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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews

704 Reviews of Werner Kia - Service Center

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July 25, 2024

Was kind of nervous because I just got off work but Cornelius Thompson helped very much eased my nerves and made it possible to have one of the best experiences I had. I recommend him to anyone! More

by dflempage1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CORNELIUS THOMPSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Werner Kia responded

We are grateful for you leaving Cornelius this extraordinary review and recommendation! We are thrilled to hear that Cornelius took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he helped ease your nerves. Please drive safely and do not hesitate to let us know how we may be of further service to you.

July 15, 2024

Jermaine Colson was excellent. Explained everything and was very easy to speak with and nice. More

by wendy.slay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM FESSLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Werner Kia responded

Wendy, Thank you for leaving Jermaine this positive review! We are glad to hear that Jermaine took great care of you and your automotive needs. We are happy to know that he was very easy to speak with and nice. Please do not hesitate to let us know how we may be of further service to you.

July 05, 2024

Michael Ware was great. He always makes sure that I am taken care of. He is a good listener keeps me on top of what is needed for my car. Thanks Mike More

by gailrsimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Werner Kia responded

Thank you for leaving Michael this positive review! We are glad to hear that Michael took great care of you and your automotive needs. We are happy to know that he was great and was a good listener. Please do not hesitate to let us know how we may be of further service to you.

June 19, 2024

I recently visited the service department at Werner KIA where I experienced a warm welcome and attentive service. Cornelius Thompson, my service advisor, was both knowledgeable and worked efficiently to a More

by restromberg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CORNELIUS THOMPSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Werner Kia responded

restormberg, Providing exemplary and quality service is so important to us here at Werner Kia and we are glad that Cornelius's efforts could meet your satisfaction! We are thrilled to know that he was knowledgeable and worked efficiently to address your concerns. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

June 12, 2024

Disrespectful, ignorant, shady, incompetent, offensive, uncaring, and argumentative. I have never been treated so badly from any other place than this one More

by JEL2505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Marmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
CRAIG MILLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
BRIAN GORNIAK
1.0
This rating includes all reviews, with more weight given to recent reviews.
BILLY REDDING
1.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
1.0
This rating includes all reviews, with more weight given to recent reviews.
RICK GLADWELL
1.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMY PATTERSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
CORNELIUS THOMPSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
DERICK MCCRAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Needed service on our 2020 KIA Sportage and to take care of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the m More

by Bobnpat2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Werner Kia responded

Thank you for taking the time to leave us this positive review! We are glad that Mario got your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 02, 2024

The service department has been greatly improved. My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the prog More

by jamesearl55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM FESSLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Werner Kia responded

James, Thank you so much for leaving Mario this positive review! We are glad to hear that Mario took great care of you and your automotive needs. We are happy to know that he did an excellent job keeping you informed on the progress of your repairs. Please do not hesitate to let us know how we may be of further service to you.

May 29, 2024

Kia has given me the worst service of my life. I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRIAN GORNIAK
1.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMY PATTERSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Werner Kia responded

Janice, We're genuinely sorry to hear about your disappointing experience with our Service Department. Your feedback is incredibly important to us, and we deeply regret that we failed to meet your expectations. Your dissatisfaction is not taken lightly, and we do want to make sure your issues are resolved. Please contact our Dealership, and ask for the Service Manager. Your satisfaction is our priority, and we're dedicated to regaining your trust.

May 06, 2024

Cornelius provided. excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time . More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CORNELIUS THOMPSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Werner Kia responded

Liz, We are grateful for you leaving Cornelius this flawless review! We are thrilled to hear that Cornelius took phenomenal care of you and could provide you with excellent and quality service. Please drive safely and do not hesitate to let us know how we may be of further service to you.

May 06, 2024

Always great customer service everytime. Any issue I have , I am accomidated by the staff and service team. More

by Louise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CORNELIUS THOMPSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Werner Kia responded

Louise, Thank you so much for leaving us this fantastic review! We are glad to hear that our team took amazing care of you and your automotive needs. We are happy to know that they accommodated you with your vehicle's issues. Please do not hesitate to let us know how we may be of further service to you.

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