Lance Kruger

We had a great experience with Eric at West End Lincoln—professional, helpful, and made the process easy and enjoyable. Lincoln—professional, helpful, and made the process easy and enjoyable. More

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Terrible follow up, calls not returned promises not kept. Fell like take $ then your on your own Sale made June 1st, called Eric next day to state I still had no license plate bracket and no tool kit to cha Fell like take $ then your on your own Sale made June 1st, called Eric next day to state I still had no license plate bracket and no tool kit to change tire a jack no tools. He would let used car manager know and get back to me. Made 6 calls, messsges texts no follow up. 2 weeks later spoke with Lance, said it’s a used car and they are not responsible for tire changing tools ( safety concern if there’s a flat) no way to change. After a lot of run around he was going to look into it. Another week nothing, called back on a Saturday was informed he wasn’t in but spoke to Derrick, started all over. Lance than did fall back that very day stated they had parts and would mail out as I’m one hour away. Ok waited another week not parts no calls nothing. Month later I’m not sure if they are coming or not. I feel I truly am not valued as a customer though I have them $27000 which I should have spent elsewhere. “Buy happy” not in my case More

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Great experience working with Eric to purchase my new car! Would highly recommend to friends and family! car! Would highly recommend to friends and family! More

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I got a great deal and signed out quickly. Love my new car! Great service. Love my new car! Great service. More

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Mobile service call for a recall item. Highly recommend this service. Very easy and minimal disruption to my schedule. Highly recommend this service. Very easy and minimal disruption to my schedule. More

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West End Lincoln has excellent service and communication! Truly appreciate the level of service I receive! Truly appreciate the level of service I receive! More

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I’ve been bringing my car to this Lincoln dealership for oil changes and service for years, and they continue to impress me every time. The staff is professional, the service is quick, and they always take oil changes and service for years, and they continue to impress me every time. The staff is professional, the service is quick, and they always take the time to explain what my vehicle needs without any pressure. It’s rare to find a place that’s consistently reliable, but they’ve earned my trust over and over again. Highly recommend their service department. More

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West End Lincoln continues to be the model for what a dealership should be. They are courteous and always with a friendly smile. The service done is always the gold standard. dealership should be. They are courteous and always with a friendly smile. The service done is always the gold standard. More

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I enjoyed the seamless process here. I had already decided on the vehicle I wanted and I was in and out in less than an hour. Great experience! I had already decided on the vehicle I wanted and I was in and out in less than an hour. Great experience! More

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I was very impressed with the facility, and how the staff treated my wife and myself treated my wife and myself More

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