West Herr BMW of Buffalo

I was met at the door for my appointment with a big smile, welcoming me in. Mr James reviewed the work being done on the car. He asked if there was anything I would like to have them check He explain smile, welcoming me in. Mr James reviewed the work being done on the car. He asked if there was anything I would like to have them check He explained there were three recalls and he would have to keep the car overnight. He told me I would get a loaner. He called the next day to find out if I had my registration sticker and that my car was ready. I picked up the car which had been washed, signed my car and was on my way. He was personable and accommodating. Yvonne James Corley. More

Dennis Merrick and his team in sales were excellent. The team that reviewed the car with me were very professional and solid personalitys. The team that reviewed the car with me were very professional and solid personalitys. More

The BMW Dealership in Williamsville was a very positive experience. David Cochi my Client Advisor was very knowledgeable and wonderful to work with. Also, Customer Care Manager and Product Genius was just experience. David Cochi my Client Advisor was very knowledgeable and wonderful to work with. Also, Customer Care Manager and Product Genius was just that. He is a genius at tech set up on my new BMW X3. Very polite and knowledgeable. Also, Steve who I met with to take my payment was so professional and so nice. I give my car buying experience with David, Tate and Steve an A+! I have already recommended them to a friend. I will definitely return there for my next BMW purchase from David at West Herr BMW. More

The service at West Herr BMW is excellent. I am always well taken care of. It is a pleasure to have competent people work on my BMW. Michael Rade I am always well taken care of. It is a pleasure to have competent people work on my BMW. Michael Rade More

As always the service was impeccable. Was fortunate to meet Daryl a service advisor at West Herr BMW who was incredibly courteous, professional, and helpful. Daryl took my problems and ma Was fortunate to meet Daryl a service advisor at West Herr BMW who was incredibly courteous, professional, and helpful. Daryl took my problems and made it his problems to solve, which he did. Thank you, West Herr for another great experience. More

This has to be the best dealership I have ever dealt with. Very knowledgeable and courteous. with. Very knowledgeable and courteous. More

I was shopping for another BMW and found a vehicle I liked at BMW of Buffalo. I had an exceptional experience with the vehicle purchase. Dennis, our sales consultant, was knowledgeable, attentive, and m liked at BMW of Buffalo. I had an exceptional experience with the vehicle purchase. Dennis, our sales consultant, was knowledgeable, attentive, and made the whole process smooth. Sam, the finance manager, kept everything transparent and was always in communication, making the financing process effortless. From start to finish, the team made car buying enjoyable and stress-free. Highly recommend BMW of Buffalo for anyone looking for top-notch service! I will be looking to purchase here again. Ask for Dennis! More

I’ve always had positive interactions with every service individual. They have been cordial, helpful and explain anything I’ve asked about. I feel very comfortable with this dealership and those I’ve encoun individual. They have been cordial, helpful and explain anything I’ve asked about. I feel very comfortable with this dealership and those I’ve encountered. More

The service staff, were very professional, accommodating, and flexible. I was on my way to a funeral and hit a pothole. The staff assisted me with getting back on the road as fast as possible. and flexible. I was on my way to a funeral and hit a pothole. The staff assisted me with getting back on the road as fast as possible. More

Very thorough, check in was easy. 15 words is not always so easy as you can see! 15 words is not always so easy as you can see! More