Werner Kia - Service Center

My 2019 KIA Soul has an intermittent problem with the ABS and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information, and then was placed on hold for 23 minutes, finally, I hung up and called back. I was told their phones (landlines) were acting up because of the rain. I was in my car, driving in the rain, on a Bluetooth-connected cellphone the entire time, and had no difficulties listening to 23 minutes of Musak. After calling back, and asking again for an appointment I was told the next available time was in February, the 12th to be precise...let that sink in. Have you ever been told the next available vehicle service date was in five months? I can schedule brain surgery faster than that. I then asked to speak with the Service Manager and was politely sent to a voicemail box. I left my information and have yet to get a return call. I contacted KIA headquarters and got a bot answer telling me to go to another dealer. I even ask if it was safe to drive the vehicle for next 5 months with warning lights illuminated on the dash, no answer from the bot. So much for standing up for your customers. More

This was a great experience. The employees did an excellent job as they provided good customer service. The employees did an excellent job as they provided good customer service. More

The part I needed was unavailable although the appointment was made well ahead of time. Took WAY longer than anticipated. Also, the part & service are under my warranty, which I paid extra for, bu appointment was made well ahead of time. Took WAY longer than anticipated. Also, the part & service are under my warranty, which I paid extra for, but was told I had to pay out of pocket. Now I'm fighting with AUL to get reimbursed. More

The Professor service during my oil change was great and very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed F very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed Friday. More

Cornelius Thompson was very helpful and personable. Ready smile and explained everything to me about what was going on a a time line. Ready smile and explained everything to me about what was going on a a time line. More

My visit at Werner Kia was delightful. As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast More

I Brought my car in for my a/c evaporator to be replaced and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. More

The sales persons do not keep their word, I was sold a pipe dream with my car. pipe dream with my car. More

They were Fast friendly and helpful. I couldn't be happier. They will even clean your car a little I couldn't be happier. They will even clean your car a little More

Customer service was good and the time it took was less than I expected I am very satisfied than I expected I am very satisfied More