West Broad Volkswagen

I love my new Q5 and these guys were very patient in answering my questions and finding me the exact car I wanted, which is very difficult with a Q5. I spoke with other dealers and when I asked about a answering my questions and finding me the exact car I wanted, which is very difficult with a Q5. I spoke with other dealers and when I asked about a "deal", they would laugh and say, "Ever heard of the Mazda Miata phenomenon? Well, that's where we are: we can sell every car we get for more than MSRP. West Broad Audi simply offer me a percentage off list and lived up to it without any hassle. Great people, great car. I highly recommend both Audi and West Broad Audi. I have been a BMW 5/7-Car person since 1985, and I'm very impressed. More

I have dealt with Ashley Blunt for many years and several vehichles and have always received excellent service. Ashley is always knowledgeable and friendly. He's great to work with. Brad in the service de vehichles and have always received excellent service. Ashley is always knowledgeable and friendly. He's great to work with. Brad in the service department at West Broad Audi is very good as well. There have been many occassions when both have gone above and beyond to assist me. More

Mr. Fetty is an extremely knowledgeable and professional sales person. He was always very friendly and went out of his way to make sure everything was taken care of to the best of his ability. All questions sales person. He was always very friendly and went out of his way to make sure everything was taken care of to the best of his ability. All questions and concerns were always addressed in a very timely and efficient manner. I would definitely recommend others to purchase from Mike Fetty at West Broad Audi. More

My wife and I recently purchased our third Audi from West Broad Audi. Mr. Ashley Blunt was our sales associate on all three transactions. We have both purchased many vehicles over the last 30+ years and I Broad Audi. Mr. Ashley Blunt was our sales associate on all three transactions. We have both purchased many vehicles over the last 30+ years and I can honestly say that working with Ashley has been an absolute pleasure. His product knowledge is second to none and we have never felt the least bit pressured to make a purchase. My guess is we will purchase another Audi at some point in the future and we have every intention of having Ashley assist us with the purchase. If you are considering the purchase of a new or used Audi, we highly suggest you contact Ashley for assistance. Don and Karen Mills More

I was looking at a TDI Golf. But Colin (the sales guy) showed me a GTI because he thought I would like it better. He was right. Most fun I've ever had driving - and I got it at a very good price. The showed me a GTI because he thought I would like it better. He was right. Most fun I've ever had driving - and I got it at a very good price. The entire experience was very enjoyable. There were none of the high pressure sales tactics. Colin was very up front and professional. More

I have never had a better shopping/buying experience with a car dealership. These gentlemen were respectful of my time and my budget. I received answers to all my questions prior to being asked to make a pur a car dealership. These gentlemen were respectful of my time and my budget. I received answers to all my questions prior to being asked to make a purchase. I look forward to a long and rewarding relationship with this dealer. I LOVE my AUDI Q5! More

I lived in Richmond for over four years after purchasing my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchbur my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchburg or Fredericksburg VW to have my car service. Experience at Brown's: I originally tried to purchase my 05 Jetta from Browns but the sales person overcharged me by a few thousand dollars. He claimed that he could not go down in price any further and that I would not be able to find the vehicle for the price that I wanted to pay. Well, I was able to purchase the car at West Broad for the price that I was willing to pay a few weeks thereafter. Since I lived on the Southside, I tried to have my car serviced at Brown's at least three times. On each occasion, the price that the dealership quoted was well above the market and/or surrounding competitor's price. My service representative was very impatient and non-customer service friendly. The only section of Brown's that is commendable is their parts department, which worked with me on numerous occasions to get the needed parts for my vehicle. Experience at West Broad: The experience that I had at West Broad is even worst…which is why I only went back once after purchasing my vehicle. I took my car in for its initial check-up and had to have my radio looked at because it was not playing CDs (note: all of this was under warranty). West Broad charged me a diagnostic fee for checking my radio. I had to report this dealership to corporate office because their erroneous claim that my radio was not covered under warranty. Since that time, I have yet to return back to West Broad. Summary - I have not received good service at either West Board and/or Brown's on Midlothian. I would never recommend either dealership (or a VW because of the lack of quality and numerous problems that I have had with this car). More

I would NEVER recommend this dealership, however, my experience with the ONLY competent person in the place saved the deal. And he was the salesperson! Management was ridiculously unprofessional and I experience with the ONLY competent person in the place saved the deal. And he was the salesperson! Management was ridiculously unprofessional and I felt sexually harassed by a manager named Frank Barksdale. The only thing I would recommend is Garland Mickens- the salesperson who took time to listen to me, not patronize me, and not stare at me. What pigs!! More

I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed me my problem would be solved. Every original symptom was still present and all they would need to have done was sit in the car and press the lock button and they would have known it was not fixed. I took the car back a few days later, and they claimed the problem was a two-fold issue that was not resolved with the first repair, and a second fee of $600+ would need to be paid for a second part/labor. I spoke with the service manager, Mr. Reynolds, and he assured me that the second repair would resolve the problem, and he would handle it personally. He also said there was no way he would be able to give me any proof that what they were doing would fix the issue. I picked the car up on Friday to have it for the weekend, but when I was given the car the locks/keyless entry did not work at all, and the entire security system had been disarmed. Both the keyless and security were operating fine before. I asked the rep what I should do, and he very rudely told me I needed to take the car, he would not help me. I chose to leave the car at the dealership. I left messages for a higher manager, Mr. Mark Parham, and the owner, Mr. Larry Page who returned my call Monday. He offered to waive the labor fee, but still have me pay a partial fee for the new part. Frustrated, I agreed. I picked up the car Wednesday, Feb. 27. The locks inside now work, but I can no longer unlock my trunk, and the convertible roof will not go down. The hydraulics system in the roof was replaced 6 months ago at the same dealership, and two days prior to the original drop off worked fine. I have contacted Mr. Page, and have not yet heard back. This is not the level of service I expected. I took my car there because I thought they would be the most knowledgeable. Instead the car now has more problems then when I started. This issue is now been forwarded to the BBB and other local/state consumer agencies and I am working on getting this issue resolved. This vehicle only has 56,000 miles and I have spent over $5,000 in 12 months at West Broad Volkswagon in Richmond VA to fix problems that are STILL OCCURING. I highly reccomend not backing down to this auto group. Stand your ground and DO NOT be bullied by their sales team and managers. More

Over the phone quote for the 40000 mile service, and the reality at the shop was sobering. $300 difference, and for reasons they could not explain, Very rude service manager. Everybody should ignore this de reality at the shop was sobering. $300 difference, and for reasons they could not explain, Very rude service manager. Everybody should ignore this dealership. The general manager was even ruder, by not returning my phone call. A.S richmond More