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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
Rochester, NY
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,062 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
October 14, 2024
The buying process was plagued with paperwork issues to begin with. Then being a new model year vehicle, the problems were almost instant. The vehicle was brought in for service yet none of the mechanical begin with. Then being a new model year vehicle, the problems were almost instant. The vehicle was brought in for service yet none of the mechanical issues were resolved. When sport mode is turned on it feels like the transmission is going to fall off or the rear differential. Rear windows drop a half inch periodically, etc. Cup holders were replaced due to a white film that would not clean off and when you wiped it with your hand it would transfer to anything else you touched. The new unit exhibits the exact same symptom so agai6, nothing was resolved. I'm concerned about this dealerships ability to get these issues resolved so now I have to now take this to a different dealership to see if these issues can be resolved. Brand new vehicle and little to no empathy. Buyer's remorse is an understatement. More
by nytemare001
Employees Worked With
Colin
October 04, 2024
Chris Malone and John Cody are knowledgeable professionals. The service quality and overall experience was tops. You do not trust just anyone with a Hellcat. professionals. The service quality and overall experience was tops. You do not trust just anyone with a Hellcat. More
by haha383
Employees Worked With
Chris Malone, John Cody
October 02, 2024
I’ve been dealing with this dealer for over a year now which I gained a relationship with my outstanding, Caring, Service Advisor Chris M. he’s an awesome guy. He now introduced me to a sales associate which I gained a relationship with my outstanding, Caring, Service Advisor Chris M. he’s an awesome guy. He now introduced me to a sales associate a few months ago A. Bailey who is also a great guy I’ve gained 2 Outstanding guys. I would like to give a big thanks to these men for taking such good care of me I never been happier working with a dealership as this one. More
by msparker2173
Employees Worked With
Jason C., Roland Tabacco, Andre Bailey
September 27, 2024
In and out. While I was there, I took out a 2025 limited with the twin turbo 3.0 for a test drive. Love the new motor. It needs a better exhaust note. While I was there, I took out a 2025 limited with the twin turbo 3.0 for a test drive. Love the new motor. It needs a better exhaust note. More
by 2026ram
Employees Worked With
Marty Battaglia
August 20, 2024
4 years later I’m back buying a new vehicle. Absolutely love the west herr team.! I got an offer letter for an upgrade went in to see what it was about. Met my amazing sale person “Andre” who ma Absolutely love the west herr team.! I got an offer letter for an upgrade went in to see what it was about. Met my amazing sale person “Andre” who made the entire process super easy. And walked out with a brand new vehicle 🧡. Thank you guys for all your hard work and dedication More
by Lenaduhh19
Employees Worked With
Sami Ansari, Andre Bailey
May 29, 2024
There was some confusion in buying a Chrysler product from the Ford dealer in webster where the vehicle was delivered,because it had to go to the Dodge dealer to get prepped , inspected and coded. But al from the Ford dealer in webster where the vehicle was delivered,because it had to go to the Dodge dealer to get prepped , inspected and coded. But all in all everyone involved was more than accommodating and the deal went down smooth!! Special thanks to Kate at the Webster store for making it all happen!!😘 More
by Doc
Employees Worked With
Josa,Kate.
