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West Herr Chevrolet of Rochester

Rochester, NY

4.5
91 Reviews
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3850 West Henrietta Road

Rochester, NY

14623

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Showing 91 reviews

August 20, 2023

Great service and follow up. Friendly and helpful when you need expert advice. Will recommend to family and neighbors. More

by sheila.hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
August 16, 2023

Fantastic company. Salesman Jordan was excellent. Will do business again. Will recommend to family and friends. More

by D.fluviot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan, justin
August 16, 2023

Clean , friendly , very knowledgeable about your vehicle, courteous , explain everything that's being performed and why More

by wesend2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Christin
August 09, 2023

I had made this appt. primarily to get my car inspected-when I rec'd coupon for lower price -I also did oil change and rotated tires. everything was done . and I waited i More

by lindac218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Reese and also your cashier at desk
Aug 09, 2023 -

lindac218 responded

I made this appt. primarily to get my car inspected-when I rec'd coupon for lower price-I also did oil change and rotated tires. Everything was done and I waited in the lounge-which was very comfortable

August 01, 2023

Casey worked very hard at finding me the perfect used vehicle with the right mileage at the right price. I have never had a good experience buying a car until now. It was a true pleasure working with him More

by Cheri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott in finance
July 26, 2023

I didn’t feel pressured at any time. The salesmen answered all my questions. He was polite, friendly and fulfilled all my needs, buying my vehicle. More

by jdowney9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tyson
Jul 26, 2023 -

jdowney9 responded

Thank you so much Mike. I look forward, to working with you, in the future. Judy Downey

July 12, 2023

Worst service I have ever received at a dealership. Will not go back there again. I went in to the dealership I bought my car at for an inspection. Was told I needed new rear break pads to pass inspect More

by Casacelic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Jul 13, 2023 -

West Herr Chevrolet of Rochester responded

We are very sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Bill, at 585-899-0350. Thank you.

July 09, 2023

I Purchased a 2023 Tahoe LS from West Herr Rochester, and it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, w More

by aho4624
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian, Bryce
Jul 10, 2023 -

West Herr Chevrolet of Rochester responded

We are very sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

July 03, 2023

Service was great! Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even g More

by tjg2268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have name of mechanic
Jul 05, 2023 -

West Herr Chevrolet of Rochester responded

We are sorry to see the three star review, If you could please reach out to our Service Manager, William, at 585-820-2141. Thank you.

July 01, 2023

Every thing was good and done with me in mind. I am pleased with the Trax I chose and enjoying it very much.I would tell friends to go to West Her to purchase a car. More

by falconman53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Kelly
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