West Herr Nissan

Great service, courteous service writers and staff. Was fast and easy, excellent experience all around. Was fast and easy, excellent experience all around. More

Both scheduled appointments I had with the sales person, were missed by the sales person. Upon picking up my car, I showed up on time for my appointment, and had an appointment elsewhere an hour later. Beca were missed by the sales person. Upon picking up my car, I showed up on time for my appointment, and had an appointment elsewhere an hour later. Because the sales person refused to acknowledge my appointment time, I had to rush through the process of getting a new lease. I was told I could come back later to get the belongings out of my car. I advised the sales rep that I had the spare key and would bring that with me to gain entry into my old vehicle. Upon returning to my old vehicle to transfer everything, the EzPass appeared to be missing (at this point it was dark outside and the dealership was closed). I contacted West Herr the next day and was told they didnt have it. After an argument, I was told I requested my car to be left unlocked. I never asked for my car filled with my personal belongings to be left unlocked, I specified I had the key. I insisted the EzPass was in their possession. I advised I was going to file a police report and at that time my EzPass was found. My new 2022 vehicle came with half a tank of gas, a full tank is guaranteed by West Herr. I was blamed for needing to rush, even though I showed up for my appointment on time. I showed up for my first, initial appointment on time, and the sales rep was not even in the building. I settled a deal with another person at West Herr and then she showed up. Everything about this experience from my initial meeting to picking up the car was awful, and it was made clear to me that it was my fault it went the way it did. I do not recommend this dealership unless you want unnecessary stress, rude staff and their mistakes blamed on you. Not to mention their own promises broken. More

Matt delivered as promised. Given the supply chain issues, the car meets our satisfaction. The deal was very favorable. I would recommend WestHerr. Given the supply chain issues, the car meets our satisfaction. The deal was very favorable. I would recommend WestHerr. More

Scheduling was great service on vehicle excellent courteous good drop off system easy in and out courteous good drop off system easy in and out More

Very accommodating and thorough, Patti clearly explained multiple repairs needed and answered all my questions. multiple repairs needed and answered all my questions. More

my service hass allways been very good and I tell anyone to go hear for any service to go hear for any service More

Very helpful! Let me know in advance what I was dealing with. Got a clean car back. Let me know in advance what I was dealing with. Got a clean car back. More

I took our Nissan Quest in to get the air conditioning fixed and as always, Michael Wright could have not been nicer and more professional throughout the entire process. I wish my other car were a Nissan fixed and as always, Michael Wright could have not been nicer and more professional throughout the entire process. I wish my other car were a Nissan so Michael could take care of any repairs needed!! Every time we take it to the dealership, it is a very pleasant experience!! More

I took my car in to get an oil change & tire rotation and to see what else they'd find because my 5 year/100K mile Platinum warranty expires in Aug. I was called by my "service advisor" Patti to tell me all to see what else they'd find because my 5 year/100K mile Platinum warranty expires in Aug. I was called by my "service advisor" Patti to tell me all the things they found wrong with the car: My front rotors were warped causing uneven ware on my brakes?? I just had the breaks and rotors replaced back in December before my holiday road trip down south. The car didn't pull or pulsate when I stopped so declined the repair. My wiper blades need to be replaced because they're streaking. Again, back in Dec before my road trip I purchased one of the most expensive blades you can buy, Rain X Latitudes and installed them. Then the biggie, the lower rear control arms are broken right off!! Her exact words, they rusted right through and have broken away from the vehicle?? I said I drove the car there and there was no noises of any kind. She said they can correct this "dangerous" situation for $1400! I declined and said I have the Platinum Insurance Plan and that should be covered by it right? She said no, they say it broke due to corrosion, which is considered normal wear. I said I'll be over to pick up my car later. The manager whos name I belive is Tim called to say he'd like to place a call to the Insurance comp. to see if he can get them to cover my Control Arm issue but needs to keep the car till Monday?? I said ok but Monday at 4pm came and no word so I called and asked what is going on? He said he called this morning and no reply so he'll call right now and call back. He called back saying nope, they declined the repair because it broke because of rust. He said he called the VP and they agreed to do the job for half since I'm such a great human being?? I said no thank you and to be honest, my Uncle owns a shop and he'll do any work I need done for cost of parts. I stopped to pick up the car and the manager kept saying ohhhh I wouldn't drive that car, I'd have it towed... I said it doesn't make any noises and I drove it here fine. He again said very dangerous and I wouldn't drive it etc. I drove the car directly to my Uncles shop and sure enough, he put on lift and said there is nothing wrong with the Lower Control Arms! They are not rusted through, they have not broken away from the vehicle, they are rusted but no more than the rest of the under carriage. He said he pryed on them with pry bar and hit them with a hammer and still solid. Funny thing is as I was looking through my paperwork they were also trying to charge me $1021 for 4 bad Tire Pressure Control Sensors BUT didn't say a word on the pho0ne about that issue?? Shouldn't that have been covered by my Platinum Plan, why didn't anyone bring that up to me?? This dealership and their management should be ASHAMED of themselves!! How pathetic they have to use life threatening "scare tactics" to con people into getting things done to their car that really doesn't need to be done or is far from as bad as they make it out to sound!!! SHAME ON ALL OF YOU, especially management for allowing this BS to continually occur! More

My experience with West Herr Nissan Service Dept. was once again excellent. The Service Manager who helped me, Patti, ordered the needed part quickly which allowed for the repair to also be complete was once again excellent. The Service Manager who helped me, Patti, ordered the needed part quickly which allowed for the repair to also be completed quickly. When possible, Patti arranged for shuttle service; otherwise she arranged for car rental that was easy and convenient. Overall, I highly recommend West Herr Nissan for sales and for their excellent, caring service professionals in the Service Department! More