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703 Reviews of Werner Kia - Service Center
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June 17, 2022
Ms. Destinee Washington was very helpful when I brought my 2013 Kia Soul in to be service she went over my paper work with me took me to checkout desk and to my car and said please come again. Patric my 2013 Kia Soul in to be service she went over my paper work with me took me to checkout desk and to my car and said please come again. Patricia Clayton More
by claytonp
Employees Worked With
Destinee Washington
May 18, 2022
The person who help with my appointment Michael Wyre took care of my vehicle for service. He even contacted me the next day to see if my vehicle was still running well. care of my vehicle for service. He even contacted me the next day to see if my vehicle was still running well. More
by epeds4
Employees Worked With
February 28, 2022
You have an online ordering system on your website. It clearly does not work. I put in a request 3 weeks ago, and because I did not hear anything back, I put in another request a week ago. Exasperat It clearly does not work. I put in a request 3 weeks ago, and because I did not hear anything back, I put in another request a week ago. Exasperated, I finally called today to try to get my spare tire. The people on the phone are neither courteous nor helpful. First of all, why do you sell a car without a spare tire. It is also virtually impossible to get anyone to answer a question or to set up a service appointment for me. It seems to me that one of the biggest mistakes of my life has been doing business with you. More
by Frederick Lucies
Employees Worked With
October 30, 2021
I have been calling and my daughter & her husband also on this issue with continuous road blocks from whomever in service Dept answering phone. I was told by other people who had the same year and model that this issue with continuous road blocks from whomever in service Dept answering phone. I was told by other people who had the same year and model that they got there's repaired without an issue. I decided enough is enough and called Corporate ( Consumer Dept) I spoke with a Rep who told me exactly what was going on with this vehicle. Corporate sent me a letter to give to Dealership so that car could be repaired under warranty. I call Dealership back same person answered phone and I told them I had a letter stating that its under warranty and when could car be brought in for repair, I was given a date of 12/31/2021, which is two months from today. That's not doable for my daughter because she has small child riding in this car and if it malfunction because of this issue then someone in vehicle could get hurt. More
by ub51
Employees Worked With
Did not get female name answering the servicing dept phone.
October 15, 2021
worse service dept./customer service. had an appt to get the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving my keys & checking the air, warm air was still coming out. no one explained why. i then had to inside & ask the details. They didn't have time to do a diagnostic test the day of the appt. I called the next day to complain it was never looked at even though i noted for repairs. Manager told me I could bring it in & they'd squeeze me in. left the car a lil over a week sine i was going out of town. I'm back in town this wknd & can't get anyone to give me an update on my car. No return call in the past 3 days. I've left msgs with the service rep & manager. very disappointed. angela jones More
by ajones
Employees Worked With
October 09, 2021
Very professional, great customers service, salesman was not aggressive trying to force you into buying a car. not aggressive trying to force you into buying a car. More
by ZHARRIC
October 02, 2021
They really were able to help me trade in my old Kia for practical a brand new one love these guys practical a brand new one love these guys More
by boddiel1205
August 20, 2021
After over a year of no calle back for recalls, I gave After over a year of no calle back for recalls, I gave up and brought the vehicle in. Told I had to have an appointment. I explained, gave a list of After over a year of no calle back for recalls, I gave up and brought the vehicle in. Told I had to have an appointment. I explained, gave a list of names that never called back so they took my vehicle in. I asked for updates. They never called, so I did. Finally after 3 weeks I finally got a call saying the vehicle was ready. The recalls were never done. I complained so they took the vehicle back and finally did the work. Told it was ready for pick up, then after I already had the vehicle home, I got another call threatening me if the vehicle was not picked up right away they were going to charge me storage fees !!!! ONE EXTREMELY MESSED UP DEALER !!! AVOID AT ALL COST !!! More
by ADanks
