West Broad Volkswagen

I have been a West Broad Audi customer for more than 4 years. Every experience, from sales to service has been exceptional. The service department is always professional and courteous. I usually ask if I years. Every experience, from sales to service has been exceptional. The service department is always professional and courteous. I usually ask if I can wait while they service my car and it is never a problem. More

I recently bought my second Audi from West Broad Audi. It was a cold, rainy Saturday night, but the sales staff went "above and beyond" to make sure that I left with my new Audi that same evening. They e It was a cold, rainy Saturday night, but the sales staff went "above and beyond" to make sure that I left with my new Audi that same evening. They even stayed late to finish the paperwork. I have found that their excellent customer service extends beyond the purchase experience. Whenever I return to the dealership for service, they always take the time to make sure that I am enjoying my Audi and that I am satisfied with the sevice received. The staff in the Service Dept also deserve praise - especially Brad Reichwein. He was my service rep when I owned my VW and I was thrilled to learn that he had transferred to the Audi side. Brad provides great customer service. When I take my car in for regular service, he always informs me if additional services need to be performed, how much they will cost, and when my car will be ready. He definitely earns his high customer service ratings. More

The service dept. at this dealership is outstanding. Brad Reichwein is organized, responsive, and provides full information about what work needs to be done and why. It is easy to make a service appoin Brad Reichwein is organized, responsive, and provides full information about what work needs to be done and why. It is easy to make a service appointment, and a loaner car has always been available. More

This was my first courtesy visit since starting my lease in January. There was very little wait time as this was a simple inspection. So far so good with my vehicle experience and staff of West Broad VW/A in January. There was very little wait time as this was a simple inspection. So far so good with my vehicle experience and staff of West Broad VW/Audi. More

Have previously owned Lexus and BMW autos and this Audi dealer is better on all levels of service and employee attitude - love these guys. The service department reps are extremely attentive and helpful. dealer is better on all levels of service and employee attitude - love these guys. The service department reps are extremely attentive and helpful. They make it very clear that they appreciate my business and they take very good care of my A8L. In fact, the main reason I will likely purchase another Audi is the dealership's outstanding service rep employees. More

I currently own 2 Audi's. The service deparment has always gone out of there way to make sure that I am taken care of. They have been very fair price wise and timely. I am currently looking to trade on always gone out of there way to make sure that I am taken care of. They have been very fair price wise and timely. I am currently looking to trade one of my cars in on a new one. I have worked with Matt who is also knowledgable and fair. Thanks all keep up the good work! More

The most outstanding experience we have had with a dealership, comparing with the Audi dealers I have dealt with in the past, starting from Laurel Audi of Westmont (IL), Mohegan Lake Audi (NY) and Dan dealership, comparing with the Audi dealers I have dealt with in the past, starting from Laurel Audi of Westmont (IL), Mohegan Lake Audi (NY) and Danbury Audi (CT) since early 90's. The entire WBA team is friendly, very professional, and has an excellent service department. Since we have purchased the Q7 from them, we moved to Southern MD and I still drive about 110 miles to get to them for services, even though there are 3 Audi dealers with in 50 to 60 mile radius. I have to say that, I was given loaner cars when my A6 was being serviced over there many times, even before a purchase was made from them. I had past experience of not getting the loaner car from a dealer, if the car wasn't purchased from that dealership. I wish this dealership was located in MD, as I wouldn't go anywhere else. The next purchase will be definitely from WBA, based on the excellent service provided by Ashley Blunt. More

Let me begin by saying I did not buy my 2005 S4 at West Broad Audi. However, I live in Richmond and this service location is simply more convenient for me. I have had it serviced exclusively here since i Broad Audi. However, I live in Richmond and this service location is simply more convenient for me. I have had it serviced exclusively here since it was new and have always been treated in a first class fashion. Other than a broken window regulator, the vehicle has required nothing beyond routine maintenance. On the window regulator, it malfuctioned less than 30 days out of warranty. Jay went to bat for me with Audi and got the replacement covered under warranty. This is indicative of the kind of customer service they provide. I have owned other high-end German cars in the past, so I was prepared for the high cost of maintenance in general. Having gone in with my "eyes wide open", I cannot/will not complain about that. I believe they have been fair and honest with me, and things have gotten fixed right, the first time. I appreciate how they value my time. Sincerely, MP More

I'm on my 3rd vehicle purchased from West Broad VW/Audi. While the people in the Sales end have been excellent, especially Mr. Ashley Blunt, the consistent, dependable person I count on throughout is and ha While the people in the Sales end have been excellent, especially Mr. Ashley Blunt, the consistent, dependable person I count on throughout is and has been Brad Reichwein. Brad helps me with maintenance, and learning and getting the most from my vehicle. He is always there on the phone or in person to answer any and all questions regarding operating systems and functions. He's the best in professionalism and expertise when it comes to autos. Truly he makes owning Audi a pleasure. Adair Wheat More

I brought my VW in 2009. From the beginning this dealership as been amazing. Each time I come in the service department remembers my name (even without an appointment). Wanda, Mark, Donald, Vince a dealership as been amazing. Each time I come in the service department remembers my name (even without an appointment). Wanda, Mark, Donald, Vince all have been great! They do everything possible to make my visit painless. Just recently I had noticed something wrong with my car. I took the car to the dealership without an appointment and they took the car and did everything possible to help. Best part too is that I wasn't charged and they even took the time to wash my car and hand dry it. The staff is friendly, the work is high quality, and I love my VW! I also want to make note that my sales person, Scot was friendly and when he sees me waiting in service brings popcorn and makes sure I'm being taken care of. More