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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews

704 Reviews of Werner Kia - Service Center

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September 17, 2023

I had a great experience. Clean, fast, easy, free for me since I bought the car there. More

by loganspeicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius
Sep 18, 2023 -

Werner Kia responded

Thank you so much for this outstanding review! Our guests satisfaction is our utmost priority here at Werner Kia. We are glad to hear you had a great experience here. If you ever have any further questions or concerns please do not hesitate to give us a call. Safe travels!

September 17, 2023

From thorough check in to receiving my car cleaned up after service, the customer service this go round was excellent! More

by remily1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duke
Sep 18, 2023 -

Werner Kia responded

Thank you so much for the positive review! We are glad that you were taken excellent care of and your automotive needs too. Providing a great experience is always our goal here at Werner Kia. If you ever have any further questions or concerns please do not hesitate to give us a call. Safe travels!

September 16, 2023

I was helped out tremendously by destiny she aided me a lot and was super friendly More

by jasonram1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny
Sep 18, 2023 -

Werner Kia responded

We greatly appreciate you taking the time to leave Destinee this positive review! We are glad that Destinee took great care of you and your automotive needs. We are happy to hear that she helped you in the way you needed and was friendly. If there is anything more that Destinee and the rest of the team here at Werner Kia may help you with, please do not hesitate to give us a call and let us know.

September 15, 2023

I dont even know where to begin. Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to dam More

by adampopp23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRIAN GORNIAK
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Tim Fessler was very professional and helpful during my recent visit to the service department for a recall repair. He kept me aware of progress and my car was ready when promised. More

by vyper00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fessler
Sep 15, 2023 -

Werner Kia responded

Thank you for leaving Tim this wonderful review! We are glad that Tim took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 13, 2023

Nothing special. Center is run down and in poor shape. Entire dealership needs to be replaced. More

by BOBSEMAIL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Werner Kia responded

Thank you for your feedback. We appreciate you taking the time to leave your review. We will forward your comments to our management team. Thank you!

September 11, 2023

If you are waiting in the reception area for your car, which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then More

by KIA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Werner Kia responded

Hello, Were so sorry to hear of your concerns and we do apologize for the lack of attention and communication from our team. This is not acceptable and we will address this with our team. Again, our apologies.

September 09, 2023

The guys in the garage working on cars always seem to know what they are doing More

by fgavinrust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Werner Kia responded

Thank you for your feedback. We are happy to hear that you had a positive service experience. Please let us know if you have any question or concerns. Thank you!

September 09, 2023

"I am very satisfied with the service you provided me. My car was thoroughly checked and cleaned as new. Thank you very much for ensuring the safety and quality of my car. I will continue to use and recom More

by Hayden Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Patterson
Sep 12, 2023 -

Werner Kia responded

Hayden, Thank you for your wonderful review and recommendation! We are glad that our team could get your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 09, 2023

Need to improve communication with customer re: status of repair / maintenance. Also double check minimum maintenance checklist. More

by khayter5980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
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