West Herr Nissan

Jim was very no nonsense. Was a pleasure to deal with and I didn’t feel like I had to spend a ton of time haggling to not get a bad deal. Was a pleasure to deal with and I didn’t feel like I had to spend a ton of time haggling to not get a bad deal. More

Long time customer great service knowledgable thorough dependable in all aspects of service dept! Nissan customer for over 30 yrs dependable in all aspects of service dept! Nissan customer for over 30 yrs More

Zach Bush is a great salesperson that went out of his way to find me the perfect car to find me the perfect car More

I’ve had decades of service at this location. Michael and crew are trustworthy. I’ve always received outstanding customer service. Michael and crew are trustworthy. I’ve always received outstanding customer service. More

Service is excellent. I come all the way from Virginia (I have family in Dunkirk) to do both routine and other planned maintenance at West Herr. I come all the way from Virginia (I have family in Dunkirk) to do both routine and other planned maintenance at West Herr. More

I had previously purchased a used vehicle from West Herr a few months back. After only 6 months, the vehicle had a major mechanical failure that would have costed a third of what I paid for it. I called Wes a few months back. After only 6 months, the vehicle had a major mechanical failure that would have costed a third of what I paid for it. I called West Herr and explained the situation that I was in and they were phenomenal for rectifying the problem and put me in a better vehicle with a warranty. They listened to me, took a lot of time with me and worked with me and really went above and beyond all my expectations. Saying thank you can not begin to do justice as to how grateful I really am with West Herr Nissan More

Car buying here was an easy, informative experience. I highly recommend. My salesman Jim was fantastic! I highly recommend. My salesman Jim was fantastic! More

Aaron was both knowledgeable and professional. He went above and beyond to guarantee a pleasurable experience. He went above and beyond to guarantee a pleasurable experience. More

I scheduled an appointment for an oil change with this dealership in November on line. When I arrived on time for my appointment this morning at 9 I was told there was no record of an appointment for me. dealership in November on line. When I arrived on time for my appointment this morning at 9 I was told there was no record of an appointment for me. I was informed that when you schedule on line and it shows an available appointment that doesn't necessarily mean the appointment is really available. You have to wait for a phone call to confirm the appointment is available. Really?? How was I supposed to know that? and due to staff shortages I could not be fit into the schedule for today, and if I want to schedule a future appointment it is going to be forever. How encouraging is that?? Do I want to schedule ? No., More

Trust them to do a great job and they do everytime. Thanks Michael and crew. Thanks Michael and crew. More