West Herr Subaru

Stellar service!! Working with Lindsay R. during a difficult life event was made much easier as she was not only compassionate but went well beyond what other represent Working with Lindsay R. during a difficult life event was made much easier as she was not only compassionate but went well beyond what other representatives at other dealerships have done in the past. She truly looked out for my best interest and helped me achieve my desired outcome. Yes, she is in the business of selling cars and that was why I was there but her motivation in working with me was to genuinely help me. She was honest and helped me think through the purchase process without ever pushing anything my way that didn't align with my goal. I would highly recommend seeking her out to assist you with your car needs. Good to have someone in your corner whose vested interest is to make sure that at the end of the day you achieved your goal. More

Great dealership fantastic people and customer service, Jon clark and his team went above and beyond and I couldn't be happier with this team and dealership fantastic people and customer service, Jon clark and his team went above and beyond and I couldn't be happier with this team and dealership More

Worst dealer In Buffalo area We almost leased a car here, they required a $4500 deposit up front. Then Northtown Subaru beat their price by $3000. Now West Herr business manager " We almost leased a car here, they required a $4500 deposit up front. Then Northtown Subaru beat their price by $3000. Now West Herr business manager "chuck" has not issued our $4500 credit after 3 weeks. It literally takes 1 minute to issue a credit. These people are not your friends , and could care less about the customer. This dealer just wants your money. Do yourself a favor and shop at several dealers , you WILL find a better price. Best advice , if you do decide to purchase from them don't give them a penny until you actually pick up the vehicle as they have no honor, especially "chuck". I will post this on every dealer review website I can find . In addition I will report this to attorney general if I have no refund within 5 days, More

Michael DeCarlo I would like to take the time to thank all the employees at West Herr Subaru In orchard park , for everything they did in the purchase of my For I would like to take the time to thank all the employees at West Herr Subaru In orchard park , for everything they did in the purchase of my Ford Escape. Michael Decarlo made it all happen with such ease -from the beginning by actually finding the perfect vehicle I'd be happy with , to the end..,making all the adjustments, handling all the paperwork and making sure I'd absolutely love this deal and my vehicle . Last time I purchased a vehicle was in 2003 after 178,000 miles it was time to make a change which was very hard for me but Michael made it easy. I probably drove him crazy the whole way! But he stayed professional . He answered all my questions and was very patient with me . You see...I'm just not any client..... I'm his mom ! Thank you again Michael I am very happy with my vehicle another Ford Escape ! More

Great service! I cannot thank Jon Clark and Sophie enough for their excellent customer service!! From beginning to end they were nothing but kind and helpful and now I cannot thank Jon Clark and Sophie enough for their excellent customer service!! From beginning to end they were nothing but kind and helpful and now I am in love with my new subaru!! Will definitely be going to them for my future needs! More

Great people to work with. Everyone was so helpful and worked with me to get the car I wanted and for the price range I had to work with. They made sure I left happy and not jus Everyone was so helpful and worked with me to get the car I wanted and for the price range I had to work with. They made sure I left happy and not just tried to sell me a car. More

Quality Dealership My experience with West Herr Subaru was an excellent one. Chris, the salesman I worked with, had the car I'd expressed interest in ready and waiting f My experience with West Herr Subaru was an excellent one. Chris, the salesman I worked with, had the car I'd expressed interest in ready and waiting for me when I got there. When it came time to work out a price, Chris and the management at West Herr were willing to work with me to meet my needs. More

Lindsay Romanchuk and West Herr Subaru We had a great experience working with Lindsay Romanchuk and West Herr Subaru in our recent lease deal of a 2016 Forester. Lindsay went to bat for us We had a great experience working with Lindsay Romanchuk and West Herr Subaru in our recent lease deal of a 2016 Forester. Lindsay went to bat for us in getting a great deal. She also catered to us by making the transaction stress free and seamless. We did not have to wait hours for the deal to be completed, and she gave us her full attention. We are very pleased with Lindsay and West Herr. Kathleen and Paul Rose More

Shady dealer that lets people test drive already sold cars I have made several trips to West Herr Subaru over the last several years for service and to look at new or used vehicles. I have made several attemp I have made several trips to West Herr Subaru over the last several years for service and to look at new or used vehicles. I have made several attempts to purchase a vehicle from them, but the experiences have always been horrible and left me walking away from the purchase. On multiple occasions a salesperson refused to assist and I left after waiting over 30 minutes. On my most recent visit, I scheduled an appointment to test drive a specific new vehicle. Upon arrival I once again had to wait longer than usual just to meet with the salesman. We went on a test drive and returned with intentions to purchase it only to find out that they had sold the vehicle while we were driving to the dealership and they let us drive it anyway. A dealer that has such low regard for their customer's vehicles and sold vehicles that they let other potential customers drive someone else's car is a dealer that should no longer be in business!!! Buyers beware! More

Couldn't get close to NorthTown Subaru 's Price I knew I wanted the 2016 Subaru Impreza and there are two dealerships in WNY, North Town and West Herr. I went to NorthTown 1st and then West Herr. Th I knew I wanted the 2016 Subaru Impreza and there are two dealerships in WNY, North Town and West Herr. I went to NorthTown 1st and then West Herr. The West Herr quote was over $100 higher at West Herr even without an extended warranty and roadside assistance that NorthTown was giving me. I told them exactly what North Town offered me and they claimed that North Town would try and screw me by raising the price in the end. That didn't happen and I'm driving my beautiful car, happy as can be because of Northtown Subaru More