him we shook hands last night. He asked if I was looking for my salesman who was expecting me at 7:30om, well he informs me he is at the mall filling his glasses prescription,......then they try to stick me with another salesman who knows nothing about anything about the work my so called salesman was working on!!?? Turns out the salesman never even ran my info even after i signed off on it. The guy shows up 40 minutes later,...the young salesman who was trying to cope with a pissed off customer who was getting ready to walk is helping me out,...who I have warmed up to already was taken aside by my original salesman who looked agitated that I was working with this new left me outside for another 25 minutes,....by this time I am furious, they finally run my info want me to put down an ungodly amount down I advised since the beginning that I could only give them $500 down and could make a higher payment of $450-$500, They were giving me 12k on my trade in but I would still owe $4k, the manager who had called me earlier is now telling me hold on to my vehicle we can't do anything and cya later!!!!!???? I am so pissed by this time. I go the next day to Metro Mitsubishi now called LoneStar Mitsubishi and they take my trade in, take off $4k from the vehicle to offset the trade in, I gave them $500, had me and my wife on the car loan in 3 days. I will never refer anyone to that dealership. Never do business at Westloop Mitsubishi! More