Werner Kia - Service Center

Jermaine Colson was excellent. Explained everything and was very easy to speak with and nice. Explained everything and was very easy to speak with and nice. More

Michael Ware was great. He always makes sure that I am taken care of. He is a good listener keeps me on top of what is needed for my car. Thanks Mike He always makes sure that I am taken care of. He is a good listener keeps me on top of what is needed for my car. Thanks Mike More

I recently visited the service department at Werner KIA where I experienced a warm welcome and attentive service. Cornelius Thompson, my service advisor, was both knowledgeable and worked efficiently to a where I experienced a warm welcome and attentive service. Cornelius Thompson, my service advisor, was both knowledgeable and worked efficiently to address my concerns. More

Needed service on our 2020 KIA Sportage and to take care of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the m of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the most customer oriented service personnel I have ever worked with; prompt and efficient in keeping us informed of the work. Parts needed to be ordered before the work could be completed and Mario stayed right on top of it to make it happen .... and proactively keep us informed. More

The service department has been greatly improved. My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the prog My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the progress of the repairs. More

Kia has given me the worst service of my life. I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after they couldn’t find the problem the first time. Also they are very disorganized. 7 months later my check engine light is still on and when I called they have no notes on what was done to my car the last time it there. If I could give zero stars I would. The people that helped me gave me subpar service and I was highly dissatisfied with the over all the experience. I will be telling everyone I know about how atrocious the business is as well as the vehicle I bought. Kia has truly ruined my life. More

Cornelius provided. excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time . excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time . More

Always great customer service everytime. Any issue I have , I am accomidated by the staff and service team. Any issue I have , I am accomidated by the staff and service team. More

I was very pleased to see that the customer service has improved. Corneluis Thompson was extremely helpful and was very informative on the status of my vehicle. He has restored my faith in the service at t improved. Corneluis Thompson was extremely helpful and was very informative on the status of my vehicle. He has restored my faith in the service at the Kia dealership More