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704 Reviews of Werner Kia - Service Center
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Verified Customer
October 12, 2023
Cornelius is great. The other dude who works there has horrible customer service. From the moment I pulled up, to the moment I paid $2k for my my services, he treated me The other dude who works there has horrible customer service. From the moment I pulled up, to the moment I paid $2k for my my services, he treated me like I was an inconvenience and talked to me in a condescending way. Again, Cornelious has GREAT customer service and an asset to the dealership. Can’t remember the other guys name because he never introduced himself. Think it was Derrick .. More
by MrDupree
Employees Worked With
Cornelious
October 11, 2023
The employees were really nice and I felt comfortable in the waiting area. Pretty cool I didn’t have to pay for my oil change the waiting area. Pretty cool I didn’t have to pay for my oil change More
by erd
October 10, 2023
Kia charge way to much money for air filter. I paid $92.92 to replace an air filter which I could have purchase online and replace it myself. This is the last time Kia get this money from me. Al I paid $92.92 to replace an air filter which I could have purchase online and replace it myself. This is the last time Kia get this money from me. Also kia charge 4% additional for using debit/credit card, how come a big company like that charging for additional fees for using card. This ridiculous! The guy who help me was nice during oil change, he kept me up-to-date of what's going on with my vehicle. More
by hhh
October 08, 2023
Better communication when assisting customers. The associate assisting me acted like they did not care about what I was there to do, nor my time. The associate assisting me acted like they did not care about what I was there to do, nor my time. More
by cameronsin111
October 07, 2023
Derrick was excellent as my service writer. He was on top of everything. He kept me posted on progress and time. He was on top of everything. He kept me posted on progress and time. More
by BJOKEEL
October 07, 2023
First check up since bought in March of 22. Haven't driven it that much. Was surprised at the different aspects needed for a check up. Mr. Cornelius Thompson was very helpful in explaining t Haven't driven it that much. Was surprised at the different aspects needed for a check up. Mr. Cornelius Thompson was very helpful in explaining the proceedures. Really appreciated the waiting room with the snacks and drinks. It was clean. Thanks for your attention to servicing my vehicle. No costs were discusssed due to vehicle being under warranty. More
by marymiddleton907
Employees Worked With
Mr. Cornelius Thompson / service dept.
