West Herr BMW of Buffalo

10 Years going through them. WONDERFUL! ! We started going to them for a used 3 Series we bought 10 years ago. They were fantastic to use even though we bought the car elsewhere. We then boug We started going to them for a used 3 Series we bought 10 years ago. They were fantastic to use even though we bought the car elsewhere. We then bought a used car through them, again, sales and service great! We then traded up to a brand new one 3 years ago. With the last one we had some phantom noise problems that took a couple visits to solve bur they were wonderful to us! Always a smile, a new car to drive while they worked on ours, and even a follow up text message to ensure we were satisfied. Today we just ordered an X3, can't wait for it to come in! !!! More

I recently purchased my 2nd BMW (x-5) from Towne BMW ( Ms. Basile ,was the saleswoman of both autos ) . I also recommended her to friends and relatives , who also purchased BMW'S ( from her). She has alwa Ms. Basile ,was the saleswoman of both autos ) . I also recommended her to friends and relatives , who also purchased BMW'S ( from her). She has always been able to answer questions regarding both of my vehicles and has been able to supply a loaner car (if needed ) for extended repair service , if it was called for. My sister-in-law who I recommended , to Ms. Basile, ( also subsequently purchased two X - 5's of her own) . My sister in - law , was really surprised when she called Ms. Basile at home at 10 PM ! ; ( she had called Ms. Basile ,who had given my Sister in law her home tel # earlier ) , to ask her how early, the next morning, she could bring her X5 in to the BMW garage. The engine was running roughly ( it had one blown turbo) . Ms. Basile stated she would go to the BMW dealership immediately , and have a loaner auto waiting for her (which she did !) . After I purchased my first X5 , I called her ( Ms.Basile ) because I was having problems setting the garage door opener. She told me she was about to leave the dealership to go home for dinner, but that she would take a look at the door opener. Not only did she stop by, she set the garage opener AND set my cell phone to work with the auto's blue tooth system ! Not only do I consider the BMW to be the best value in the auto world , but the service dept at Town BMW , is staffed with the most qualified and helpful people in the business ! And Ms. Basile, is " SOMETHING ELSE ! " More

This was one of the worst service experiences I have ever had. They took forever to fix my vehicle and they didn't even fix it properly. When I complained to the dealership manager he was very rude and con had. They took forever to fix my vehicle and they didn't even fix it properly. When I complained to the dealership manager he was very rude and condescending. I will never take my vehicle there again. They are the most unprofessional dealership I have ever gone to. You would think with a luxury vehicle you would get a higher level of service. Certainly not in this situation. More

I come there for warranty repairs,none of those issues was solve,drove for a 2 hours to the dealership,my loaner was dirty and not fill up,after couple weeks I still have those same problems ,today I cou was solve,drove for a 2 hours to the dealership,my loaner was dirty and not fill up,after couple weeks I still have those same problems ,today I couldnt start my car,need tow truck to get boost,just wonder if they did anythink !!!!! More