West Herr Chevrolet of Rochester

I never have to worry about being overcharged for their services, because they are a dealership instead of a garage. I was offered a ride to pick up my car when it was done, by Alex, who was in charge of services, because they are a dealership instead of a garage. I was offered a ride to pick up my car when it was done, by Alex, who was in charge of reporting to me while my car was being worked on. He gave me a discount on the total cost as well which was nice. And, he did a "report" for me to read on the work that was done on my car, rather than just a receipt. More

Hunter LaFountain and the managers were great to work with. I highly recommend the team. with. I highly recommend the team. More

Austin treated us very well. our daughter Sally Bittner recommended Austin to us. He was kind and knowledgeable, we couldn't have been happier. We have another daughter that pur our daughter Sally Bittner recommended Austin to us. He was kind and knowledgeable, we couldn't have been happier. We have another daughter that purchased a vehicle from West Herr in Buffalo. We will definitely recommend Austin to our friends. More

They where awesome to work with. I would go back in heart beat. I will also recommend to others I would go back in heart beat. I will also recommend to others More

It was very much appreciated the dealer Jason was the best to communicate with very polite and positive in every way smiles all the time and works with profession Thank you Jason…. best to communicate with very polite and positive in every way smiles all the time and works with profession Thank you Jason…. More

I just wanted to thank the team at West Herr for taking care of the recent issue I had with my Infiniti QX80 so promptly and professionally! Rob Scherzi in sales and Michael Salvator in service were a ple care of the recent issue I had with my Infiniti QX80 so promptly and professionally! Rob Scherzi in sales and Michael Salvator in service were a pleasure to work with and I couldn’t be happier with how they handled my dilemma (bad wheel hub). Communication was outstanding, delivery was on-time and, most importantly, without hassle. This isn’t the first time I’ve purchased a vehicle from West Herr and it won’t be the last. Please congratulate Rob and Mike on a job well done! I’m a happy customer and I’ll be sure to tell everyone about the favorable experiences I’ve had at your dealership 😊 More

The West Herr dealerships do absolutely nothing for the costomer. They promise to get you information but never follow throungh. When you call them out they have excuse after excuse. Even when I went to t costomer. They promise to get you information but never follow throungh. When you call them out they have excuse after excuse. Even when I went to the Director of Sales Operations nothing changed. Promised they would help but after nine days never heard a word. This is after ordering a vehicle in May and issue after issue and lie fter lie. Worst experience ever. Buyer beware!! More