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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Rochester, NY

4.6
1,058 Reviews
Call Dealership (585) 352-6600
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4477 Ridge Road West

Rochester, NY

14626

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1,058 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

February 27, 2024

My experience with West Herr Jeep was quick and very easy. Jerry was very professional letting me know what was done, the price and when my vehicle was ready. It was great and I will definitely contin More

by marilyn1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in Service
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February 14, 2024

They were very accommodating for me as the check engine light was on. They fit me in and also gave me a shuttle to and from the dealership More

by Kmblady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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February 08, 2024

Poor communication $ 1700…to put in heating element. Two days to put in heating unit. Brought car in Jan 11 and finally February 6. finally got heat No fun driving with no heat being 85 More

by fcarnevale
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Spade
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January 15, 2024

Horrible service and communication ! Called many time not to be connected to service dept. It was very obvious no one cared enough to connect me to someone . phone rings 4 times' and More

by degregorionick2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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Jan 15, 2024 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We are sorry to see the one-star review. If you could please reach out to our Service Manager directly, we would like to look into this further for you. You can reach Chris at 585-617-1861. Thank you.

December 29, 2023

Good service and didn’t have to wait very long. Spencer very curious and polite More

by Mjdavismom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only with the service people and cashie
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Dec 29, 2023 -

Mjdavismom responded

I was very pleased with the service and I hope it stays that way because when your dealership under a different owner the service wasn’t the beat

December 29, 2023

Good service and quality work I would recommend anybody to West Herr and good people More

by Darwin Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Spade, Andre Bailey
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December 22, 2023

The experience was excellent. Everyone was very friendly and treated us like royalty. They walked us through the process effectively and made it a very pleasant experience. More

by vickigrieve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Guarino, David Dettorre, Mayda Miller, Jon Frase, Leonard Miller
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December 21, 2023

They go above and beyond for their customers and are very kind. Blessings to you all!🙏 More

by Farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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December 16, 2023

They let my warranty's run out and expect me to pay $5500 for a new transmission. More

by Melody125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corbin, Nick and whoever helped me
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December 09, 2023

Have purchased/leased now 3 Jeep Grand Cherokees from West Herr and I always have a great experience. The buying/leasing process is always run smoothly with Johnny! Will definitely be a returning custome More

by daniel_pasquarella
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John ( Johnny D ) DiPasquale
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