Wesley Chapel Honda

My car I purchased, with an extended warranty, good for me. Air condition problem. Service employee greeted with a Do you have an appointment ma'am? Not a good morning first. When I first bought the car, w me. Air condition problem. Service employee greeted with a Do you have an appointment ma'am? Not a good morning first. When I first bought the car, while paper work was being processed, I reported that the brake light comes on, supposedly it was checked then, leaving the dealership, brake light still continued to come on. When I took the car in for a/c I mentioned the brake light again, Tito Guzman said it was because a missing back brake light, I had it replaced. After car was returned to me, brake light still comes on. I write this review because you might want to know, maybe you don't. I take full responsibility for my purchase, I made the decision. I won't recommend your dealership. What I am upset about is things that were said to me. When I took the car in, a Tuesday ( 3/25/14) I was told my the service rep, several times that the reason, one of them anyway was, that it was going to take time to get the a/c repaired was because you are a honda dealer, in fact he said that to me several times. Honestly if he said it one more time, I was going to say to him if that was the case then you should only sell Hondas, but you don't, you sell quite a few different makes of cars, my point is, I DON'T CARE what you sell, I bought the car from Wesley chapel honda.!!!!!!! I would have loved to have heard, " I'm sorry you are having trouble with your air conditioning, we will do every thing to get this resolved as quick as possible" when I took my car in on Tuesday, I explained to the service rep that I could not take phone calls at work, and to please call me with updates, ( which he promised to do) before 1:00pm. So from Tuesday to Friday I did not here from him. I got a call Friday evening close to 5:00pm ( 2 hours after I got to work ) with an update, of course a message had to be left, because I could not take the call, the message said car will be ready, early afternoon on Saturday, not by noon or be here at noon. Keep in mind I work 3-11pm. I tried calling the service rep back to get clarity on the time, I got voice mail, he never called back. I call the first thing the next morning, got voice mail. I waited, no response, I then called the general service number, and spoke to iris, who seemed to understand, and said she would walk over and find Mr Guzman, he then called me back. The first thing I heard from him when I asked, why the short notice, he said " we are really busy with other customers ". I DON'T WANT to hear that, I wasn't born yesterday, I know that a service department is busy. When I went to pick the car up, he was in a much nicer frame of mine, more polite, nothing was explain to me what needed to be done to the car, I had to read it on the print out I was given, and according to it, work done was basically done to get the a/c working. " My Bad" I had a warranty, that I purchased from your dealership!!! The icing on the cake was when I was taken over to the cashier to pay my deductible a cashier, Chelsea hardly looked up, she was disturbed that she could not find a pen, I stood there for a minute while she searched, when it was brought to her attention that there were pens in the holder, Ms Fernandez said, " I want the pen I paid a lot of money for" , thank God she found it. Because it was raining very hard outside, and I was called at the last minute to pick up my car, I decided to save time and purchase a get well car for a friend who was in the hospital, she seemed annoyed because the cards are in her department, but she has to wait for another department to send her the invoice, when I saw that it agitated her I told her that I would forget about purchasing the card, so she just wrote the cost on to my service invoice to allow me to purchase the card. I left the counter, and she manage to tell me to have a nice day, but it was her first impression that led me to believe she felt she needed to get that in there. Bottom line, again, no one held a gun to my head to do business with you dealership. I regret it, but as my pastor's pastor would say, " you can't do anything about yesterday, you can only do something about today or tomorrow" . The brake light still comes on, even though, Mr Guzman said it was because of a missing light. Ii feel there is a safety problem, and I will handle it. I will. Make an appointment with a Chrysler dealership, since they " sell that make" and see what's going on with the brake light. Thank you for allowing me to tell you about my experience. More

I was very impressed with the quality of service I received on each visit up to final purchase. I can't thank Tony Bolin enough for his knowledge, friendliness, and really listening to my needs. Havin received on each visit up to final purchase. I can't thank Tony Bolin enough for his knowledge, friendliness, and really listening to my needs. Having worked in customer service and sales, I can personally tell you Tony is customer focused, going above and beyond to make sure the customers needs are met. We love our new vehicle and the buying experience was great. Sean Veilleux in finance was also great to work with, taking time to explain our options. More

JOE STRUZZERI WAS A GREAT HELP! I SPOKE WITH HIM PRIOR TO MY VISIT, WE DISCUSSED OUR BUDGET AND HE HAD ALL MY OPTIONS LAID OUT WHEN I ARRIVED. HE MADE THE EXPERIENCE SIMPLE, SHORT, AND SWEET! I WILL BE BACK MY VISIT, WE DISCUSSED OUR BUDGET AND HE HAD ALL MY OPTIONS LAID OUT WHEN I ARRIVED. HE MADE THE EXPERIENCE SIMPLE, SHORT, AND SWEET! I WILL BE BACK SOON FOR A TRADE AND WOULD GO TO NO ONE ELSE EXCEPT JOE. More