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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews
Call Service Center (855) 791-3983

704 Reviews of Werner Kia - Service Center

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November 15, 2023

Horrible service department, very rude and very disorganized. Scheduling doesn’t know anything about vehicles. More

by amydcribbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Werner Kia responded

Amy, Thank you for bringing your recent service experience to our attention, and we sincerely apologize for the poor service and any frustration you encountered during your visit to our dealership. We understand the importance of courteous and organized service, and we want to assure you that your feedback is crucial, and we are committed to making necessary improvements to enhance our service offerings. Your concerns have been forwarded to our management team, and we hope to have the opportunity to address your concerns and regain your trust. Thank you and have a great day!

November 14, 2023

Great place to have your car maintain service. Cornelius Thompson was amazing at helping me understand the service my car needed because i really didn't understand all the lights on the dashboard. More

by dflempage1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius Thompson
Report | Print
Nov 14, 2023 -

Werner Kia responded

We greatly appreciate you for leaving Cornelius this terrific review! We are glad to hear that Cornelius took great care of you and could provide you with thorough and efficient service. We are happy to know that he was amazing at helping you understand the service your vehicle needed. Please do not hesitate to let us know how we may be of further service to you.

November 14, 2023

excellent service and attention, Very friendly staff, very comfortable waiting area, and my car was perfect More

by Lindavasquez0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Marmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRAIG MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRIAN GORNIAK
5.0
This rating includes all reviews, with more weight given to recent reviews.
BILLY REDDING
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROSSANO ROBINSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DWAYNE GRIFFIN, BILAL STEVENSON, JOSH FUTRELL
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Nov 15, 2023 -

Werner Kia responded

Linda, We are grateful for you leaving us this fantastic review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were very friendly and paid attention. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 14, 2023

Service was great! Friendly service, reasonable pricing, comfortable waiting are. I highly recommend this dealership. More

by rebekah.Kristensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Report | Print
Nov 15, 2023 -

Werner Kia responded

Rebekah, Thank you so much for leaving us this pleasant review and recommendation! We are thrilled to hear that our team took excellent care of you and could provide you with quality and efficient service. We are amazed to know that they were friendly and gave you a reasonable price for your service. We hope to see you again when the time comes for your next service.

November 14, 2023

Serviced my vehicle and had a great experience! Helped by Jeremy Patterson ! Job well done ! More

by gmendez1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BILLY REDDING
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy, Patterson
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Nov 15, 2023 -

Werner Kia responded

Providing thorough and efficient service is so important to us here at Werner Kia and we are glad that Jeremy's efforts could meet your satisfaction! We are pleased to know that he made your service experience with us a great one. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

November 14, 2023

They were able to fix my flat tire and did so efficiently. They were great with communication. More

by ANGEPARIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Report | Print
Nov 15, 2023 -

Werner Kia responded

We greatly appreciate you for leaving us this stellar review! We are pleased to hear that our team took great care of you and your automotive needs. We are delighted to know that they were great with communication. If there is ever anything more that we may help you with please do not hesitate to let us know.

November 13, 2023

They were super helpful and super informative and the person who helped me, Cornelius Thompson, was amazing More

by Gabriela z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius Thompson
Report | Print
Nov 14, 2023 -

Werner Kia responded

Gabriela, Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Cornelius's efforts could meet your satisfaction! We are happy to know that he was super helpful and informative. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 12, 2023

Werner Kia completed repairs in a timely manner. Thank you all for everything. Thankful to have my SUV back, running great! More

by MDDAVIS81
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Werner Kia responded

We are grateful for you leaving us this wonderful review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of in a timely manner. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 12, 2023

Great job by Mario to start, David & Trei shuttle drivers and everyone at the dealership. Top notch service on the car and excellent customer service and attention to detail! More

by tvillarreal10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Rodriguez, David & Trei
Report | Print
Nov 13, 2023 -

Werner Kia responded

Providing thorough and efficient service is so important to us here at Werner Kia and we are glad that Mario's, David's and Trei's efforts could meet your satisfaction! We are amazed to know that they paid attention to detail. Please do not hesitate to let us know how we may be of further service to you.

November 12, 2023

I personally changed the cabin air filter 1 month prior to the appointment and the service tech told my wife she needed a cabin air filter. Also, the day after the service, an alert for low oil and washer More

by Tonka.cure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim but I didn't get his last name.
Report | Print
Nov 15, 2023 -

Werner Kia responded

Thank you for bringing your recent service experience to our attention, and we sincerely apologize for the inconvenience and confusion caused during your visit. To address your concerns and to ensure a thorough review of your service, we kindly request that you contact our Dealership, and ask for the Service Manager at your earliest convenience. Thank you and have a great day!

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