West Hills Kia

Jason was very nice. I wasn’t too happy because when I made the appt I put in the notes that my windshield wipers weren’t working well - only intermittent works which ca I wasn’t too happy because when I made the appt I put in the notes that my windshield wipers weren’t working well - only intermittent works which can be dangerous when it rains hard but he said they didn’t see that and I’d have to come back…but to get to these appts I have to take a day off of work. They did fix my heater, which was also broken so that was helpful although expensive. More

Colton helped us and was so great when we had both our toddlers in tow! Honestly the entire staff took care of us. Everyone was kind and friendly and knowledgeable. They went above and beyond to get us in toddlers in tow! Honestly the entire staff took care of us. Everyone was kind and friendly and knowledgeable. They went above and beyond to get us in to see a non-Kia at a nearby dealership that we were never able to see in person prior to our visit to help us be sure that the Kia was 100% for us. Who does that?! We love our purchase and appreciate the time they took with us! More

Gabe was amazing, he made sure we were taken care of and did everything in his power to get a us a great deal on our car. I couldn’t have asked for a better experience than what gabe gave us! 10 out of 10!! did everything in his power to get a us a great deal on our car. I couldn’t have asked for a better experience than what gabe gave us! 10 out of 10!!!! More

Super friendly and helpful. Gave us great options and let us check out as many cars as we needed to find the right one Gave us great options and let us check out as many cars as we needed to find the right one More

The service department (Alex) was very thorough, quick, and extremely courteous. He kept me appraised of the status of my vehicle and got me out in about 1 hour and 15 minutes. I had bulbs in both headligh and extremely courteous. He kept me appraised of the status of my vehicle and got me out in about 1 hour and 15 minutes. I had bulbs in both headlight gets replaced. More

Alex on West Hill Kia In Bremerton Washington is a phenomenal employee. He is very helpful each time I go there. This is my second time having him. He definitely knows what he’s doing. He’s very patie phenomenal employee. He is very helpful each time I go there. This is my second time having him. He definitely knows what he’s doing. He’s very patient and he has excellent customer service skills. they even vacuumed out my car when I got it back. I am so happy. More

Readily available service appts and timely results! Nina always have prompt service and consistent communication. Nina always have prompt service and consistent communication. More

Great service Nice people! Jason was Very Nice! Service is Always Good When I bring my car in For service Jason was Very Nice! Service is Always Good When I bring my car in For service More

Timothy, the person I worked with, was excellent, professional and delightful to work with; he responded to all of my concerns and was helpful before and after the purchase. professional and delightful to work with; he responded to all of my concerns and was helpful before and after the purchase. More

$40 to change 2 brake light bulbs. I bought them to do myself ($7.50 for both) got home and both brake lights are working. The technician said there was a possible connector problem, b I bought them to do myself ($7.50 for both) got home and both brake lights are working. The technician said there was a possible connector problem, but didn’t list it on the paperwork. I guess word of mouth and trust me but don’t document must be common practice at this dealership. My 2019 Sorento has 31K on it but the dealership suggested fuel injector service ($204), brake fluid service, whatever that is ($220), front end alignment ($159) after just stating in their report that tire inflation is proper, tire tread is good on all tires and wearing even. They decided all this without ever seeing or servicing my car before. I hope they remember what it looks like because any future service will be done by a reputable dealer or my network of local mechanics. Nina, the service counter associate, was the highlight of this entire experience. More