Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Chevrolet of Rochester
Rochester, NY
87 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 87 reviews
December 30, 2022
Austin treated us very well. our daughter Sally Bittner recommended Austin to us. He was kind and knowledgeable, we couldn't have been happier. We have another daughter that pur our daughter Sally Bittner recommended Austin to us. He was kind and knowledgeable, we couldn't have been happier. We have another daughter that purchased a vehicle from West Herr in Buffalo. We will definitely recommend Austin to our friends. More
by George
Employees Worked With
Austin and his assistant also the person who took care of loan.
December 28, 2022
Everyone there are so nice they take very good care of customers. Alex and Tom and Mike in service are the best. Not sure if the name of the young man that checked me in for my car service but he was very customers. Alex and Tom and Mike in service are the best. Not sure if the name of the young man that checked me in for my car service but he was very nice as well. My husband and I keep coming back because of the great service we get. More
by Mjhayes
Employees Worked With
Not sure of name of young man in service
December 20, 2022
It was very much appreciated the dealer Jason was the best to communicate with very polite and positive in every way smiles all the time and works with profession Thank you Jason…. best to communicate with very polite and positive in every way smiles all the time and works with profession Thank you Jason…. More
by Coolnesmith0814
Employees Worked With
Jason
December 19, 2022
The West Herr dealerships do absolutely nothing for the costomer. They promise to get you information but never follow throungh. When you call them out they have excuse after excuse. Even when I went to t costomer. They promise to get you information but never follow throungh. When you call them out they have excuse after excuse. Even when I went to the Director of Sales Operations nothing changed. Promised they would help but after nine days never heard a word. This is after ordering a vehicle in May and issue after issue and lie fter lie. Worst experience ever. Buyer beware!! More
by Wolfdog
Employees Worked With
Austin, Don and Melissa
December 19, 2022
I just wanted to thank the team at West Herr for taking care of the recent issue I had with my Infiniti QX80 so promptly and professionally! Rob Scherzi in sales and Michael Salvator in service were a ple care of the recent issue I had with my Infiniti QX80 so promptly and professionally! Rob Scherzi in sales and Michael Salvator in service were a pleasure to work with and I couldn’t be happier with how they handled my dilemma (bad wheel hub). Communication was outstanding, delivery was on-time and, most importantly, without hassle. This isn’t the first time I’ve purchased a vehicle from West Herr and it won’t be the last. Please congratulate Rob and Mike on a job well done! I’m a happy customer and I’ll be sure to tell everyone about the favorable experiences I’ve had at your dealership 😊 More
by srossi22004
Employees Worked With
Rob Scherzi (sales) and Michael Salvator (service)
