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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews
Call Service Center (855) 791-3983

704 Reviews of Werner Kia - Service Center

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July 02, 2023

shuttle driver sucks . . could not get in touch with for ride .. paid to get back to pick up car More

by brunson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Werner Kia responded

Thank you for your review. Were sorry to hear of your concerns with the shuttle driver and we do apologize for the lack of communication. If you would like to discuss further, pleas contact us at the dealership. Thank you!

July 02, 2023

Excellent, they even got me in with no appt. And they were also very efficient. More

by maryhendry32536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BILLY REDDING
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROSSANO ROBINSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH FUTRELL
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Jul 05, 2023 -

Werner Kia responded

Mary, Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

July 02, 2023

Great service man timely service for my vehicle and I’m pleased with the service More

by MELTONDEIDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Werner Kia responded

Thank you for sharing your positive experience with us! We are so glad that our team could provide you with quality and efficient service. Your satisfaction means so much to us. We hope to see you again the next time you are in need of automotive service!

July 01, 2023

Always kind and courteous. Keeps you informed and up to speed with your vehicle, love the video txt showing the inspection More

by arrowhound9601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
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Jul 05, 2023 -

Werner Kia responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 01, 2023

Lacked a sense of compsssion for their customers was told that my part was used on another vehicle after being rescheduled twice before, oil change done incorrectly leading to my car needing to be towed in, More

by makaira03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TERREL GETER
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Jul 04, 2023 -

Werner Kia responded

Hello, Your very sorry to hear of your service experience and we appreciate your feedback. We do apologize for the lack of customer service by our team and for the issue with the parts for the repairs were not available at the time of your appointment. Please contact if you would like to discuss this further. Thank you!

June 30, 2023

Jeremy was informative and responsive. The technician seemed fine as well. I had an issue with no response from other employees while Jeremy was at lunch. My car was ready and I was waitin More

by RACHELLEOGLETREE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
BRIAN GORNIAK
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
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Jul 04, 2023 -

Werner Kia responded

Hello Rachelle, Thank you for your feedback on your service visit. We are sorry to hear that you were not completely satisfied with your service visit and we do apologize for the wait time during your visit. If you would like to discuss further, please contact at the dealership and ask to speak to the service manager. Thank you!

June 29, 2023

Very satisfied with my vehicle repair at Werner Kia. Service rep Michael Wyre took good care of me, and the repair techs got the job done quickly. More

by CARMAN.KIM
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

Werner Kia responded

Thank you for sharing your positive experience with us. We are so glad that Michael and the team could get your automotive needs taken care of- quickly and efficiently. Your satisfaction means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 29, 2023

Car took over a month to fix. Even tho it was only supposed to take 3 days. Got my car back damaged, dirty and other parts broken in the car. More

by amanda.maha
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Diacont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TERREL GETER
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Jun 29, 2023 -

Werner Kia responded

Hello Amanda, Were very sorry to hear of your disappointment with our dealership and we do apologize for the delay on getting the repairs completed. If you would like to discuss further, please contact us at the dealership and ask for the Service Manager. Thank you!

June 29, 2023

Poor communication and rude associates. This is by far the worst dealership that Kia has More

by lawanda.rhodes10
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Destinee Washington
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Jun 29, 2023 -

Werner Kia responded

Hello, Were very sorry to hear of your disappointment with our dealership. We would like to learn more of your experience to see how we can help. Please contact us at the dealership and ask for the Service Manager. We hope to here back from you soon. Thank you!

June 29, 2023

The service advisor came to my car within a few minutes. He was very courteous and helpful explaining what would be done and the cost. He then came to get me when my car was done and escorted me everyw More

by RWLOOSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Fessler - Service Advisor
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Jun 30, 2023 -

Werner Kia responded

Thank you for sharing you positive experience with us. We are glad that our team could provide you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service!

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