Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
Rochester, NY
1,058 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,058 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
October 21, 2021
Service was great. Needed part for ABS. When it came the next day it was installed with no further issue Great service advisor in Chris Malone. next day it was installed with no further issue Great service advisor in Chris Malone. More
by Flingwing53
Employees Worked With
Chris Malone
October 08, 2021
The serviceman was perfectly cordial and friendly. His help was totally thoughtful and generous with his time. I appreciated everything he did. As close to perfect as perfect can be! help was totally thoughtful and generous with his time. I appreciated everything he did. As close to perfect as perfect can be! More
by Glenn
Employees Worked With
Serviceman
September 02, 2021
In an emergency you accommodated my early arrival this In an emergency you accommodated my early arrival this morning with courtesy, professionalism, and efficiency. You definitely exceeded my expectation In an emergency you accommodated my early arrival this morning with courtesy, professionalism, and efficiency. You definitely exceeded my expectations and got me on my way! Thank you Jerry!l More
by Jim
Employees Worked With
Jerry in service
August 28, 2021
I am always pleased with my experience at this dealership. The service adviser, Chris Malone was very helpful and attentive. The technician, Al was very thorough with my needs for the New York Sta dealership. The service adviser, Chris Malone was very helpful and attentive. The technician, Al was very thorough with my needs for the New York State inspection. My vehicle is a 2015 Jeep Compass and is running well. More
by katheep
Employees Worked With
Chris Malone- Service Adviser, Chris Spade
July 22, 2021
Had a 9am appointment dropped it of the day before and did not finish until 5 pm and did not address my concerns I had. When I bought the truck 7 months ago! Only reason I will continue to go here is beca did not finish until 5 pm and did not address my concerns I had. When I bought the truck 7 months ago! Only reason I will continue to go here is because it is all paid for in advance More
by Ram Vet
Employees Worked With
Andre Bailey
July 16, 2021
Friendly, courteous service. Technician was thorough, his observations and comments were spot on. Nick the customer service rep was extremely helpful. I’ll go back to West Herr Dodge in the future. his observations and comments were spot on. Nick the customer service rep was extremely helpful. I’ll go back to West Herr Dodge in the future. More
by 1970mikechar
Employees Worked With
Nick
April 30, 2021
My saleman, John DiPasquale contacted me about a lease opportunity. He went the extra step to Fed Ex me all the info. I did lease the car and am very satisfied. opportunity. He went the extra step to Fed Ex me all the info. I did lease the car and am very satisfied. More
by Bbouton2005
Employees Worked With
John ( Johnny D ) DiPasquale
