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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews

704 Reviews of Werner Kia - Service Center

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June 26, 2022

Everyone has always been so nice to us in the Kia Service Dept. Destinee Washington was very attentive regarding whether or not we were satisfied. The gentleman that did the service also did a good job wit More

by sandyverdier
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Werner Kia responded

Sandra, Thank you so much for your positive review! We are so glad that Destinee and the team took great care of you! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs! Safe travels!

June 20, 2022

Jeremy Patterson was kind, professional, and knowledgeable during my visit. Overall, I appreciate the help and wonderful service! More

by vg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Patterson
Jun 20, 2022 -

Werner Kia responded

Thank you so much for your positive review! We are so glad that Jeremy took great care of you and he will be honored to know that you deeply valued his service! Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with. Safe travels!

June 17, 2022

Ms. Destinee Washington was very helpful when I brought my 2013 Kia Soul in to be service she went over my paper work with me took me to checkout desk and to my car and said please come again. Patric More

by claytonp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destinee Washington
Jun 20, 2022 -

Werner Kia responded

Patricia, Thank you for sharing the positive experience you had with Destinee! We are so glad that she took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

June 17, 2022

Destinee Washington kept me informed on my car, and was very polite. The service was fast and the waiting area was nice and updated. More

by Tibreeanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destinee Washington
Jun 20, 2022 -

Werner Kia responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Destinee provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 18, 2022

The person who help with my appointment Michael Wyre took care of my vehicle for service. He even contacted me the next day to see if my vehicle was still running well. More

by epeds4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Werner Kia responded

Thank you so much for your positive review! We are so glad that Michael took great care of you and your vehicle! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

February 28, 2022

You have an online ordering system on your website. It clearly does not work. I put in a request 3 weeks ago, and because I did not hear anything back, I put in another request a week ago. Exasperat More

by Frederick Lucies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ROSSANO ROBINSON
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Werner Kia responded

Thank you for taking the time to write this review, Frederick. We do not take negative customer feedback lightly and appreciate you for bringing this situation to our attention. Here at Werner Kia, we are known to provide our guests with the best experience possible and it’s very disheartening to hear that you are feeling unsatisfied. However, with the information you’ve provided, we will do what we can to remedy this situation. We hope you would consider returning to us in the future, thank you again.

October 30, 2021

I have been calling and my daughter & her husband also on this issue with continuous road blocks from whomever in service Dept answering phone. I was told by other people who had the same year and model that More

by ub51
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not get female name answering the servicing dept phone.
October 15, 2021

worse service dept./customer service. had an appt to get the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving More

by ajones
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
BRIAN GORNIAK
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

ajones responded

My Account Reviews Profile & Settings Werner Kia Oct 15, 2021 ajones "worse service dept./customer service. had an appt to get..." worse service dept./customer service. had an appt to get the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving my keys & checking the air, warm air was still coming out. no one explained why. i then had to inside & ask the details. They didn't have time to do a diagnostic test the day of the appt. I called the next day to complain it was never looked at even though i noted for repairs. Manager told me I could bring it in & they'd squeeze me in. left the car a lil over a week sine i was going out of town. I'm back in town this wknd & can't get anyone to give me an update on my car. No return call in the past 3 days. I've left msgs with the service rep & manager. very disappointed. angela jones

October 09, 2021

Very professional, great customers service, salesman was not aggressive trying to force you into buying a car. More

by ZHARRIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Dukes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON
October 02, 2021

They really were able to help me trade in my old Kia for practical a brand new one love these guys More

by boddiel1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Diacont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TERREL GETER
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