West Herr BMW of Buffalo

The service management at this location is the best, especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact t especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact their customer satisfaction. I feel comfortable knowing these two guys are still fighting hard and working hard for the average customers, especially during these financial tough times. Great communication, honesty, and integrity. Definitely look forward to you again on my next appointment. Keep up the great work guys! More

Needed a new remote battery. Within 3 minutes I was on my way with a new battery. Great experience Within 3 minutes I was on my way with a new battery. Great experience More

Great experience all around! Dennis was helpful and informative! Adam was a big help with the tech Dennis was helpful and informative! Adam was a big help with the tech More

Excellent staff and a pleasure to do business with. Will buy from again. First class dealer. Will buy from again. First class dealer. More

This dealership was great! Austin was professional and very nice, and handled all my service needs. He was able to put me in a loaner vehicle. I was able to handle all my erran Austin was professional and very nice, and handled all my service needs. He was able to put me in a loaner vehicle. I was able to handle all my errands on my only day off. I would recommend them and will definitely go back for all my future service requirements! More

My service advisor Max Roach did an awesome job getting my vehicle serviced finding an extended warranty on my repair. The courtesy vehicle and the person helping with that did a great job as well. my vehicle serviced finding an extended warranty on my repair. The courtesy vehicle and the person helping with that did a great job as well. More

Dean provided me with great service and knowledge, I am super happy with the deal we made. He introduced me to the Scott Bieler (President and CEO), I didn’t know who he was until he gave me his card, wha super happy with the deal we made. He introduced me to the Scott Bieler (President and CEO), I didn’t know who he was until he gave me his card, what a great guy! I got an X3, the unit is beautiful, I am very happy with what I got for the money, lots of features and a great driving experience. Thanks also to Hasan and Ting for their great service! Will definitely recommend BMW of Buffalo, a West Herr dealer to anyone looking for a new or used vehicle, their service is top notch! More

The service department was very helpful in answering my questions and provided me with the answers I was looking for. questions and provided me with the answers I was looking for. More

I found you to have very good service. Polite staff. AND my favorite salesman Jerry Knapp. Polite staff. AND my favorite salesman Jerry Knapp. More

It’s the service staff that makes it stand out from others. They have ALWAYS gone out of their way to help me, above and beyond the call of duty. Impressive because they are not just professional but k others. They have ALWAYS gone out of their way to help me, above and beyond the call of duty. Impressive because they are not just professional but kind and courteous to the extreme! Thank you all for the wonderful job and service, you really do care.. More