West Herr BMW of Buffalo

I drove in from CA and had a problem with the ignition switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service ma switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service manager stepped up, got the part and ready to go in 2 days, the original estimate. The service is great if you don't have to use the useless reps. Mine did not answer the phone, answer messages or return texts. More

Even though the dealership has changed its ownership the service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience More

Great service! Staff was friendly and courteous. No surprises. We were very happy. Thank you. Staff was friendly and courteous. No surprises. We were very happy. Thank you. More

Service advisor and technician were very knowledgeable and helped me make the right decision regarding tire replacements. and helped me make the right decision regarding tire replacements. More

Great customer service and everything was done in a timely manner. I'm very pleased with the service I received. timely manner. I'm very pleased with the service I received. More

Austin is great! Very high prices, but attentive to customer needs. Wish the BMW lounge would be restored to what it used to be!! Very high prices, but attentive to customer needs. Wish the BMW lounge would be restored to what it used to be!! More

Every thing was fine yesterday. Unfortunately the car wasn’t ready until the very end of the day but that was no fault of the service manage Unfortunately the car wasn’t ready until the very end of the day but that was no fault of the service manage More

Excellent service provided in a very timely manner. Waiting area is very nice. Service was outstanding. Waiting area is very nice. Service was outstanding. More

Nice people responsive to your call and questions . Quick to get back to calls on phone Quick to get back to calls on phone More

Annmarie Basile has been our BMW client advisor for over ten years and is someone we trust. Her knowledge, honesty, professionalism and dedication to service has made all of our BMW experiences positive one ten years and is someone we trust. Her knowledge, honesty, professionalism and dedication to service has made all of our BMW experiences positive ones. She is an asset to your dealership. More