West End Lincoln

This company should be investigated criminally. We spent nearly $250,000 in buying two new vehicles from them which included their Premium Black Label package. They have continually not honored w We spent nearly $250,000 in buying two new vehicles from them which included their Premium Black Label package. They have continually not honored what was promised for this package/service. Most recently, they have had our vehicle in to fix running boards that haven't worked since we first picked it up. They have had the vehicle in their possession for many weeks, and now are saying they will not cover this, nor will they provide the black label service we paid in full for up front! Most importantly - we have made dozens of calls, voicemails and emails and no one will get back to us. The vehicle is still in their possession and they won't even speak to us or give our vehicle back! We can't even get a response. More

Got a new 2024 Nautilus Black Label from this dealership and while the sales part of the transaction was alright, the service is absolutely horrible!! Nothing was fixed the first time. It went in again with and while the sales part of the transaction was alright, the service is absolutely horrible!! Nothing was fixed the first time. It went in again with a list and got the car back the same day with only an oil change and was told to reschedule when a rental was available. Got the car back Sept 9th and was rescheduled for Black Label pick up on October 4th. They never showed so I called and was told there was still no loaner available. They re-scheduled me further out into November. I spoke with the service manager twice and was promised they would get it in the following week.... Two weeks in a row. Still nothing. I gave up. Found much better communication and service from a dealer I did not even buy the car from. Don't waste your time with this dealer if you would like More

I wrote to them twice but they never replied. my opinon they are no professional my opinon they are no professional More

Empty promises, Empty follow-up! Once they close the sale you men absolutely nothing to them! Once they close the sale you men absolutely nothing to them! More

Decided to not inform me on how difficult the car would be to insure and how easily it can be stolen. As soon as the car was bought, it was “tough luck” from them. They will not care about you as soon as t be to insure and how easily it can be stolen. As soon as the car was bought, it was “tough luck” from them. They will not care about you as soon as they have your money. Very upsetting experience as a first time car buyer, I’m lucky my insurance agent is a wonderful person. More

Inquired about a truck they had and I Sent in pictures of my trade in ,,,got a response that said they received them,,,, and nothing. Never heard a word. my trade in ,,,got a response that said they received them,,,, and nothing. Never heard a word. More

Do not buy a used car from West End Lincoln! I would never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and n never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and not following up post-sale. You'd think they'd try to change something after so many bad reviews with used cars. We found a Mercedes that seemed like a good deal, we inquired about a few things and they followed up right away and approved us right away. We scheduled a test drive and liked everything, but was nervous about the finish because it was raining. The salesman said the car was buffed and detailed, this was a lie. When I washed the car, there were swirls and minor scratches everywhere and was definitely not buffed. The windshield also had 2 cracks that I didn't notice in the rain. 5 days after buying, the brakes started to groan in the morning. Called 3 times over 10 days and never got a call back. Brought it to Feldman because I don't want unsafe brakes. They said the brake booster and switch needed to be replaced, which made sense with the noise and how the brake system works. I call West End Lincoln 2 more times over the next week and get no response again. The next week (now 3 weeks of trying) after leaving a vm for the salesman I get a call back and sent videos of the noise and situation. They originally tell me to pound sand, the car was used. After 4 more calls and getting the sales manager, who has the worst customer service skills and having to go into Karen territory (which I hated) stating all of the issues and how this isn't what buy happy means, they agree to look at it. When they could finally schedule me, the tech gives me a bunch of attitude about taking it somewhere else for diagnosis (which I did because West End was ignoring me) and says Feldman doesn't know. They don't look at it the next day as promised, nobody answers or calls back in service. I finally get the service manager, who says they'll look at it the day after they promised. Mind you, I know exactly what is happening and so do they. He says they can't replicate the noise and clean the brake pedal linkage and reassemble. I don't know why they didn't just order the brake booster and replace. They had a diagnosis from the dealer and at least 4 videos of the noise happening everyday. It would cost them maybe $500 and a couple of hours for a tech, but apparently they need the money more than I do. He says to call if the noise comes back, I leave unsatisfied. Of course the noise comes back the next day and the day after and everyday since then. I never called back because I know I'll get another month of run around and will have to yell to get a response, which I hate doing. I think dealerships should stand by their cars, otherwise, why buy from a dealer for a higher price? Now I'm paying $1200 to replace the brake booster, $300 for a detail and who knows how much for the windshield which should have been taken care of by West End. Buy happy is a complete joke, they only care about squeezing every dollar of profit and don't care about customers, or their time and money. They will also lie right to you face without a second thought. Avoid this place like the plague. More