West Broad Volkswagen

Brandon was very friendly and helpful . He was able to answer all of my questions and was very polite . I would do business here again answer all of my questions and was very polite . I would do business here again More

I dont know about the others who rated positively on this site but I wish I had their experience. I have never had an issue until this service department tryed to "repair" issues. The serivce was not up to t site but I wish I had their experience. I have never had an issue until this service department tryed to "repair" issues. The serivce was not up to the standards of what you imagine when you think Audi and yet you still pay the premium for it. I guess I should have known better to take my car to a phony dealership especially after reading a review that they have NO security for the cars that are in their car and one reviewer's lisence plates were stolen (and tried to blame it on the car owner). This service department will look at one thing and try to tell you that you need 5 other things repaired (probably because their highly unskilled, and untrained "technicians" broke it while trying to fix the issue it was brought in for. The last time I took my car in to be looked at by this dealership cost me over $300 just so they can tell me that the engine wouldnt work... something I already knew since I had the car TOWED TO THE DEALERSHIP FOR THAT VERY REASON. (not bitter at all about that ha) I dont know about anyone else but if you enjoy being robbed then by all means take your car to be serviced there. I assure you that once they tinker with it... your car will also need a completely new engine. Audi's are a great car so by all means if you want one, check out the sales department here as I am sure it is very nice but I strongly recommend a different dealer to service the car. Just remember that you will have to get service done on the car and with that in mind... I will NOT be buying another Audi as long as I live in this area if I have to take it to this dealership for repairs. More

Best experience ever!!! Mike needs a promotion!!! Everything was smooth, he was easy to work with and understood exactly what I wanted and delivered 100%!!! Everything was smooth, he was easy to work with and understood exactly what I wanted and delivered 100%!!! More

First of all, the salesman really worked hard to find me a good, new car that I loved and that was still in my price range. We looked at several cars and I was never pressured into buying any of them. Next, a good, new car that I loved and that was still in my price range. We looked at several cars and I was never pressured into buying any of them. Next, knowing that we found the car we loved and could afford it, the associate that we did our paperwork with did not try to pressure me into anything more than what I could add to keep it within our budget. Overall it was an excellent experience! More

Exceptional and courteous staff that work here. They go the extra mile to see that you are satisfied with your purchase and I did not feel pressured to buy. I would definitely recommend this dealer for pu the extra mile to see that you are satisfied with your purchase and I did not feel pressured to buy. I would definitely recommend this dealer for purchasing a new or pre-owned car. More

Great experience with Jay and Brad. These guys are honest and really care about every customer. I have been coming to this dealership for over 10 years and will continue to do so. and really care about every customer. I have been coming to this dealership for over 10 years and will continue to do so. More

Where do I start? Mike Fetty must have slept through the customer service part of sales training. He refused me a test drive (after I had scheduled one days in advance) because I told him that I wasn't plan customer service part of sales training. He refused me a test drive (after I had scheduled one days in advance) because I told him that I wasn't planning on buying that day and that I wanted to shop around for a few weeks. He told me that "I came in on the busiest day" and that I should come back. Funny, considering there were 4 salesman just standing around outside when I pulled up. And why would it even matter what day I came in on? Busy or not, I'm the customer. Even if I told you I wasn't buying that day, a good salesman would try to make the sale, not blow me off. Next, he told me that I should research the car more when coming in (I guess he assumed I didn't know anything about the car). I didn't get a chance to talk to his manager but will be calling him. He may have thought I was wasting his time because he might not be able to get a sale, but that was completely unprofessional. I expected more from a VW dealer. More

DO NOT TRUST THIS DEALERSHIP FOR USED CARS! We purchased a used vehicle from this dealership that WOULD NOT EVEN PASS INSPECTION. The dealership and salesman claimed that the car had been thoroughly review a used vehicle from this dealership that WOULD NOT EVEN PASS INSPECTION. The dealership and salesman claimed that the car had been thoroughly reviewed for any issues and that it was in good working order. However, we took the car to (1) an independent auto body shop and then (2) another dealership, and within 2 minutes of looking at the car both identified a critical (and expensive to fix) issue that the dealership must have purposefully overlooked. We did not ask either the auto body or the dealership to look for the issue, they both saw it on their own. To make matters worse, when we called the dealership to have the issue remedied the general manager refused to return our calls. We were given an incredible run-around. It was not until we contacted the Better Business Bureau of Richmond that the dealership even responded, and even then they would not fix the issue. Now a student who worked all summer to buy a car has to folk over hundreds of dollars within weeks of buying this car to get it fixed. Is that the type of people you want to do business with? More

My reason for Why my rating for this location is low is as follows. Absolutely horrible experience. My car was taken there to be serviced and one of the technicians broke my taillight. They did not tell my as follows. Absolutely horrible experience. My car was taken there to be serviced and one of the technicians broke my taillight. They did not tell my wife what happened when she picked the car up. It's been several weeks and they refuse to pay for the light they Broke!!!! If you value your car take it to another service station!!!!!!!! More

Matt Spence at West Broad Audi is the best salesman I have ever had. He was not at all pushy but gave me oustanding service from start to finish. I would highly recommend him and West Broad Audi. have ever had. He was not at all pushy but gave me oustanding service from start to finish. I would highly recommend him and West Broad Audi. More