West Herr BMW of Buffalo

My Technician Manager Jim was awesome and the Lead Mechanic David was awesome too thanks. Mechanic David was awesome too thanks. More

Professional friendly and willing to work with you on schedules and details. Service done on time. schedules and details. Service done on time. More

The service manager Adam took the time to look at my issue and resolve it whereas the service advisor Marc never bothered to look at the issue and just told me that they couldn't / wouldn't look after i issue and resolve it whereas the service advisor Marc never bothered to look at the issue and just told me that they couldn't / wouldn't look after it. He need to be more proactive and leave his desk and actually see the issue so that he can intelligently talk about it rather than just dismiss me. More

The service was done as expected in a timely manner. Ride to and from in courtesy car was also good Ride to and from in courtesy car was also good More

Outstanding service. Very personal and professional. Kept me advised throughout the entire process. And made me aware of what was needed. Very personal and professional. Kept me advised throughout the entire process. And made me aware of what was needed. More

Pleasant experience with salesman Rich Rhoades. Easy going, no pressure, good communication. Everyone involved in the transaction was friendly and easy to work with. Car was ready when promised. Ze Easy going, no pressure, good communication. Everyone involved in the transaction was friendly and easy to work with. Car was ready when promised. Zero issues. I don’t give out 5 stars, because perfection is hard to achieve, but BMW of Buffalo comes close. More

Sales staff was very courteous and informative walk me through all the details and help me make my decision easy through all the details and help me make my decision easy More

This dealership blew me away! Way above and beyond my expectations. I got a flat tire on the way to the airport and installed the doughnut. When I got to the airport I called the Way above and beyond my expectations. I got a flat tire on the way to the airport and installed the doughnut. When I got to the airport I called the dealership to let them know I would be bringing it in for repair when I returned to Buffalo. They sent a driver over to pick the car up from the airport parking lot. They repaired the tire performed all routine maintenance and returned it to the airport parking lot before I returned to Buffalo. They not only made it extremely convenient but also gave me peace of mind while I was away. Honestly, I can't thank them enough! More

Easy to deal with. Knowledgable. Not your average dealer. I actually enjoy going to this dealer. Knowledgable. Not your average dealer. I actually enjoy going to this dealer. More