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704 Reviews of Werner Kia - Service Center
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September 01, 2023
NO Customer service communications after being first vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care of me as in previous visits. Put it in my local dealer notes, he is the only rep I want to deal with. He gave me a complimentary oil filter/oil change via an additional concern (oil light),I had, besides the 2 recalls that I was advised were taken care of at no charge. More
by DBK
Verified Customer
September 01, 2023
I got 2 recalls fixed and now my engine light is on and I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not blaming anyone I just wanted some help and the service manager acted like he cared. More
by SHAUNA MITCH
Employees Worked With
August 31, 2023
The service lady was nice got my car in the shop and gave me a time to expect to hear back with the solution. The shuttle van took me to and from work which helped out a lot as well. me a time to expect to hear back with the solution. The shuttle van took me to and from work which helped out a lot as well. More
by CURTISKEATON45
Employees Worked With
Destinee Washington
August 31, 2023
Timothy was very nice and very helpful. My last 3 visits were horrible with service so coming in for my oil change, I was honestly not to eager. However, he was attentive, and was very kind My last 3 visits were horrible with service so coming in for my oil change, I was honestly not to eager. However, he was attentive, and was very kind. He made my experience great! More
by palmerchristy
Employees Worked With
Tim Fessler
August 29, 2023
I had a set budget/monthly payment that my wife and I could afford. Sales (Lee Harvey), management, and financing (Nick Bono) all worked with me to keep to that budget. Lee worked with getting the right could afford. Sales (Lee Harvey), management, and financing (Nick Bono) all worked with me to keep to that budget. Lee worked with getting the right vehicle for my needs (primarily as a car that had safety features for our 15-year-old daughter to learn how to drive and to ultimately drive when she gets her full license; secondarily as a car for me because our son is using one car for college, and my wife is using her car for work.) Financing, while encouraging the addition of options, worked with my budget to ensure I was covered in the event of an accident that would total the vehicle. At no point in the process (with financing) did I feel pressured to add an option. Coming to Kia was at the recommendation of friend and Kia Service Associate Tim Fessler. I've trusted him with servicing our vehicles the past few years. More
by chris.guarraia
Employees Worked With
Lee Harvey, Nick Bono, Tim Fessler
August 29, 2023
I had Jeremy as my service employee. I was very nervous walking into my first oil change because at other dealerships they are an all-day appointment and I did not have all day. To my su I was very nervous walking into my first oil change because at other dealerships they are an all-day appointment and I did not have all day. To my surprise, it was only an hour MAX and they communicated with me throughout the appointment. My husband couldn't be there and trying to communicate how the appt was is always a challenge and he LOVED the video portion walking through the car because he didn't have to trust what I told him. I already loved my Kia and now since I have gone through an appt I love it even more. Jeremy was excellent throughout my service when it came to expectations and communication. 12/10 experience. More
by lauren.claire.henderson
Employees Worked With
Jeremy Patterson
August 28, 2023
If I could give them a 0 star I would. Purchased a used 2020 Kia soul on 8/1/2023 and on 8/7 the car started shaking while I was driving and on 8/10 they couldn't find anything, waited al Purchased a used 2020 Kia soul on 8/1/2023 and on 8/7 the car started shaking while I was driving and on 8/10 they couldn't find anything, waited all day while I noticed my car just sitting there. Did they even take a test drive? Not!! On 8/16 Battery Discharge appeared on the panel and the car still shakes. Waiting for corporate to to get back with me. Did they do any work on this car before they put it on the Lot for sale? I don't think they did from what I have experienced while driving. To afraid to drive it now after battery discharge appeared on the panel. They won't respond so I contacted corporate. Seems as if they only wanted to get a sale. Never again will I buy from Werner Kia. They give Kia a bad name and I have purchased 2 prior Kia's, a 2004 Kia Optima and a 2010 Kia Soul. Both paid off in 2010 and 2016. KIA was so much better than this Werner Kia. Hopefully I will hear from the corporate office soon. Mike was very helpful but the car still has problems. More
by BXCASWELL
Employees Worked With
August 28, 2023
Dealing with Michael Wyre was one of the most efficient and pleasant experiences I have had at Werner Kia. Michael is the kind of person that makes you want to come back again for service issues and mainte and pleasant experiences I have had at Werner Kia. Michael is the kind of person that makes you want to come back again for service issues and maintenance. My best visit there ever........... More
by KATHY41
Employees Worked With
August 27, 2023
I find it gratifying that Michael and the other service staff are genuinely concerned about taking care of customers. staff are genuinely concerned about taking care of customers. More
by QUEKING7427
Employees Worked With
August 26, 2023
Warner Kia has helped me remember to maintain my cars life. They are on time and courtesy filled. life. They are on time and courtesy filled. More
by Marymcswain19
Employees Worked With
