West Loop Mitsubishi

I had a great expierence going to this dealership, the dealer was very friendly and did everything to make it a good expierence. This was my first new car to own, i love it. I got a Mitsubishi Lancer. I dealer was very friendly and did everything to make it a good expierence. This was my first new car to own, i love it. I got a Mitsubishi Lancer. I love the gas mileage it gives me, I am getting a lil over 39 mpg compared to my last car which only got an average 22. It is a very smooth ride and I am very pleased with what I got. I would suggest the deaership to friends and family or anyone who is looking for a good deal and nice car. More

I was doing my car shopping when i meet a sales consultant at West Loop by the name of Steven Hudson....Very Very professional. I have bought many cars in my lifetime and i have never felt so comf consultant at West Loop by the name of Steven Hudson....Very Very professional. I have bought many cars in my lifetime and i have never felt so comfortable while purchasing a vehicle before. I never once felt pressured to buy anything and honestly had a great time just talking with him! IF YOU ARE LOOKING TO PURCHASE A CAR I WOULD HIGHLY RECOMMEND CALLING MR. HUDSON @ 210-509-3777. More

We were looking to replace a five year old car that we had purchased new when we decided on a mitsubishi. Mr. Apaez was friendly, informative and willing to work with our budget. Unfortunately we had an a had purchased new when we decided on a mitsubishi. Mr. Apaez was friendly, informative and willing to work with our budget. Unfortunately we had an accident in our new Lancer but due to the safety features and to the fact that we came through almost completely unscathed we knew we had to purchase another mitsubishi. My husband and I again sought out Mr. Apaez because we were so happy with the service we received previously. I must say, we feel Mr. English in finance did try to get us to jump through too many hoops and waste an inordinate amount of time. However, in the long run we are very happy with our Outlander and are recomending the mitsubishi brand to everyone we know. More

I originally came in to have my 2007 Mitsubishi Galant checked out by service. The Check Engine soon light had come on and I wanted to make sure there was no real trouble under the hood. It had come acro checked out by service. The Check Engine soon light had come on and I wanted to make sure there was no real trouble under the hood. It had come across my mind as newer versions of the Galant were coming out over the years that I would want to trade it in soon as I get bored with the same model after a few years. Turns out this was a great day to trade in. As my Galant was in service I ran across Mr. Efren V. Apaez in the lot and found a true professional. We test drove two new 2012 Galant’s with variable styles and options. During the entire process in dealing with Mr. Apaez I never felt pressured to buy a certain model or upgrade to feed the bottom line. It was a refreshing change from many car salesmen that I had come across that try and add on things and beef up the monthly cost just to move cars. As we proceeded through the finer points of the deal I saw that Mr. Apaez was truly genuine in his approach and honestly answered all my questions as we proceeded. I figured there was a catch, but as the deal went through I saw that there were no tricks as civility and truthfulness remained a constant. Even checking in on me as I transferred my things from one car to another and conversing with me way after the deal was in writing. In my opinion I believe that Mr. Efren V. Apaez is an excellent salesman who did his job with integrity and professionalism in a way that will now make him my first choice of salesmen when trading in this vehicle in a few years. Mr. Ramos More

I took my Endeavor in to have a paint job (luggage rack paint peeling off after car wash) while still under warranty. When dropping it off, I mentioned that the mileage upon completion of a prior job noted paint peeling off after car wash) while still under warranty. When dropping it off, I mentioned that the mileage upon completion of a prior job noted on my last work order was not correct. I also mentioned that I had concerns about the luggage rack that was being painted possibly not matching the other after the job was completed, and stated that wouldnt be good. As I walked away towards the customer waiting lounge, I heard a distinct whistle come from Mr. Eric Macias, the Service Adviser that I had been talking to and given my keys to. It was definately not a complimentary whistle, but more the type that indicated he thought I was asking for the moon and maybe demanding too much?! I work with the public myself, and there is no way that either me or my colleagues would ever dream of showing our opinion of a customer that we might think of as demanding or direct in their expectations. Mr Macias did so today with his ridiculous whistle, and and later with his disrespect towards me when I arrived to pick up my vehicle. I asked for an invoice or some sort of paperwork for todays visit (he just handed my key to me and never offered an invoice). He told me that he didnt have that ready and I could come back for that on another day. I then explained that I would not be returning to this dealership (Westloop) and the he was the reason. I began to try and explain the reasons for my decision and he just walked off. I will call and speak to his supervisor to request a copy of the invoice and will not return to this dealership, even though it is very close to my home. Incidentally, I have owned two Mitsubishi's over the last 10 yrs or so. Both times I approached Westloop to buy a car and both times, I ended up going all the way across town to Gillman Mitsubishi to buy my cars. Just sayin........ More

Lied about the cost of the vehicle. When Scott told me the price was going to be discounted 3,000 dollars I was happy. But when the final paperwork was done I found out that the price was still the same. the price was going to be discounted 3,000 dollars I was happy. But when the final paperwork was done I found out that the price was still the same. Also, when 1 of the workers took my car He broke the turn signal, and when I asked about it, he said he never used the blinker. Scott basically said we were liars and became very rude and said go somewhere else.We did not purchase. More

Liars and ripoff artist. Will quote you a price and write it up for thousands more and extend the term on your contract to make you think the numbers are correct. Will play a shuffle game with the papers. Do it up for thousands more and extend the term on your contract to make you think the numbers are correct. Will play a shuffle game with the papers. Do not provide copies of all of the paperwork They are xxxx steer clear!!!!! A guy on the radio Jerry Reynolds the "Car Pro" does not recommend them because of thier deceptive business practices and bad service. Try Gillman Mitsubishi. More

Worst experience ever! My son went to get a car and his old car (in my name) was to be traded in. The new car purchase was contigient on our trade and I made that very clear to the Sales Manager. The had " old car (in my name) was to be traded in. The new car purchase was contigient on our trade and I made that very clear to the Sales Manager. The had "all kinds of options" on financing. They failed to tell me, that if I didn't finance the car in my name that they couldn't take the trade. They got my son's friend in there to sign the paperwork, purposely keeping me out of the "loop" and I lost the opportunity to make my trade. THey did this on purpose and are liars. I confronted them on the phone and in person, only to get rude responses and don't give a xxxx attitute...cause the deal was done, screw me! Plus 2 months later, the STILL have not sent the contract to signer. I don't know what they charges for the car or what else they added to the contract. I am going to Mitsu HQ to complain, as per a previous reviewer suggested. More

Never, never deal with West Loop. They will lie to you with the numbers, they will no provide a copy of your documents, they will add a protection plus (almost 1,000) to the price of the vehicle, dont bu with the numbers, they will no provide a copy of your documents, they will add a protection plus (almost 1,000) to the price of the vehicle, dont buy that. That is why we have Car Insurance. They will tell you that comes with the car. From the finance people to their GM they are no professionals at all. Another thing, dont buy the Gap insurance with them go with the bank you will save money. A good advice call the Mitsubishi HQ costumer service line an complaint, complaint and complaint. They will take your complaints very serius and you will have an answer in 24 hours. I own 7 Mitsubishi's, for me is the best car on the market. But dealing with West Loop was very unplesant. More

1) The salesman gave me a offer and changed it to a higher price when we sat down. His explaination for changing price was that he gave a wrong offer, a slip of the tongue. 2) Hidden warranty not wa higher price when we sat down. His explaination for changing price was that he gave a wrong offer, a slip of the tongue. 2) Hidden warranty not wanted. Cost a lot but worth nothing. 3) Long waiting time for Service. It may take an hour to change oil. More