704 Reviews of Werner Kia - Service Center
I dont even know where to begin. Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to dam Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to damaging our vehicle and taking months to fix it-- we are forced to find a new service spot. We will now be forfetting our maintenance plan and losing out on "free" oil changes and having our Kia serviced by a dealer that is 1.5 hours away due to the service here. Trying to book an appointment is near impossible, cant get anyone to answer the phone or return a call. I was extremely mad at the start of all of this, now the anger has left and now I'm just defeated. Theres so much more to say but I'm going to leave it at that. More
Tim Fessler was very professional and helpful during my recent visit to the service department for a recall repair. He kept me aware of progress and my car was ready when promised. recent visit to the service department for a recall repair. He kept me aware of progress and my car was ready when promised. More
Nothing special. Center is run down and in poor shape. Entire dealership needs to be replaced. Center is run down and in poor shape. Entire dealership needs to be replaced. More
If you are waiting in the reception area for your car, which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then 3pm, then 4pm. Honest communication could be improved. This is the only Kia dealership in town so having them work on the car is the only option if you want "official" Kia service. If there was another location, I'd have gone there. It was over $200 to change out a $20 part that took maybe 20 minutes. More
The guys in the garage working on cars always seem to know what they are doing know what they are doing More
"I am very satisfied with the service you provided me. My car was thoroughly checked and cleaned as new. Thank you very much for ensuring the safety and quality of my car. I will continue to use and recom My car was thoroughly checked and cleaned as new. Thank you very much for ensuring the safety and quality of my car. I will continue to use and recommend your service to my friends and family. I wish you all the success and growth in the future." More
Need to improve communication with customer re: status of repair / maintenance. Also double check minimum maintenance checklist. repair / maintenance. Also double check minimum maintenance checklist. More