Werner Kia - Service Center

Drop off car on Thursday evening came back on Saturday and they still hadn’t looked at the car to see what was wrong. Total waste of my time. and they still hadn’t looked at the car to see what was wrong. Total waste of my time. More

Everyone was very friendly and they all seemed to work well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee. well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee. More

Brought my vehicle back here to get some security device installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized it was 3pm and no one called me regarding my vehicle being ready for pickup. I tried calling the service department numerous times with no answer. I get a ride back to the dealership, just to walk in the service department and see the staff running their mouth doing NOTHING like always. NO ONE knew about my car being ready! I will NEVER bring my car back here if I don't absolutely have to! The staff are unprofessional, lousy and extremely unknowledgeable. They are the exact reason why I will never purchase another Kia in my life, glad my current one is paid off! Avoid this place at all costs, I'd rather pay more to receive better service than to deal with these incompetent folks again! More

Had 4 recalls that needed to be done and they had to order part for one of them. I scheduled appt 4 months ago so I would have thought they would have the part already. order part for one of them. I scheduled appt 4 months ago so I would have thought they would have the part already. More

The service on my 2020 Telluride went very well. The service advisor was very professional and I had a chance to also speak with Brian the service manager The service advisor was very professional and I had a chance to also speak with Brian the service manager More

I never thought I would have to take back my previous stars given to Werner Kia, but honestly, I am at a loss of words on what to say about them. I never received a call throughout the entire day and Ti stars given to Werner Kia, but honestly, I am at a loss of words on what to say about them. I never received a call throughout the entire day and Tim, my rep, never once tried to reach out after I left multiple messages wondering what in the world has happened to my car I dropped off at 8 a.m. I did not even start calling and texting until after lunch. I figured that would be enough time since I had an appt. I have still not heard from Tim and it's been over a week. I have tried repeatedly to get in touch with him. Once I finally got my car at 5 p.m. that day, by just showing up.... the entire contents of my glove box was scattered all over the backseat and floor. I have no words for this either. If you had to get into the glove box for some reason, at least put the contents back or put in a bag or heck, in a nice pile would be better than just throwing it all over the place. I have taken multiple photos and I plan to make a formal complaint. In addition, I have taken my car in twice to get the sprayers to work and they still DO NOT. I have reached out to Tim again, and crickets. I cannot wait until my warranty is over so I never ever have to go to this place again. The worst service I have ever experienced ANYWHERE. More

Bad communication, they have missed something every time I have brought my car in to them causing me to have to go back. I have brought my car in to them causing me to have to go back. More

Always a great experience. Been rocking with them since 2016. Friendly service every time. Very efficient! Been rocking with them since 2016. Friendly service every time. Very efficient! More

Like the way I see the video and understanding what the doing to my vehicle doing to my vehicle More

HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More