Werner Kia - Service Center

This was a great experience. The employees did an excellent job as they provided good customer service. The employees did an excellent job as they provided good customer service. More

The Professor service during my oil change was great and very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed F very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed Friday. More

Cornelius Thompson was very helpful and personable. Ready smile and explained everything to me about what was going on a a time line. Ready smile and explained everything to me about what was going on a a time line. More

The part I needed was unavailable although the appointment was made well ahead of time. Took WAY longer than anticipated. Also, the part & service are under my warranty, which I paid extra for, bu appointment was made well ahead of time. Took WAY longer than anticipated. Also, the part & service are under my warranty, which I paid extra for, but was told I had to pay out of pocket. Now I'm fighting with AUL to get reimbursed. More

My visit at Werner Kia was delightful. As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast More

I Brought my car in for my a/c evaporator to be replaced and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. More

The sales persons do not keep their word, I was sold a pipe dream with my car. pipe dream with my car. More

They were Fast friendly and helpful. I couldn't be happier. They will even clean your car a little I couldn't be happier. They will even clean your car a little More

Customer service was good and the time it took was less than I expected I am very satisfied than I expected I am very satisfied More

It took a whole month to receive a repair estimate my rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers acco rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers accommodations, if you know your shop is short staff. There’s no reason anyone should go without a car a whole month without receiving a repair estimate especially if you didn’t have a major issue or require a part to be shipped in. If I needed an engine or transmission this would have been completely understandable. The communication between the sale manager and customer is a joke. They never respond back and they’ll keep putting new customers in front of you. The only person who would take time to respond back is the general manager anybody below him is always too busy. Good luck, if your car needs immediate help the wait time is ridiculous. More