Werner Kia - Service Center

The ongoing problem with the vehicle took too long to fix; however, I happy to get my car back. I also appreciate the extra services provided. fix; however, I happy to get my car back. I also appreciate the extra services provided. More

The Sales Manager was a great advocate when I expressed concern over the shocks on my 2020 Telluride. He took the time to listen, test drive, and ultimately honored the warranty and had them replaced. My concern over the shocks on my 2020 Telluride. He took the time to listen, test drive, and ultimately honored the warranty and had them replaced. My Telluride handles bumps MUCH better! Thank you, Tim! More

The service manager Mike is very nice. He was able to get my car back to me on time for me to get to work. I really appreciate them for being efficient! He was able to get my car back to me on time for me to get to work. I really appreciate them for being efficient! More

I bought a new (to me) 2020 Dodge Grand Caravan from Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center a Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center and being told nothing was wrong with it followed by a multitude of maybes, they finally found that the issue was a recall and agreed to fix the problem as it was something that should have been caught prior to purchase during the initial inspection. After almost two months of having my car in the shop, I was told they couldn't get ahold of anyone in the Dodge service center to find out what parts were needed for the fix. I called Dodge myself and found that they never heard from Kia. I went to the Kia service center in person and spoke with a manager, Billy, who got us on the right track and began making calls to ensure my rental was renewed properly and that we had all the necessary parts for the fix. He also made sure to update me along the way which was extremely helpful and made me feel much more cared for as a customer. I received a call from Kia saying that the recall was a head issue and my car would need to be serviced at a head shop and may take a few more weeks. Low and behold, I received a call a week later letting me know my vehicle was done and ready to be picked up. I was not informed until I picked up my vehicle that they actually had to replace the entire engine. There were metal fragments found throughout the engine which was very concerning, and there was a valve pressure issue that related to the recall. Knowing I was sold a vehicle in this condition that could have caused a catastrophic event for myself and my family is extremely concerning. There was a huge lack of communication from Kia throughout the entire process. While I am glad to have my vehicle back in working condition, this issue should have been handled prior to purchase and created unsafe conditions for my family which I am unable to look past. I hope in the future, Kia will take the customers safety and needs into consideration before their bottom line. More

Everyone was very helpful and nice. Will definitely recommend this dealership to my friends and family. Will definitely recommend this dealership to my friends and family. More

This dealership did a wonderful job of making their customers feel welcomed. The employees are amazing. customers feel welcomed. The employees are amazing. More

It was Excellent love being my car to Kia people was nice👍🏾👍🏾👍🏾👍🏾 Thank you gu nice👍🏾👍🏾👍🏾👍🏾 Thank you gu More

Friendly and courteous. Very knowledgeable staff and ready to help. Never disappoint when I take my vehicle or have a random question to ask. Very knowledgeable staff and ready to help. Never disappoint when I take my vehicle or have a random question to ask. More

I had my routine oil change maintenance done. My appointment was for 11am and I was checking out just a little over an hour later! Plus, I love that Kia gives my car a wash before bringing it to My appointment was for 11am and I was checking out just a little over an hour later! Plus, I love that Kia gives my car a wash before bringing it to me! More