West Herr BMW of Buffalo

I took my 2025 BMW X3 for service. From the reception to the actual service was excellent! From the reception to the actual service was excellent! More

Staff are helpful and the waiting area is clean And comfortable. They provide coffee, water and snacks. comfortable. They provide coffee, water and snacks. More

West Herr BMW on Main Street is a great organization. Customer service is outstanding. From the moment we bought our 2023 X5, up to our recent oil change and service we have only encountered knowledgeab Customer service is outstanding. From the moment we bought our 2023 X5, up to our recent oil change and service we have only encountered knowledgeable, competent, friendly and caring professionals. The service department made my visit easy and fast. They were efficient and responsive. I especially appreciated Max Roach and Tate, “the tech wizard”, who has personally helped me navigate the BMW app and the technology in my vehicle many times! More

Max was fantastic. Very fast and efficient. Great to deal with. Everything went very smoothly Very fast and efficient. Great to deal with. Everything went very smoothly More

Very pleasant people. Speedy service. But the chairs in the waiting area are way too deep for people like me that are only 5 feet tall. Speedy service. But the chairs in the waiting area are way too deep for people like me that are only 5 feet tall. More

Service was very professional & friendly. Did not try to sell anything additional to the service. Did not try to sell anything additional to the service. More

BMW Buffalo is amazing and very accommodating . Thank you James for the personal concierge treatment. Highly recommend Thank you James for the personal concierge treatment. Highly recommend More

My experience with this dealership has always been excellent. Always very helpful, patient, most of all friendly, comfortable atmosphere, no pressure. My salesman Alan is great and assistant Heidi t excellent. Always very helpful, patient, most of all friendly, comfortable atmosphere, no pressure. My salesman Alan is great and assistant Heidi the best! More

I recently had the battery on my 2019 Mini replaced at West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was completed. It was done timely, and without any issues. More

Provided a totally satisfying experience that exceeded my expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just go expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just gonna say More